Uber Inc Sucks Customer Reviews and Feedback
Uber Technologies, Inc., commonly known as Uber, offers vehicles for hire, food delivery (Uber Eats), package delivery, couriers, freight transportation, and, through a partnership with Lime, electric bicycle and motorized scooter rental. The company is based in San Francisco and has operations in over 900 metropolitan areas worldwide. It is one of the largest providers in the gig economy and is also a pioneer in the development of self-driving cars.
Uber is estimated to have over 110 million monthly active users worldwide. In the United States, Uber has a 67% market share for ride-sharing and a 24% market share for food delivery. Uber has been so prominent in the sharing economy that the changes in industries as a result of it have been referred to as uberisation, and many startups have described their products as "Uber for X"
Like similar companies, Uber has been criticized for the treatment of drivers as independent contractors, disruption of the taxicab business, and an increase in traffic congestion. When it was under the leadership of former CEO Travis Kalanick, the company was criticized for several unethical practices.
In some jurisdictions, drivers are guaranteed a minimum wage, such as in New York City, where drivers must earn $26.51/hour before expenses or $17.22/hour after expenses. Analyses have shown that absent such law, many drivers earn less than the stated minimum wage. A May 2018 report by the Economic Policy Institute found the average hourly wage for drivers to be $9.21. Reports of poor wages have been published in Profil, Trend, and The Guardian. A 2017 report claimed that only 4% of all Uber drivers were still working as such one year after starting, primarily due to low pay.
Also, THE GUARDIAN reported back in 2019 it is unclear if rideshare vehicles are less or more safe than taxicabs. Major cities in the United States don't have much data on taxi-related incidents. However, in London, taxi drivers were responsible for 5 times the number of incidents of sexual assault as compared to Uber drivers. Crimes have been committed by rideshare drivers as well as by individuals posing as rideshare drivers who lure unsuspecting passengers to their vehicles by placing an emblem on their car or by claiming to be a passenger's expected driver. The latter led to the Murder of Samantha Josephson and the introduction of Sami’s Law. Lawsuits claim that rideshare companies did not take necessary measures to prevent sexual assault. Rideshare companies have been fined by government agencies for violations in their background check processes. In November 2019, Transport for London did not renew Uber's license to operate due in part to the ability of people to fake identities and use other drivers' accounts, circumventing the background check process.
THE NEW YORK TIMES informed over studies that have shown that traffic congestion has increased in New York City and San Francisco, where extensive public transport networks are in place. Many people who use these services would otherwise be using public transport.
Taxi Driver (Former Employee) says"Do your math... any 16hr job is better and more protected than been dealing with a lot of arrogant people a non existing benefits. NYPD will make your life miserable and TLC abusive policies will let you disappointed EVERY time... plus try to rent to a direct owner... Let the force be with you.."