Universal Studios Singapore

From Everything.Sucks

Universal Studios Singapore is a theme park located within Resorts World Sentosa on Sentosa Island, Singapore. It features 28 rides, shows, and attractions in seven themed zones. It was a key component of Genting's bid for the right to build Singapore's second integrated resort. On 8 December 2006, the Singapore government announced that the consortium had won the bid. Construction of the theme park and the rest of the resort started on 19 April 2007. It is the second Universal Studios theme park to open in Asia (Japan being the first), and the first in Southeast Asia. The official plans for the park were unveiled to the public when Universal Studios Singapore released a park map to the public on 20 October 2009.[1] Universal Studios Singapore attracted more than 2 million visitors in the 9 months from its opening. The park has been marketed by Universal Parks & Resorts as a "one-of-its-kind theme park in Asia" and promised that the park would be the only one of its kind in Southeast Asia for the next 30 years

A customer shared their experience at the Universal Studio Theme parks in a review, "I would not stay at a Universal property again. The theme park is fun but way too expensive. We did the express pass that was ridiculously expensive. The Resort need updating. The best part is the free transportation between the resort and the theme parks. Not even the ride between the airport and the resort is included. I had the meal plan but it doesn't include the restaurants at the resorts. I love kids but try to get into the hot tub! Good luck! There were at least 20 kids in it at all times. I've been to Disney and that is where I will go from now on."

One employee also said in an interview, If you have family this job is not for you. If you have anything going on in your life this is not the job for you. If you love working and being alone and getting mistreated then this is the job for you! Hard times in your life they don’t care as long as you come to work your outside life is not important to them. I had a manage tell me “you knew what you signed up for” when I wanted to go part time what kind of response is that."

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Alexander Lucas says

"Some years before, by mistake I booked a tour for a date I would not be able to attend due to a different schedule. This company did not refund the prepayment. Though this was my mistake, I would not trust them for future tours."

Colette Murphy says

"If you want to pay for the same thing twice, then City Discovery is the company for you also operating as Veltra. We paid and received a email with conformation of our tickets for Camp Nou in Barcelona. The idea was to "skip" the queue. Don't bother, there was no queue and our email which had an "attachment" that could not be opened on our home computer, our mobile phones or by the staff at Camp Nou, was not valid, so we had to pay again. The Company refuses to refund our money and I will be sure to blog about them on every site, I can find. It is a pity, I can't add an attachment here, as you can clearly see, what I mean about this dubious company."

Colette Murphy says

"We booked 4 tickets for a guided tour of Camp Nou and our payment for £124.05 was taken and an email was sent and in bold "This is your voucher you must print and present on the day of your activity." In small print we will email your E-ticket. Needless to say this never happened and we arrived at Camp Nou in Barcelona and our tickets were not accepted. We had to pay again! None of the numbers provided work, nor was any of my emails returned. Bogus company, stay well away!! They need to be investigated by Trading Standards and Visa for daylight robbery and frankly fraud!"

Susanna Thomas says

"Tour cancelled and no refund We booked and paid for 4 eiffel tower skip the line tickets for my twin daughter's 14th birthday treat. We waited and waited....but no tour guide appeared. Eventually the next tour group leader arrived, who said there had been a mix up and if we contacted City Discovery we would receive a full refund. NOT TRUE. Six months and many, many emails later they are denying that the tour was cancelled and refuse to refund the (huge) ticket prices. Update: Thanks Trustpilot After this review was published City Discovery got in touch (see below) and have finally refunded the money. Which is a relief, but shame that it took this long and more than 10 emails from their Travel Consultants telling me that the 'activity was normally facilitated'"

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