Zoom Video Communications, Inc. (Zoom) is an American communications technology company headquartered in San Jose, California. It provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education, and social relations.
Zoomms has poor billing and customer service, bad response to issues, and no adequate support, according to Richard Foster at trustradius.com
"The billing and customer service is on the opposite side of the spectrum. Bad billing service, bad Customer service, bad Response to issues, and no Adequate support."