Xcel Energy Inc. is a utility holding company based in Minneapolis, Minnesota, serving more than 3.3 million electric customers and 1.8 million natural gas customers in Minnesota, Michigan, Wisconsin, North Dakota, South Dakota, Colorado, Texas and New Mexico in 2017. It consists of four operating subsidiaries: Northern States Power-Minnesota, Northern States Power-Wisconsin, Public Service Company of Colorado, and Southwestern Public Service Co. In December 2018 Xcel announced it would deliver 100 percent clean, carbon-free electricity by 2050, with an 80 percent carbon reduction by 2035 (from 2005 levels). This makes Xcel the first major US utility to set such a goal.
One unhappy customer shared this in a review, " couple months ago, my friend checked her bank account to see that Xcel had taken out money for her electric bill. The only problem was that she had paid online the week before. She called and told them of this error, only to be told rudely that she had made a second payment online when she didn’t. Okay fast forward to today: I did the same thing and got told the same thing. Why would I make a double payment on my account when I pay Xcel every other month? It literally makes no sense and the customer service person I talked to was rude when I asked her to reverse the charge. It’s only an electricity bill but it was super irritating to deal with, especially when it wasn’t my fault. If I could use someone else for electricity I would, but unfortunately I can’t."