TravelCenters of America Sucks Customer Reviews and Feedback

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TravelCenters of America LLC is the largest publicly traded full-service travel center company in the United States. The company operates full service centers, convenience stores, and restaurants under the TravelCenters of America, TA, Petro, Petro Stopping Centers, and Quaker Steak & Lube brands. TravelCenters of America is headquartered in Westlake, Ohio, operates in 43 U.S. states and 1 Canadian province, and employs more than 20,000 people, as of 2018.

One angry ex-employee shared this in a review "Working in TravelCenters of America is a dead end job. You are on a 3minute cleaning time for large and small showers and responsibilities are ridiculous. Unfair to porter's to do all the cleaning as 1 person. While others just stand and watch you run like crazy. No raises either."


Tell the world why TravelCenters of America sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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Current Employee - Dispatcher says

"I have been working at TravelCenters of America full-time for less than a year Cons: Everything is horrible. Training is too fast. No help after training. They just throw u out there"

Current Employee - Middle Management Position says

"I have been working at TravelCenters of America full-time for more than 8 years Cons: Poor 401K match, uneducated managers that have too many power trips. Poor training and HR departments. Unwilling to upgrade sites to be competitive."

Former Employee - Assistant General Manager says

"I worked at TravelCenters of America full-time for more than a year Cons: Poorly managed with little continuity across the organization. Little to no support from overarching management."

Former Employee - Home Office Employee says

"I worked at TravelCenters of America full-time for more than 8 years Cons: It's like walking on egg shells when dealing with management and others. Anyone will throw another employee under the bus. Lazy employees are retained out of fear of retribution. Brown nosing of management is encouraged. Micro-management abounds, every communication is critiqued if not from someone who is favored. The biggest lie was that the CEO promised that the reductions in force last spring would be the last...that's why he wanted them to be completed at one time. 7 months later, additional people lost jobs to "right size" the company. Would not recommend this employer where dedicated work means nothing but only who improves the ego of their managers. There is also no professional external training encouraged or permitted."

Former Employee - Server says

"I worked at TravelCenters of America full-time for more than 5 years Cons: Low wages, medical/dental benefits and vacation time are atrocious, very corporate environment, only care about the bottom line and not their customers"

Current Employee - Sales Associate says

"I have been working at TravelCenters of America full-time for less than a year Cons: U don't get paid for ur work when others get paid for not working"

Current Employee - TSA says

"I have been working at TravelCenters of America full-time for more than 5 years Cons: drivers curse you out say nasty things and treat you like garbage but can't say anything back"

Former Employee - Shift Leader says

"I worked at TravelCenters of America part-time for less than a year Cons: The Store Manager of the Travel Center is very Disrespectful, arrogant and unfair"

Former Employee - Agent says

"I worked at TravelCenters of America full-time for more than 3 years Cons: Management team are all buddies, boyfriends, girlfriends and college buddies. No room for growth unless you look like them!"

Current Employee - Call Center Agent says

"I have been working at TravelCenters of America full-time for more than a year Cons: Loose training with full responsibility"

TSA (Former Employee) says

"This place is horrible to work for no management poor work ethic. You drive 20 miles to get to work to be treated like trash because you are not from there. The is ran by family and if you are not related you won't move up. I was promised a raise and after 4 months never got one. Cons: No management and poor pay"

TA Truck Service TSA (Current Employee) says

"Working with truck drivers during COVID is a no. A lot aren’t clean, they’re rude, and don’t wear masks. No hazard pay and the regular pay is horrid too yet we are a multi million dollar company. I think of this job as a manifestation of what the “American Dream” turned into. A pile. Cons: Everything else"

None (Former Employee) says

"All the company cares about is numbers they could care less about the employees working for them, no incentives, and bonuses which are unrealistic to say the least. Cons: Bad upper management at the DM, and regional management positions"

Waitress (Former Employee) says

"Work-life balance"

Customer Service Representative (Former Employee) says

"Work-life balance"

Porter (Former Employee) says

"Nothing good comes from the company just drama worst work experience ever... Horrible mangers except one... Would work different shift and have different days off Cons: No"

Customer Service Attendant (Former Employee) says

"I worked for this location TravelCenters of America Petro for 4 years and 4 months I found the work environment to be scary at the least no advancements and management is very disrespectful and bully to employees You will do more than your paid for 2 shifts worth for one .We had sick time available to us but if we used it there was a serious problem. It was not a very mature and healthy work environment to work in.They do not keep customer service attendant / Porter past 5 years."

Crew Member (Former Employee) says

"If I could rate this no stars I would. The manager for Pizza Hut is a horrible manager. they never train newcomers properly. Hires a bunch a lazy people and makes them into leads even though all they do is sit in the back while on their phones. We had many unprofessional people work here, people who steal not only food but money as well and get promoted. Has employees pay for disposable masks while her favorites gets them for free. I would work my hardest everyday and go above and beyond, I would do the tasks of shift leads and not get the pay for it since the Manager is a cheapskate. So if you're looking to become shift lead and expect a higher pay I suggest you look somewhere else. In conclusion the management here is a joke and very unprofessional and you can find a way better place to work at :) Cons: Management"

Assistant General Manager (Former Employee) says

"Training for Assistant General Manager was not helpful at this location. Little support from the General Manager and treated like an overpaid Truck Service Advisor. Wouldn't recommend to anyone. Cons: Poor management training"

Technical Service Advisor (Former Employee) says

"So tonight I finally had enough. I am 51 and I have been working since I was 16. This company might just be the worst I have ever worked for......and I was a grunt in the Army! I was put on the shop floor without being fully trained, but I managed to the TSA job. I was appearently rated the number 1 TSA in the company by road squad."

Heavy Truck Mechanic (Former Employee) says

"Misleading pay scale and promise about pay not kept no hours or schedule to follow co-workers that have been there a long time run shop not management no respect for others not management Cons: Pay"

General Manager (Former Employee) says

"Worst company I have EVER worked for in Management role. I should have quit on Day 1 when I returned from training and was immediately written up and threatened that I would be let go should my location fail another inspection having failed previous inspections prior to my arrival and being inspected in first day at store. I knew this was a horrible working environment then and it didn't get much better. Long hours and employee turnover made it almost impossible to enjoy work. You are told you have to complete administrative work by 11am and spend rest of time as an employee on front line, which made it extremely difficult to complete managerial work. Do NOT take a GM role for any concept at TA. You will regret it. Cons: long hours, poor pay. terrible support"

Crew Member (Former Employee) says

"The job itself is pretty easy the job would be better if management was better . They have General managers that sleep with employees more than one at a time . If the manager doesn’t find You as an attractive person or someone they would like to have intercourse with your pay is going to be Terrible only people that get big raises are those people . The managers expect crew to do their job for them then complain when everything isn’t done end of shift . The managers don’t like lgbt people they have smart remarks even customers can hear them . Basically management breaks all the rules and the rest of us get in trouble for any simple thing. And this is just the Taco Bell . Cons: Managers sleeping with employees, showing favoritism, low pay"

General Manager (GM) says

"They don't invest in their management team the mangers at this company are nothing more then the fall out guy TERRIBLE company to work for Cons: Terrible upper management support"

Truck Service Advisor (Former Employee) says

"A normal day sounds like this. I go to work at 4pm and begin unburying the shop from the mess that the day crew office employees created. 75% of the time we were swamped with work orders at 3:30 and all day shift people except for managers go home early. As soon as I get there the managers who are supposed to be there run out the door with no update of what’s going on or even a bye for the day. I then attempt to get things steady and organized with no help. The employees are either drug addicts or alcoholics with no respect for anyone and the managers know they work high or drunk an Cons: The entire company and management are shady"

Multi-Unit Manager (Current Employee) says

"Worked there for 5 years and the company "reconstructed" management and the new manager came in and treated everyone like they were inferior to her and fired a bunch of managers to pay for her salary."

Site Manager (Former Employee) says

"Awful place to work. Management is hard on you and drive around in their company vehicle to come to your store and belittle you and give you no help or training! Avoid at all costs!"

Mechanic (Former Employee) says

"I followed the chain of command regarding a hostile work environment regarding another employee starting with shift manager to assistant manager to general manager to site manager to district manager. They ignore the issue. So i left because I didn't feel comfortable because of the threats. Cons: Management doesn't care about employees safety, health, or its customers.."

310T Apprentice (Former Employee) says

"Place is the absolute worst I've ever worked at, spent 4 years there without a single performance review or raise, meanwhile all day shift employees or ones that fit in their clique get multiple raises per year. The manager and general manager are the most toxic high school minded people I have ever been involved with. They're criminals and falsified write ups to make it look like staged punishment when in reality they force you to sign multiple write ups at once."

Truck Service Assistant (Current Employee) says

"The high school drama and favoritism is a constant problem there. When things come into play with management to solve issues they are usually never done. When it comes to higher officials such as district management they sweep your complaints "under the rug"."

SouredOnTA says

"Don\'t work for TA. Senior mgmt only is interested their senior cronies. They dump employees to pay to bring in more worthless execs. The CEO is the biggest two-faced liar of all. He has no interest in the well being of the employees. Tells employees they won\'t lose jobs, then cuts payroll months later. Get out if you\'re working there., otherwise, be prepared to stick your nose further up your manager\'s backside."

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