Time out Sucks Customer Reviews and Feedback

From Everything.Sucks

Time Out is a global magazine published by Time Out Group. Time Out started as a London-only publication in 1968 and has expanded its editorial recommendations to 328 cities in 58 countries worldwide. In 2012, the London edition became a free publication, with a weekly readership of over 307,000. Time Out's global market presence includes partnerships with Nokia and mobile apps for iOS and Android operating systems. It was the recipient of the International Consumer Magazine of the Year award in both 2010 and 2011 and the renamed International Consumer Media Brand of the Year in 2013 and 2014.

Time out magazine business premium service is horrible and offers false information, according to Vishal K on sitejabber.com

"I am both annoyed and disgusted with my experience with Timeout. Please do not waste your money, they will fleece you off. We signed up our business (pub) with timeout based on their sales pitch and how they can help us grow. It was a premium profile so you pay hundreds of pounds every month and in return get frustration and helplessness. Once we signed the contract we realised the whole sales pitch and promises were lies and only to extract money. After that emails and calls went unanswered, even basic service is supposed to work better than their premium service. Our advert was last updated in 2016 way before we took over so they didn't even make an effort or spare any minute to update the details. We did receive a response but only when we stopped the direct debit. We asked for the invoice to be sent to us for us to make further payments (we had paid everything except for the last 3 months). Again the phones and emails went dead for long time and then we saw a demand from debt collector for outstanding dues with penalties etc on top. When we contacted timeout they did reply this time (of course coz they need to extract money) They lie that they send emails and reminders, when you ask them for proof you get a screenshot with no evidence that the email was indeed sent. We are paying the extra cost to the debt collectors as want to just close this chapter and move on (Timeout and their collectors still pretend to be saints telling us how good a deal we have got as they are only charging 50% of penalty which was applied without contacting us or providing us with invoices)... If you hear premium service from TIMEOUT... RUN AS FAR AWAY AS POSSIBLE. ITS A FRAUD AND SCAM"

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Advocate/Volunteer (Former Employee) says

"they do not treat clients well at all.The employees steal food . They treat the clients with no respect unless they really like them and then the clients are treated like pets and get special privileges. Cons: Watching clients re-victimized by employees gets old."

Waitress/Hostess/Cashier (Current Employee) says

"They have bad management, there's never change so we have to call then wait till they get here. They have bad pay and dont know when to schedule people."

Bar back (Former Employee) says

"I enjoyed my time there for the most part. Have networked with a lot of good people. Loved the half price drinks. The establishment could be managed and ran differently. Cons: Constant drama, shortage of days to work, lack of job security"

Driver (Current Employee) says

"work is a friendly relaxed place but can get quite busy at times and some times hard to keep up with orders get on well with staff and customers and enjoy driving finishing times change quite often if busy but cant be avoided comes with the job Cons: keep cutting days"

West Coast Sales Director (Current Employee) says

"Time Out is a brand that is 50 years and operates more like a start up and is exciting. Everyone wears many hats - there is a constant need to solve problems and handle work and find solutions so one is never bored."

Technician Assistant/ Senior Attendant (Former Employee) says

"the only thing I like is hands on on game repair. Cons: very very low payment"

Associate (Former Employee) says

"Work began at 9am ending at 10 or 11pm depending on seasons. Work included restocking supplies, ordering shipments, cleaning, customer service, register duties, and sales. Long hours on feet with no chairs, and no breaks with only 30 min break given only for 12hr shifts. Shifts are erratic, scheduling constantly changed, perhaps 1 day off weekly, sometimes none. Coworkers friendly, working well together. Management poor, often reprimanding and firing with no warning, most employees only staying for few weeks. Longest employee only 10 months. Cons: short/almost no breaks, easily replaced employees"

Cafe Manager (Former Employee) says

"Hours were short due to working 8am-3pm Monday-Friday. Cons: not much money"

Freelance reviewer (Current Employee) says

"I have done a handful of pieces for the multiple platforms of Time Out/New York. Cons: Like all freelancers, I wish the assignments were a bit more plentiful"

Vishal Kunj says

"I am both annoyed and disgusted with my experience with Timeout. Please do not waste your money, they will fleece you off. We signed up our business (pub) with timeout based on their sales pitch and how they can help us grow. It was a premium profile so you pay hundreds of pounds every month and in return get frustration and helplessness. Once we signed the contract we realised the whole sales pitch and promises were lies and only to extract money. After that emails and calls went unanswered, even basic service is supposed to work better than their premium servivce. Our advert was last updated in 2016 way before we took over so they didnt even make an effort or spare any minute to update the details. We did receive a response but only when we stopped the direct debit. We asked for the invoice to be sent to us for us to make further payments (we had paid every thing except last 3 months). Again the phones and emails went dead for long time and then we saw a demand from debt collector for outstanding dues with penalties etc on top. When we contacted timeout they did reply this time (ofcourse coz they need to extract money) They lie that they send emails and reminders, when you ask them for proof you get screenshot with no evidence that email was indeed sent. We are paying the extra cost to the debt collectors as want to just close this chapter and move on (Timeout and their collectors still pretend to be saints telling us how good a deal we have got as they are only charging 50% of penalty which was applied without contacting us or providing us with invoices)...If you hear premium service from TIMEOUT...RUN AS FAR AWAY AS POSSIBLE..ITS A FRAUD AND SCAM"

Dan says

"I am disgusted by my experience with premium profiles. I signed up for a premium account with time out a couple of years ago as they sold me on their pitch of the numbers they get to the site and that would see your page, for the sake of advertising my cafe. Once I signed up I quickly realised that NO ONE sees your page, the numbers they promise do not eventuate even though you're paying hundreds of pounds a month for it. I convey this concern to me and they tell me in order to get more views or appear on the home page, recommended page or the list articles they write, you have to pay more again! What a scam! I then decided to cancel the account, I asked them over and over and no one responded, I phoned and emailed so many times but nothing! They would then chase me for money but ignore my cancellation requests. A couple months go by.... finally I got onto someone and they said ok we will cancel it but sorry you will have to pay for the previous couple of months and the rest of the contract! Not only am I stuck in a contract that has not delivered what they said they would, but I also have to pay for the months that I had been trying to cancel this account for!! I hear nothing for 2 years after arguing with them and paying some of it off. NOW two years later in the middle of the covid19 crisis and they just sent me a debt recovery letter threatening legal action if I dont pay for the months I didnt pay for while I was waiting to get a response about the cancellation!! DISGUSTING corporate practices and not worth using AT ALL."

Emma Denne says

"Very disappointed with the taste of London deal via timeout. I brought 2 entry and two tasting dishes tickets, only to discover on the day that timeout clearly mis sold me and my tickets were only entry and champagne tickets. Very poor customer service to, after complainig to timeout not compensation was offered. Never again will I buy tickets via timeout. WASTE OF MONEY AND MONEY!!!"

s stannard says

"Don't use. I bought theatre tickets recently with a "supposed " upgrade. On the evening the person next to me had paid the same as I did. Then checked theatre website and the same. No upgrade! Contacted timeout they said theatre had changed the price. Are they that poor at negotiating that they cannot ensure the customer gets what they are expecting? After my comments back timeout did not respond. Such a rubbish deal and poor customer service. I seem also not to be the only person complaining! For cheap tickets either go into actual theatre website or todaytix. Avoid timeout!"

Chris says

"I am a business owner who was sold a premium profile package for my business with the promise of increased business, that would help me increase turn over. Well almost a year has gone by and the service is not only appalling, Time Out is unable to deliver what it promised in the first place and total waste of money. To top it all off, they are claiming that i have been automatically renewed and tied into a new contract for an entire year! without my confirmation, permission or even notifying me. i found out as i thought was about a year and called to cancel but they said they are allowed to renew my contract as the contract i signed up for a year says they can! So my advise to any business is DON'T TAKE ON THIS SCAM!!!! they bullies and forcing me to go to court to cancel this 2nd year they think they have the right to sign me up to."

H says

"We upgraded to the 'Premium' profile subscription under the impression that we would have a dedicated account manager, up to 6k sponsored ads throughout the TimeOut website every month and more better features to help increase our visibility. Half a year later, I have emailed the account manager and the premium support team multiple times now to which I've received zero responses to my requests for editorial attention and my concerns that the number of sponsored ads promised are barely averaging half of what was promised. Their support team is unresponsive and they do not hold up their end of the subscription contract. Huge waste of money and very frustrating experience."

Jiehui Avery Chen says

"DO NOT BUY THE TIMEOUT VOUCHERS FOR THE RESTAURANT. I bought 7 vouchers via this website for a 'Bottomless' dumplings deal, and was utterly shocked at how misleading the advertising was. First of all, the restaurant was very strict with the 'rules' of the buffet at the restaurant, for example they stipulated only 3 dumplings (xiao long bao) PER person for the buffet which is just ridiculous. Second of all, service was very slow, and they insisted that we could only order another round of dishes if we are done with our first round ( which is fine because of wastage) BUT they served us a MOUNTAIN of fried rice, enough for 10-15 people for the first round, so it was obviously impossible to finish. I am just extremely disappointed with this experience, I normally like the soup dumplings at this restaurant but this 'deal' forced my friends and I into eating mediocre chinese food instead of the advertised dumplings. Would probably not buy vouchers via timeout again."

Dv says

"Very poor.. Bought 2 tickets for Greenwich Tall ships Fireworks yesterday for 38£ as we were very interested to view the fireworks. But unfortunately the boat reached late to the area where fireworks happened and we were not able to see the fireworks. Just wasted the money.. 😥😥"

Pasuria says

"We booked tickets to a movie night managed by time out, however the weather conditions got so bad that majority of public transport was cancelled and we were not able to attend. We really wanted to make the event but it was out of our control. Time out made no accommodations despite the fact that the majority of attendees would probably not be able to make the event. When we asked to reschedule our tickets to a later date, the refused a refund and weren't even will to offer an exchange. The "customer care team" were completely unsympathetic and unwilling to help in any way. Such a disappointment, will not be using them again."

Alfreda Yu says

"Got tickets for a London West End show. Very shady selling process with face value of ticket ONLY showing in gray text on the very last page. I missed it and now realized i paid 30% more than face value when I can get the exact same tickets via the theatre website, will NEVER EVER use Timeout in any other city from now on and will make sure all my friends know about it."

Antonio Goncalves says

"I am a business owner who was sold a premium profile package for my business with the promise of increased business, and dedicated team manager that would help me increase turn over. Well almost a year has gone by and the service is not only appalling, Time Out is unable to deliver what it promised in the first place. So my advise to any business is DON'T TAKE ON THIS SCAM!!!!"

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