Western Refining Sucks Customer Reviews and Feedback

From Everything.Sucks

Western Refining, Inc., is a Texas-based crude oil refiner and marketer operating primarily in the Southwestern, North-Central and Mid-Atlantic regions of the United States. Western Refining (WNR) has been publicly traded on the New York Stock Exchange since January 2006 and is the fourth largest publicly traded independent refiner and marketer in the nation.Western Refining has been acquired by Tesoro another independent petroleum Refining and marketing corporation.

A former employee said "Western Refining has terrible management and dangerous work environment, there is usually only one cashier at a time I am a female and was left working the evenings and night alone while the manager scheduled himself along with assistant manager, cashier and maintenance in the morning. Even after several occasions homeless and drug addicts came in to steal and harassing me. Even after police reports. Nothing was done."


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Retail Sales Associate (Former Employee) says

"I got fired without being told. During this darn pandemic . Then lied why he did it. I would never work for the company again. I'd rather work for circle k or 7/11."

Shift Leader (Current Employee) says

"Not an employee focused company at all. Like every business high value placed on making a profit but employees are consistently under valued. What a shame."

District Manager (Former Employee) says

"If you care about your family, stay away from this company. They will work you and use your skills to their advantage. Do not expect a raise. The management team is a joke."

Class A Tanker Driver (Current Employee) says

"This place has been taken to court and has been found to violate over one hundred labor laws and you would think they learned from it . They want you to sit around for free while waiting for a load they always look for reason to try and write you up and management does not take any accountabilityWork as much as you wantDont get paid for the work"

Cashier/Customer Service (Current Employee) says

"Its a very hostile work enviroment. My manager screams in my face on a daily basis. The schedules arent consistent and you hardly get a day off. Employees aren't forced to show up on timeN/aNo breaks and poor managment"

Cashier (Former Employee) says

"have to have a fast work paced have a friendly customer services greet every customers that walks into the store also have to do your stock keep the store clean also the keep the gas pump area cleanlunchshort breaks"

Shift Leader (Former Employee) says

"You dont recommend convenient stores as a career choice. Who wants to deal with everyone else's bad day? This was a temporary job while I was in school.Everything"

Store Manager (Current Employee) says

"day to day functions of the job are fun but dealing with corporate is the hardest part of the job, corporate can make you feel that you are worth nothing, no advancement based on what you know but who you know, I've learned to just not say anything when it comes to higher managers out of fear of being fired"

Cashier (Former Employee) says

"Constant general managers being changed. One person tells you you're doing a great job and another comes in and saysits horrible. The pay is not worth the stress you get there."

Billing Analyst (Former Employee) says

"Come in at 8 AM; Pull all tickets and intanks, code each ticket ; internal movement or sell/purchase. Some tickets took priority over other such as the DFAS they had some governmental steps they were processed first. Scan coded tickets to Inventory then start pricing sale tickts. When completed turn over to management for approval prior to entering into system. If approved I would enter into system then take to my Billing Analyst and she would bill the ticket for me. You know alll about the separation of duties, LOL. Then pull tickets for other system and start pricing them, some days there could be 5 others 11 hard to get an exact number on them. Repeat process as for above tickets. Pull report to enter for Marketing to do there forcasting from, again turn over to a different supervisor for verification. Tuesday was meeting day (3) and log completion and print out. When my analyst was done billing I would go by her desk every day and pick up the billed tickets to file in my monthly folder. So when Inventory came looking for a ticket, I would have it handy.Now, Mondays were bad because there we tickets from Friday, Saturday and Sunday. Try to process all tickets for 3 day in 1, did not always happen but was told every thing had to be priced before I leave. Managements way of helping was coming to my desk and opening every drawer and overhead and taking every piece of paper to their desk and doing it themselves. So, I would come in and my cube would look like a cube invasion. Now remember I applied and ageed by my offer letter to a Billing Analyst positon and they do considerwonderful cleaning crew and security staff. i don't work there any longer.yelled at by management, if not at desk during non assigned break/lunch time you were questioned, working hours, back stabbing, management clicks, favortism to certain employees if not you - to bad!"

Cashier (Former Employee) says

"Terrible Management and dangerous work environment, there is usually only one cashier at a time I am a female and was left working the evenings and night alone while the manager scheduled himself along with assistant manager, cashier and maintenance in the morning. Even after several occasions homeless and drug addicts came in to steal and harassing me. Even after police reports. Nothing was done."

Pipeline Maintenance Technician (Current Employee) says

"Maintenance is the worst treated in the company. Manager doesn't take care of southern crew. Driving trucks that are unsafe. Pay scale is messed up, very low wages.Tesoro, fellow employees, benefitsNo incentives, management, pay"

Cashier (Former Employee) says

"You will be on elimination mode, fail a customer service, secret shopper and you are done. Upper management give tantrums and is well know for that. there is favoritism to get promoted. In the end its all about the profits for the investors.401k matchManagement lacks leadership skills"

Transportation Manager (Current Employee) says

"the maneger the transportation needs to take classes how to treat the employee ,the company may not know what happiness in transportation ,every week that you work you steal money unfairly"

Sales Associate (Former Employee) says

"This was my first experience working in this kind of environment. Very fast paced customer service which dealt with a lot of negative individuals. I worked in 4 different locations during my tenure, and each one was worse than the last. Poor management, both district and store, poor compensation, NO breaks unless you were a smoker, and the clientele was downright dangerous.Pay was weekly, free drinks if you had your own cup, cool co-workers.Poor management, poor compensation, no breaks, potentially dangerous customers DAILY."

Store Manager/ Duel Store Manager (Former Employee) says

"I do not feel this company is about anything but corporate politics. When help was requested, there was no one to step forward. After I reached out for 3 months I finally quit after 5 years. I feel this was their loss."

Assistant Store Manager (Former Employee) says

"I worked for Western Refining for 5 years, from day one it was the most stressful job I ever had, nobody stayed for more than a month it seemed like, I saw people get fired for the dumbest reasons imaginable, (i.e. a 12 year employee was fired for accidentally giving a refill to someone they thought was an employee [which the policy states is fine] only to later be fired because that person had been fired a few days before, which this employee had no way of knowing) they have 0 respect for their employees and will throw you under the bus first chance they get for any or no reason. avoid at all costs. Keep in mind this review is for retail not for logistics or the actual refining areas so I know nothing of those areas."

CDL Operator (Former Employee) says

"good to work for if you like to not have a life the pay is ok too and"

Sr. Principle Electrical Designer (Former Employee) says

"would not recommend anyone for this company, they seem to have a buddy system in place. I learned a lot from the field foreman and the other crafts men."

Cashier/Customer Service (Former Employee) says

"Theses stores need new store managers. They treated there employees unfairly. I would rather be jobless them to work for that company again. Unless your a kiss butt to the store manager or to the assistant manager your not going to be treated fairly.NoneEverything"

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