Youbank Sucks Customer Reviews and Feedback
UBank is an Australian direct bank, that operates as a division of National Australia Bank (NAB). It was established in 2008, and provides savings products and home loans over the Internet and telephone.
Savvy from Greater Melbourne (Metropolitan), VIC talks about Embarrassing IT and stupid account set up and rubbish sweep at UBANK in a review she wrote for PRODUCT REVIEW website: "Customer for 6years. Really good rates. BUT their IT is embarrassing. It feels like high school kids are managing it. The website login never works; the mobile app shows a pinwheel >20 seconds at login and each time you go between different account views. WORST FEATURE: compulsory transaction account (in addition to your basic online savings account). You can only Bpay or DD from the transaction account, and if the funds are low, it's meant to automatically sweep money from the savings account so as to complete the transaction. IT FAILS all the time. The sweep is rubbish and I'm constantly manually transferring money from savings to transactions all the time to complete transactions (PayPal, car rego, tapping)."