Valvoline Sucks Customer Reviews and Feedback
Valvoline Inc. is an American manufacturer and distributor of Valvoline-brand automotive oil, additives, and lubricants. It also owns the Valvoline Instant Oil Change and Valvoline Express Care chains of car repair centers. As of 2016, it is the second largest oil change service provider in the United States with 10% market share and 1,050 locations.
Kathy shares her frustrating experience on cunsumeraffairs.com, "After getting an oil change & a full system cleaning service at Valvoline. I drove at least 10 minutes away & my car started driving slow & I heard a clicking & knocking noise coming from my hood, thank god I made it to a gas station to park it safely. I called the manager Keith that called the technician who did not put enough amount of oil in my car & got the run-around. A lot of people at the gas station was trying to tell the tech that the line on the engine line was at the tip, he just wanted to pour my oil that he bought from the Valvoline on capital in my car. I’m without a car & received rude service form the Tech. I woke up this morning to see how my car sounds and it sounds worst, I had to take a Lyft to work on top of being late. My car was not shaking nor knocking when I drove there, what am I supposed to do about transportation because of the carelessness of a new technician that probably was not trained properly."
Former Employee - Technician says"Long hours and low pay"
Current Employee - Certified Technician says"Management is nothing but a bureaucracy, cant stop jerking their employees around. Frequently understaffed on days where we need people, scheduling is always chaotic and never done right. Breaks are delayed cause the schedule is frequently messed up, if you are lucky enough to even get a break."
Current Employee - ASCM says"All of the cons. Especially if you're a woman."
Logistics Officer says"Too much manual work No processes High amount of overtime Last drawn salary delayed for more than 2 weeks"
Current Employee - Senior Tech says"NOCR has to be $18 or you won’t get promoted. If you sell a lot you can get away with more. They want everyone to be safe and follow the process."
Current Employee - Customer Service Representative says"No respect for employees.. after working for over 4 years at this company my hours get cut and than I get told I'm losing health benefits and paid time off that I have earned"
Former Employee - Senior Technician says"Management has no ethics or morals Lie to customers and employees Put wrong oil in engines"
Current Employee - Senior Tech says"Where to start? For the majority of my employment history I have worked at the Bremerton, WA location where I started as a regular tech and was able to move up to a Senior tech which involves being a Pit Tech, a Customer Service Representative, and a Hood Tech. I was recently relocated to another store in the area in Belfair, WA which has cons in different areas (I'll get to that). In Bremerton, work ethic tends to be above average and the team atmosphere, though flawed in communication at times, is what we all can recognize, as a family. We argue but the majority of us have each others' back when it gets busy. Trust me, it gets HOT and BUSY. Although the work side of it decent, the manager does not fail to prove to be a lying, uptight, hypocritical maniac who will tell you something to your face and talk about you to everyone behind your back. If you are someone who wants to work to move up and actually try to give your all, this is not the place for you because you will be overlooked if you are not part of the 'group' or the manager's pet. Although the other store I work at also struggles with this issue, the work ethic fails! There is an extreme lack of order and leadership that surprisingly makes it's appearance only when there is a big boss coming around the corner. Valvoline tells you to point out safety tips and make work safe and fun. But it's hard to do that when all the team does is try to be a cocky clown act. Management knows what needs to be done but chooses not to do it."
Current Employee - Customer Service says"State Management in Melbourne, Vic"
Former Employee - Lube Technician says"Working in extremely hot and dangerous conditions"
Senior Technician (Former Employee) says"Fired for another employees mistake even though he wasnt following protocol and I was. They do not care about us employees at all. The same thing happens all the time and happened to my manager a week later."
Technician (Former Employee) says"If you are planning to apply here I advise you look somewhere else this is the worst company ever they dont care about you and make you act like a robot. And they hire people that don’t know anything about the automotive industry so they mess up a lot. Do not work here its the worse job ever.NoneHorrible people, horrible management, horrible service and bad pay"
Certified Technician (Former Employee) says"No social distancing whatsoever no way to keep you away from within 6 feet of anybody in that place !!If you’re just there to work, it’s ok. The Manager their, if you’re not his little buddy, you get treated like dirt! I’m over 50 just looking to Supplement my retirement, it reminded me of High school clicks!!!Never would I Recommend this place to work to anybody I know or anybody out there!!No breaks!!It Sucked!!"
Oil Change Technician (Former Employee) says"It’s a job for people who want to work hard for their money very draining mentally and physically you have to be prepared to work as a team and expect to get stressed oftenKinda funCustomers and people you work with"
Certified Technician (Former Employee) says"Pay is the only thing this place has going for it. Don’t expect much help and to be worked like a horse. Long hours no breaks. Be prepared to get taken advantage of constantly. Online classes are irrelevant and outdated. Don’t expect help. If you can’t make the company money they’ll sideline you till you quit. Expect to be hazed if employees don’t like you.PayLong hours, short staffed, poor tools"
Assistant Manager (Former Employee) says"I’ve worked at Valvoline for over 3 years. They promised promotions and raises at great work experience and no late nights. BULL! This place works you like a dog and pays you hardly anything. The only way to make any decent money is to work 100+ hours a pay cycle. They expect you to work 12 hour days with only 1, 30 minute break in 100+ degree weather. And with all of this COVID19 stuff going on they make us take a mandatory quarantine if someone in the store comes in contact with someone who has it. They tell us that everyday on quarantine we will be compensated for. WRONG they just tell you that to make you come back afterwards. This is a terrible company that does not care about the well being of their hourly employees and only cares about money. I definitely will never recommend anyone to ever work here.They do offer health insuranceLong days, bad pay, work 7 days a week, never home"
Senior Technician (Former Employee) says"You will learn how to air up tires and spray fluids into cars while getting pressured to move up the company ladder. You will have to push aggressive sales tactics on customers when you reach higher levels of training. Most of the things you are programmed to say customers is fake technical jargon to confuse the average person into blindly assuming that the thing they are purchasing is required. Cool oil burns, permanently stained hands, co-workers are normally convictedHigher management is turned over every 6 months, no ppe, aggresive sales tactics"
Lube Technician (Former Employee) says"I worked for surfside enterprise which is a franchise and not corporate. I am hoping corporate treats their employees better. The area manager allowed upper management to harass, bully and retaliate against other employees. When brought to the area managers attention he makes it out to be your fault. Managers are out for themselves and don’t care about helping their workers.NonePoor management, lots of harassment and retaliation."
Technician (Former Employee) says"My time with Valvoline was very short. Not because I'm lazy or unmotivated or unreliable or anything like that. It's because this is by far the absolute worst company I've ever worked for! Management constantly micromanages the living will out of you and drives you insane. You have to yell at the top of your lungs everything you do and sometimes repeat multiple times because management is more deaf than a WW2 war veteran. They advertise quick raises once computer training is done but when 50 cars come in each day you will never finish that up so advancement is a joke. Management also sits over your shoulder and waits for you to do the slightest thing wrong so they can belittle the snot out of you right in front of the customer. If you're interested in the automotive business work else where. Also, don't take your car there for service, literally anybody is allowed to work on the cars there and half of them don't know what they are even supposed to do."
Senior Technician (Former Employee) says"Valvoline lives off of hiring people that know very little to nothing about vehicles. If you have a good knowledge then your gonna feel like a God here but have no use for Valvoline as they don't do anything other than trick customers into services not generally needed. Managers steal deposits and tend to pocket money on a regular basis. Most of your co-workers will consist of Ex-cons and highschool/college youth that come in high and useless."
Lube Technician (Current Employee) says"Poor management they dnt do nothing for there employees but expect employees to go above and beyond for them with nothing they dnt have enough employees to handle the work properly the manager sleeps all day but expects us to do everything by book the owner is cheap and dnt do a dam thing for the employees summer time is he'll there because there's no proper cooling system. Aa"
Senior technician (Current Employee) says"Work hard and you'll get higher pay as long as you do what needs to be done and worry about you eveything will be ok. Just make sure you do your best to stand out because your hardest might not be enough.."
Assistant Manager (Former Employee) says"Management sucked did not care about the employees only cared about there bonus and shows favoritism there's no room for advancement and manager was always leaving the store for hours at a time and was quick to service women's vehicles bad experience overall"
Assistant Manager (Former Employee) says"Do not work for this company, Favoritisms at best. Area manager are junkies. They want sales . If you can’t sell things then you get fired. Even when no one buys stuff. They want you to forcefully push stuff on people even if it goes against the company guidelines. This job is a joke just like the clowns running it.NoneManagement/Corporate"
Senior Technician / Supervisor (Former Employee) says"If a customer is unhappy regardless of reason they will fire you or ship you to a different. Absolute garbage of a company to work for. Never in a time did I want to quit or blow my brains out from the idiots that actually work there. Very underpaid for the kind experience I have. Would much rather be jobless then to work here again. Been there for two years before I had enough of the management"
Lube Tech (Former Employee) says"Employees break customers cars, people steal from the company, management....what management, also no communication. This place is a joke to work at at the proper authorities will be notified"
Assitant Manager (Former Employee) says"Not a great place to work at and they are racist people who are higher up in the company. They don’t care about minorities in the work business at all"
Oil Change Technician (Former Employee) says"The company here wanted to have more friends then a business the management there was terrible and won’t tell you when your doing something wrong . The environment was toxic"
Assistant Mgr (Former Employee) says"The store Manager at the New Windsor location needs to learn how to take time to train instead of making excuses about why he cant then in the same breath saying that he has to do it all. If you trained your staff correctly you wouldn't have so much on your plate."
Sr technician (Current Employee) says"After following proper protocol of the policy handbook I end getting fired for reporting someone that had said f*ck all muslims. How? The workers was very rude since I first started. Angel and the district manager don didnt do nothing about it after reporting it. They allow harrassment on the job. The workers also be drinking on the job."
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