Ups Store Sucks Customer Reviews and Feedback

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The UPS Store network is the world's largest franchisor of retail shipping, postal, printing and business service centers. Today, there are more than 5,000 independently owned The UPS Store locations in the U.S., Puerto Rico, and Canada. The UPS Store, Inc., franchisor of The UPS Store brand, is a wholly owned subsidiary of United Parcel Service (UPS).

Reviews

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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

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Former Employee - Customer Service Associate says

"The owner is selfish and has an extremely consistent employee turnover. Now why would his employees never stay working for long periods of time? 🤔🤔 I am sure everyone can figure that out on their own."

Former Employee - Store Manager says

"Manager problems Pay rate No benefits"

Former Employee - Sales Associate says

"Got laid off for being to shy and non assertive, I had only worked there for three days and wasn’t even instructed on what to do specifically. Wasn’t even allowed a second chance, they told me I had two weeks until they decide if they wanted to keep me along. Didn’t even give me a week! I suffer from a severe social anxiety disorder, no accommodations for people who struggle socially."

Former Employee - Anonymous Employee says

"The customer's suck. It's a franchise so you may or may not (not is most likely) get benefits. The ownership treats you like absolute trash. It is just a retirement nest egg for some rich white folks, they don't care about you."

Current Employee - Franchise Operations Specialist says

"extremely toxic, sometimes racist company to work for"

Former Employee - Store Associate says

"Low pay, bad hours, poor management"

Former Employee - Sales Associate says

"Everything this place is terrible They care nothing about you or your emergencies"

Former Employee - Counter Sales Person says

"The owners of these franchises are very unenducated people. They yell at their employees, some of the owners who train swear at you and belittle you like your a child. I say it is not a very nice place to work."

Current Employee - Store Manager says

"Associates are underpaid. Training at all levels is something that needs to be worked on. High turnover. Poor morale. No benefits. No PTO or sick time."

Former Employee - Package Handler says

"Management was horrible, yelled all the time. Pretended to have commission, there is none, don't let them fool you. You'll be alone in the store with no training. You do way more than package handling, the job is too stressful for the extremely low pay."

Package Handler (Former Employee) says

"Job sucks. they work u like an animal and fire u over bs. And your managers make it very unclear as to what your responsibilities are. Hours are brutal aswell."

Delivery Driver (Former Employee) says

"Looks good on paper but the job is horrible. Your full time for your training but your oncall as needed after that so its not full time and it takes more than 48 months to reach top pay cause there is no work in the spring fall or summer. Some of the co workers were good but most would cut your throat with out blinking an eye. IFast work dayNo work"

Universal Customer Service Representative (Former Employee) says

"They could care less about you and after peak season you'll get a call they no longer need you. I received a call the first week of the new year that they over hired. Then if they let you go they'll never bring you back on as well."

Preload Supervisor (Former Employee) says

"I worked for UPS as a Preload Supervisor. They refused to pay me for hours I worked. I had to file a claim with L & I. The atmosphere is not pleasant. They wouldn't activate me as an employee for a couple weeks because of shear laziness. You can't get proper training until they do their job. Union employees are not kind to non union and management tells you to accept the rudeness as it is part of the job."

Part Time Supervisor (Former Employee) says

"Started as a package handler aka slave. Very low pay and terrible and hot environment. Was a part time supervisor for almost 2 years and was miserable the whole time. NEVER WORK HERE.hahaeverything"

Chauffeur livreur (Former Employee) says

"Entreprise qui fait passer l'argent avant la société le bien-être de ses employés sans scrupules sans remord la politique du chiffre détruit tout le mondeAucunTrop"

Overnight Mailroom Sorter (Former Employee) says

"The managers aren’t professional. The coworkers are sexist perverts. They hardly give you any hours and, they are never consistent with hours so you never make 40 hours a week. I get to leave home.I applied to this job and took it"

Warehouse Worker (Current Employee) says

"Don’t work frfr nbs.. SAVE YASELF.. not worth it at all, managers not no help, too much work for a little to nothing pay, hot in the warehouse. People be passing out up there, they don’t care bout their ppl either"

Loader and Unloader (Former Employee) says

"I did not get paid, I was told to leave and not finish because I will not get paid, I have sent emails and HR is ignoring them. It is terrible work like a mule no pay.NothingNot getting paid"

Material Handler (Former Employee) says

"Great place need a job. Was not getting payed enough or holidays great company in genarel. Long drive great gas stations around not many bad. Great products.Free lunchHealthcare"

Package Handler/Sorter (Current Employee) says

"This company does not value their employees at all .... During the pandemic they never offered any hazard pay promoted a racist misogynistic culture within the facility...... Workforce goes through an ever revolving door .... With supervisors quitting as well as veteran employees only the truck drivers seem happyGood health benefits ..... Only reason I endured the weekly torture for 2 yrsEverything else about the company"

Operation Manager (Current Employee) says

"Don't apply the company is trash. Pay is horrible, management is poor, no chance to move up unless you kiss up and play politics. Results don't really matter. Employee health and safety is at a minimum.Everything"

Driver (Former Employee) says

"These ppl only care about they self special working out landover facility it’s the worst they expect you learn so much in little time ( Human Resources) is a joke they a rude and nasty ppl they have no self respect they don’t provide with paper work u need to study they just not organized at all someone needs look into that department young lady’s very unprofessional even to the supervisor in HR ups instructors are to nasty you can’t even ask them question they tell you to figure it out just bad place special for someone who trying get job they want you to no all stuff in 3 days that’s crazy why they sit bck laugh at you very unprofessional At Ardwickmore faculty in Landover md No lunchShort breaks"

employed (Current Employee) says

"Its okIm not happy I hate working i dont learn anything its boring best part is going home the hardest part is unloading long trailers back to back"

Delivery Driver and Customer Service (Former Employee) says

"UPS like to lie and trick people how supposed to work in Kentucky non-union then they said I could get more hours and Cincinnati so I went there dayforce to Union on me and took union dues and initiation fees that I did not authorize not only that but I was not covered by them until I became permanent and they were still taking my money I was made to work a 12-hour shifts day after day after day and pay union fees and not reap the benefits I got burned for over $300"

Full Time Driver (Former Employee) says

"You get hired full time, then you’re not told after peak season there will be no work, you don’t get paid (4hrs) when you are requested to show up for work and there is no work as per the collective agreement. In road training is very short and not thorough, if you don’t get it in the three days you’re on the road with your supervisor you will probably quit from the stress or try to kill your self to to meet the expectations of the (management) company.The company has a good record and benefits.Management sucks, you always feel like you want to quit."

Unloader/Stocker (Former Employee) says

"Came here for a week. Took me a until that Friday to meet a supervisor.Got handed to a sweet girl that let me know she never got trained so she just does her best.The managers will come and stare at you but never help.You have no one to ask for help or tips so u stand there and wait for someone else to come in so u can follow them like a puppy. I asked a manager i saw walking what I could do. I got told to hold tight and wait for someone else. Great.The bs you go through isn’t worth $50 a day. (You only get 3 or 4 hours. Don’t plan on getting treating like a person until atleast 9 months. That’s when your benefits kick in.Never felt so out of place in a job my entire life.Good exercise.Everything else."

Package Handler/Sorter (Former Employee) says

"For example you start from 2:30 am till 9:30 or 10 am in the morning w just a 15 minute break it was hard also they don’t offer you water you can’t use the bathroom nothing No free lunch15 minute break"

personal vehicle driver (Former Employee) says

"do not waist your time they lie and do not pay and communication sucks still trying to get paid a month after being let go and am being ignored. run run rundo not pay you"

Processor I (Former Employee) says

"I worked at UPS through lyneer staffing solutions in Richmond va. They mess up your money, they cancel shifts without notice.. they do not care about their employees at all"