Vacheron Constantin SA is a Swiss luxury watch and clock manufacturer founded in 1755. Since 1996, it has been a subsidiary of the Swiss Richemont Group. Vacheron Constantin is one of the oldest watch manufacturers in the world with an uninterrupted watchmaking history since its founding.
Vacheron Constantin has awful customer service, according to Sassicaia on watchuseek.com, he waited 3 months for a solution and received misleading information about the process.
"I'm in total disbelief about how bad the attention and service VC offers their "customers". It's seriously at a level that is shocking. From giving me false information for how long my initial wait would be when I bought my VC overseas to sending me expired chocolates as a "sorry" to now having waited over 3 MONTHS for them to do something as simple as send me 3 screws to replace ones that simply feel out. Serious 3 months to not provide any service on my watch, but rather just have to put 3 screws in an envelope and put them in the mail."