Advisor Sucks Customer Reviews and Feedback
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Former Employee - Advisor Support says"The company has more dollars than sense."
Former Employee - Anonymous Employee says"They talk a lot about how they value employees and how great their pay, benefits and engagement is - and on the surface, it looks and sounds great. However, the truth is their benefits are super expensive and they try really hard to keep/move employees off their plans, they do not like paying overtime and pay is average at best (no matter what they try to sell about their bonus plan - everyone has a bonus plan - the truth is in what you actually pay and not what you say my 'potential' is). They 'downsize' in small numbers often, expect 60+ hours a week and run very thin as their only focus is keeping margins high. Recent payroll & benefit issues and lack of response from human resources has eroded trust with many employees."
Current Employee - Analyst says"I reached out to our Chief Customer Experience Officer, Lori, Love, and she shared "We appreciate direct feedback, and you've identified opportunities - many of which are already in the works. We're growing which means there are growing pains and that some of what we need to do isn’t easy. We are developing leaders, which includes you, as we believe everyone leads from his or her position. If your peers aren’t meeting our standards of service, you are empowered to be part of the solution and have a conversation with them. We are focused on delivering improved content and training in support of advancing the Advisor Experience across AG, and asking everyone to be part of the solution. I am confident we are working though these opportunities together, and we are all incredibly excited about what’s ahead of us. While we may have operational processes that work like a call center, we are committed to being far more than that and strive to become a true solution center for our advisors. I hope you'll be part of our journey and a contributor to the solutions. I invite you to reach out to me directly.""
Former Employee - Recruiter says"We agree that we have great individuals on the team here at Advisor Group, and we regret that your experience wasn’t positive. Our culture and company continue to evolve as we grow."
Current Employee - Anonymous Employee says"I’m pleased you think so highly of your co-workers – we are pleased with our efforts to attract & retain top talent, as that also creates a great place to work! As job candidates progress through their first few months with us, we receive feedback from roundtables, peer advisors and anonymously through new hire surveys and Glassdoor. I hope that every new employee is delighted with his or her decision after only 3 days, as their experience is shaped by early interaction with managers, co-workers and business leaders. This is an area we have focused on in our new hire process. We ask for authentic reviews – not positive or negative. Our current 3.8 Glassdoor rating is a positive data point; and also accurately aligns with the double-digit improvements in 6 categories that 90% of our employees submitted in our recent anonymous employee engagement survey. The training investment is also considerable…ranging from our Leadership Growth Summit that pulls attendees from all levels and functions, to the recent hiring of a new 11-member cross-trained rotating team to relieve their peers and allow more team training time. I would encourage you to set time with your HR Business Partner to see how we can better align your career path with the opportunities here as we continue to grow."
Former Employee - Customer Service Representative says"We agree that we have great individuals on the team here at Advisor Group, and we regret that your experience wasn’t positive. Our culture and company continue to evolve as we grow."
Former Employee - Anonymous Employee says"I am disappointed to hear your experience and perspective regarding your employment while here at AG. We believe strongly in creating an environment where every employee can develop and share their natural leadership skills, regardless of their role. In fact, one of our principles is that each employee at Advisor Group matters and is empowered to challenge the status quo and dialogue with others to create a great culture and environment. We are all accountable to this. I would ask that you and any employee feel confident enough to engage with me directly on the issues you raise and to propose solutions: I will listen! Jamie"
I am not sure, I cant see their job titles yet nor the payscales (Current Employee) says"I have been heavily involved with the integration of my firm with AG and I have never experienced a more disorganized joke of a process in my professional life. definitely do not recommend working here. good people but horrible communication. trainwreck.nothingeverything"
Sr. Operations Analyst (Former Employee) says"Requirements for overtime were unreasonable, especially around the holidays, no work life balance. Loud environment so you are competing on the phone with the person next to you. No communication between leaders and employees."
Advisor Support (Former Employee) says"Advisor Group is a dumpster place for great talent. If you value your morale and are looking for a good place to work look elsewhere. Management is catty and gravitates to drama fueled on fear and gossip. Most positions are purely transactional.Coworkers are great. Good benefits. Pay is decent.Poor management. Lots of drama. No advancement"
Advisor Support (Former Employee) says"They are really top heavy and the managers are pros at micro managing. There are a lot of unhappy people there and the attitudes are ridiculous. If you are a serious professional, I do not recommend this place.Healthcare was decentPay, Room for advancement, Culture"
Operation Processor II (Former Employee) says"The salary at AG is extremely low for the expectation and duties they look for. It gets pretty busy around here and the pressure comes down on the employees. Mandatory overtime also comes into play when there’s a ton of work to be done. As a brokerage/financial investment company the salary should be higher then they offer. The salary is a big concern at AG. The work environment is okay however management tend to not know how to separate work life and personal life and will talk nasty to employees. AG will provide food every once in a while. The benefits are pretty decent and you receive a yearly bonus based of your performance.Free food and cares about work/personal life balanceLow salary and management"
Trader (Former Employee) says"Reviews are not based on your merit or performance but if the the manager likes you. If you are someone he or she can walk over and you tolerate it, then the reviews are great.Working experience along with training"
Analyst (Current Employee) says"Great ideas for the employees by the HR, but not much execution on them by the local managers, who also don't seem to be kept accountable for their managerial skills by the executives. Very few of the managers I had worked with so far stand out as leaders and proactively take ownership in resolving issues or implementing changes. Performance review is not helpful since the personal goal setting is superficial, just to check a box. My manager doesn't even bother to provide though out specific department goals. No such thing as a team - people are cliquey and afraid that if they make a mistake, they will be talked down and not supported to learn from it. My department head has a condescending attitude to everyone below him and completely different attitude towards people with power in the company.Good benefitsGrowth opportunities vary based on the department"
Compliance Support Analyst - Advisor Group (Current Employee) says"A typical day at work involved performing daily system import task, meeting and collaborating with manager and coworker on system review task, and system deadlines and all task that we must complete before deadlines.I learned how to assist in the preparation and implementation of a hosted website, understand technical terms, and how to prepare presentations to assist website users on using the site.The management team was a new team established by the firm when I first started. Some coming from non managerial positions and others coming from management positions that were not related directly to the role. So it was a learning process for us all.I have one lateral coworker outside of my supervisor and we collaborated well to achieve the task that we were assigned.My passion is driven to help individuals in which I can display to the best of my ability on this job however I do not want to utilize my desire to help people in a technical environment. So I would say the hardest part of my job is learning a role that I don't have a sincere intrest for. I would like to transition into role that involves helping people on a higher level in the Higher Education arena.The most enjoyable part of my job is that I have the ability and expertise to create tools that will help the website users have a seamless process.free breakfast once a month, and transportation voucherstoo far from home, not the field that i am interested in."
Operations Processor II (Former Employee) says"Nothing to say. Great experience. I did my job well and I wish everyone there nothing but success with the new merge. Have a great day and happy new year"
Investment Advisory Specialist (Former Employee) says"Enjoyable place to work. Great management. Leaning the platform takes a while but overall the work is fulfilling and enjoyable. Benefits and time off allotment are fair."