Midco Sucks Customer Reviews and Feedback

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Midco is a regional cable provider, providing a triple play service of Cable television, Internet and telephone service for both North Dakota and South Dakota, along with much of Minnesota, and several communities in Kansas and Wisconsin. The company's business-class service also provides direct fiber-optic communications services via leased data circuits for larger companies.

A former employee said this on Indeed "There is an ego problem at Midco, they think they are better than everyone or what they do does not have fault. Management does not care about employees. They promote their friends or whoever kisses up the most instead of the most qualified. They preach always take care of the customer yet their training is sub par and any mistake employees make seems like the end of the world yet management blatantly disregards concerns brought to them by employees. They also use money as a means to control and or manipulate employees into doing whatever they want them to do even if it means lying to customers as I was routinely encouraged to do which is a big reason I quit. As an employee they lied to me on multiple occasions and as a customer the same thing occurred. Ive never been apart of anything that seemed more like the catholic church then a job. You will regret working here in the end but hey at least they have a great benefit package which will be rubbed in your face at ever concern you bring to the table".

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Assistant Service Engineer (Former Employee) says

"Very bad experience do not join this company and they don't pay salary in time and work pressure is more and treat like labor. They don't give holiday's"

anonymous (Current Employee) says

"There is an ego problem at this company where they think they are better then everyone or what they do does not have fault. Management does not care about employees(at least the fargo region). They promote their friends or whoever kisses up the most instead of the most qualified. They preach always take care of the customer yet their training is sub par and any mistake employees make seems like the end of the world yet management blatantly disregards concerns brought to them by employees. They also use money as a means to control and or manipulate employees into doing whatever they want them to do even if it means lying to customers as I was routinely encouraged to do which is a big reason I quit. As an employee they lied to me on multiple occasions and as a customer the same thing occurred. Ive never been apart of anything that seemed more like the catholic church then a job. You will regret working here in the end but hey at least they have a great benefit package which will be rubbed in your face at ever concern you bring to the table.benifitsGiving your life to an ego serving cultThanks for your feedback. At Midco we are focused on providing a great team member experience and serving our customers and communities. Our core value is to treat others as you wish to be treated. We provide many avenues for our team members to bring any concerns they may have forward so we can work together to resolve them."

Technical Support Representative (Former Employee) says

"They hire people who are good talkers and then try to teach them technical support for the internet. You are expected to get people online quickly. You need to be mechanically gifted to succeed.Hello, this is great feedback for our recruiting team - thank you so much for taking the time to leave your honest feedback."

Customer Service Representative (Former Employee) says

"Midcontinent has horrible management within the company. Employees are favored which is taken advantage of by those employees to its full extent and it is not a reflection of the equal opportunity employers.PayEverything else"

Customer Care Representative (Former Employee) says

"Busy at work, full of stress, and poor management. The job was good but it was super restrictive. Impossible to move up. People not keeping promises and never help you. They would say one thing and do anothernothinglow pay, busy call centerHello, first of all, we are sorry to hear that this was your experience at Midco. We really want people to thrive and grow professionally while they are with us. To achieve that, we encourage managers to take time to learn about their team members' goals and help them create action plans to reach them. Thank you for taking the time to leave your feedback; it helps us become better. Best of luck in your future endeavors."

Domiciliary Carer (Former Employee) says

"I put my back out helping a gentleman get out of bed because it should've been a 2 person call. There are no paid holidays and if you let them they will load you with so much work that you hardly find time for sleep. They also have you pick up and drop off other carers that dont drive at your own expense. And wages are often messed up or unpaid"

Customer Support Specialist III (Former Employee) says

"When I first started at midco they were the best place to work ever. However, after they acquired another location the work environment quickly went downhill. They could not keep employees and the benefits no longer outweighed the queue volume. They couldn't keep people on the floor and the management grew to be combative, unsupportive, and at times cruel.Thank you for your honest evaluation. It is true that we did go through some challenges after an acquisition, and some hard lessons were learned. We are implementing some changes based on that experience and feedback such as yours so that we can keep our customer-facing team members happy and fulfilled in their roles."

Field Technician (Current Employee) says

"Stay away from this company if you have any desire to move up the ladder. I have seen several managers that were with the company for many years get the boot just because their salaries were getting too high. They won't fire the managers because they're afraid of lawsuits so they simply eliminate their position. Midco used to be a family oriented company but they are now worried about nothing more than the bottom line. Many of my co-workers are looking for other employment.Decent benefitsPoor pay, being on-call nights and weekends. Sometimes require mandatory overtime."

Customer Service (Former Employee) says

"In a normal day 60-100 Calls. Alot of rude people complaining about promotions expiring and less than a $1 increases on monthly bills. My customer service position was ended and rearranged with retention sales and video tech support.My 1st year raise ranked as a CS1 was .36 cents. Alot of young talent in management positions and no advancement opportunities. If you are looking for a great place to work,look elsewhere. The only thing great about Midco is how well the coworkers get along.Casual Work AttireRude Customers, Bad Pay increases and no advancement oppotunities"

Broadband tech 1 (Former Employee) says

"If you would like to be Micro Managed this is the place for you. supervisers call you all day long, giving you no time to get your installs done. I don't think i have seen a company so top heavy with managment. If there are co-workers you you like to work with thay make sure you never do. No chance for advancement.benefitsevery thing else"

Customer Service Representative (Former Employee) says

"The job was good but it was super restrictive. Impossible to move up. The job at times felt hopeless and thers was a lot of mistakes by management. People not keeping promises. They would say one thing and do anotherWe're sorry to hear this was your experience at Midco. We hope that if you ever chose to come back to Midco, you'll feel free to share your feedback with your supervisor and/or HR so that we can make it a better workplace for everyone."

Cust care (Former Employee) says

"Waste of time!! Can’t be even a min late or someone is coming to talk to you! Sups act like they understand but they don’t! Not much help either. Training is fast maybe to fastSo sorry to hear that this was your experience with Midco! We will definitely take your suggestions about slowing down training into consideration. Thank you."

Business (Former Employee) says

"Great company but they really need to re-evaluate their management situation. There are too many great employees held back and silenced when they have good ideas. Just keep to yourself.BenefitsPolicy and managementWe really appreciate you leaving this feedback. We definitely want all employees to feel free to share their thoughts and ideas, and we'll keep looking into ways to make sure everyone feels heard."

Assist-Service Engineer, Trichy District (Current Employee) says

"i feel proud i was being part of the team.I had enjoyed in training time.I have travel the lot for my work as i was a service engineer."

FIELD OPERATIONS SUPPORT SPECIALIST (Former Employee) says

"The training program is a joke. No one really cares about you. If you work in technical support or customer service you'll take call after call after call with very low downtime in between.Hello, thank you for taking the time to leave a review. We're very sorry to hear this was your experience at Midco. Your comments will be passed along to training supervisors and HR - thanks for your honest feedback."

Network Engineer (Former Employee) says

"Management was too busy making jokes and worrying about their own salary to help the guys that actually did the work. Very unhealthy atmosphere in the network department. Never sent to any training or seminars to learn anything...managers were too busy doing that stuff. Network management displayed too much animosity for other departments and if you went against them you were on the hot seat.free and discounted servicesTop heavy management that act like the Good Ole Boy networkHello, thank you for taking the time to leave your honest feedback. We will share your concerns to the appropriate people. As you may remember, we are in the process of implementing the Net Promoter System company-wide, and we are hopeful that collaborative weekly team huddles will help employees with concerns like yours feel heard. Thank you again for taking the time to review Midco and share your thoughts."

Customer Service (Former Employee) says

"More, more, more. If you exceed their expectations, they just want more. Nothing is ever good enough. Don't get me started on when the weather turns bad. The manager can't make it in but the people on the phone are expected to make it in even if no travel is advised.coworkers are fun, so so benefitsmanagement has a whole different set of rules"

Customer Service Representative (Former Employee) says

"This was a grest place to work but the management was terrible. You'd speak to the manager but they wouldn't listen or help. I got fired because a manager couldn't count to 5. I had a doctor's note showing i was hospitalized and they didn't accept it.Discounts on internet and cable servicesBad management, shift changesHello, Thank you for taking time to leave your thoughts. While we can’t comment on individual situations, Midco does support leave for medical issues as it fits within our company guidelines. We are sorry to hear that you didn’t feel heard by your manager. We are implementing NPS team huddles across the company so team members have regular opportunities to bring up concerns to their supervisors. Again, thank you for reviewing us, and we wish you the best of luck with your future endeavors."

Broadband Technician (Current Employee) says

"Overall, not a bad place to work. Very fast paced during the summer. Inadequate training; much of what is learned is learned in the field while trying to complete jobs correctly.Lunch breakTrainingWe're so sorry to hear that you feel your training wasn't adequate! We will definitely pass this feedback along to the trainers in your area. Thank you for your honest feedback."

Customer Experience Representative (Former Employee) says

"Management poor, part time employees are taken advantage of. Poor training. When manager is needed to help with customer she often times will leave building or simply just not come out for assistance. She does not know how to assist customers when she is scheduled to work up front and often times messes up accounts and can to fix them because codes no longer exist.Cheap services for homePto earned half rate of full time"

Gdhdjd says

"Poor internet suppose to be getting 50DOWN but I get 5-11 had guy come out 3 times in 2weeks and nothing changed it runs fine on ps4 I get around 20 but xbox it gets bad even when nothing else is connected and it\'s hardwired I don\'t get it"

Viktor Törn says

"Outrageous fees and behavior Two years ago my flight from New York to Stockholm was delayed. I decided to use AirHelps services, well aware they had a fee of 150 euro. Six months went by and AirHelp contacted me declaring they had to take legal action, I concurred and gave them power of attorney. Another six months went by and one day I saw on my bank statement that the Airline had made a payout to my account. Super happy about my “free money” I went and spent it. Now, a year later I receive an email from Airhelp where they state that they never received their share. This is extremely odd because one would assume that if you’re in legal action against a company there would be some sort of communication, negotiations, and court battles. So, the fact that Airhelp didn’t know for a full year that I had received my money is, to me, very strange. What were they doing for 12 full months? They send me an invoice totaling 475 euros which is about 65% of the money I received from the Airline. Who’s agreeing with me that this is extremely unfair? I would have been fine paying the fee when I received my money but not over a year later."

mica pica says

"They don't bother with complicated claims and basically take 25% for nothing, just for filing a complaint if it's an "easy case", so you can basically do it yourself! It should be exactly the opposite, the whole point should be that we as customers are provided with more help when having a bit more complicated claims."

Jim Egholm says

"You use a bunch of time, filling out all kinds of things regarding first the episode and then they promise that you will be compensate for the hours you had to wait because of the delay, and then you fill out the forms to where to receive the compensation! Then they promise that the compensation will be in your account in x amount of days... Then NOTHING happens!!! And they want a review on how they did and here it is! I've used hours reading mails, and filling out forms for absolutely nothing at all! One of the things that I'm furious about is that I HAVE to give you 1 (one) star, when you deserve 0 (zero)."

Polly Esther says

"I think this is a phishing scam and these are the reasons why: Airhelp hived a heck of a lot of personal information from me at the start as I submitted a claim in December 2019. Since then nothing, just some what must be BS about waiting for a legal test case (I’ve asked for details of the test case so I can follow it in the press on multiple occasions but heard nothing but generic replies) it’s September 2020. They have now removed the ability for me to communicate via my account after 3 follow ups from me the original emails are from and no reply address so I have no easy way to communications. I WOULD NOT RECOMMEND and am actively looking to report this company for their dubious practices."

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