TGI Fridays Sucks Customer Reviews and Feedback
TGI Fridays (formerly stylized as T.G.I. Friday's and operating in the U.K. as FRIDAYS) is an American restaurant chain focusing on casual dining. The company is owned by TriArtisan Capital, a New York-based private equity firm, that purchased the company from Sentinel Partners in October 2019. The name is asserted to stand for "Thank God It's Friday", although as of 2010 some television commercials for the chain have also made use of the alternative phrase, "Thank Goodness It's Friday.
Lee wrote a review on ConsumerAffair.com that he had the worst experience ever at TGI Friday's restaurant "We will never eat there again! If I could give zero stars I would. When I first walked in I was waiting to be seated but there was no one to seat me so I had to walk to the bar and ask for someone to seat me! The bartender acted cluelessly" while Lauren said "The whole time I felt like I was being rushed to make up my mind when ordering. The waiter was rude when taking our order and replied that he was busy eating and didn’t notice his section was seated". Anelie Bleine also complained saying "Terrible service and experience, burgers bone dry and cold, waited over half an hour for drinks that came when we almost done eating. Will never go to TGIF again"
Former Employee - Host says"Work you to death Doesn’t care"
Former Employee - Server/Hostess says"The management suck! Managers lack communication, organization and interpersonal skills! It's all management! They take out their frustrations out on workers when their horrible management causes the resturant not to perform well. You get abuse from all sides! Customers, co- workers and management! Everyone is taking out their emotions on you! They work you crazy long hours and pay you way below mininuim wage because you get tips. Tips aren't as great because the poor management causes most customers not want to tip. The company is too cheap to do anything proprely. Also, the place is disgusting."
Current Employee - Server says"Manger’s coworkers customers the pay the smell"
Current Employee - Anonymous Employee says"Everything. Management, the food, they way they don’t care for their employees. The regulars are the worst people I’ve ever met."
Former Employee - Server says"Filthy, poor management, poor clientele"
Former Employee - Kitchen Manager says"Just about everything needs improvement"
Former Employee - Server/Bartender says"You're never doing enough according to corporate. A meeting will be at 8-9am when the restaurant closes at 3am the previous night. Customers complain about everything because TGI recipes suck. On an evening shift, you'll get off no earlier than 1am on a quiet night."
Former Employee - Bartender says"Revolving door of hiring andquitting"
Current Employee - Bartender says"Everything. This is a bad place to work at"
Former Employee - Restaurant Manager says"no structure and lack of organization"
Bar Manager (Former Employee) says"Work home balance was not good at all. Business needs dictated calling in staff at a moments notice and Management hardly ever had consecutive days off. Cons: My TGI location was connected to a hotel downtown. No work home balance"
Server (Former Employee) says"This company is ok to work for I guess. They are usually extremely understaffed and they put a lot of pressure on the servers and bartenders to do the job of everyone else."
Server (Former Employee) says"RUN as fast as you can this work place isn’t the best management has no control over anything and are rude won’t let you move up in the company if you ask. Hours suck and poorly staffed Cons: Everything"
Management/Lead Bartender (Former Employee) says"I was a bartender and there was just a ton of drama with working at Fridays. You have potential to make money there though don't get me wrong. Its just super dramatized with every staff. Cons: drama, no benefits"
Kitchen Manager (Former Employee) says"This company has no idea what it's doing from one day to the next. Every day brings a new email chain explaining a completely new and oftentimes conflicting set of expectations from the previous day. They reward corporate jargon and passing the buck over hard work and integrity 100% of the time."
Dishwasher/Busser (Current Employee) says"They work you like an animal & barley pay you tolerate the treatment but the Pandemic allow to get away with it because the lack of options & opportunities Cons: Barley decent hours, No benefits or Bonus"
Kitchen Supervisor (Former Employee) says"Management was more concerned with chasing tail. If they wanted something they gave you hours and the best sections. If you were a guy, good luck. As for the kitchen, many were lucky to get 20 hours a week as a 15+year full time employee. Glad I got out when I did. Cons: Management, Benefits, Pay, Job Security"
General Manager (Former Employee) says"Over all I would never think about it. Very poor snd in professional very poor company to work with Managment team and all around very discrimination on the company"
Server and Hostess (Current Employee) says"too much drama, not enough money in tips for hours worked. stressful, some customers were nice. not organized some people got away with doing little to no work. Cons: everything else"
host/runner/TO-GO/server (Current Employee) says"Really good place to work to start as a server or host. But not to stay long. I had a ok experience with south gate fridays. Managment is horrible but some of them were good. Alot of favoritism. Company could care less about their employees. They only care if the restaurant is making enough to stay up in business. Alot of work for little money. Managment doesnt have your back even when a customer is being unreasonable. Cons: Everything"
Server (Former Employee) says"Managers cared more about giving away free stuff to guests that were clearly looking only for freebies. Guests did nothing but complain and tip poorly just to get free stuff."
Lead server, cocktail server, supervisor (Former Employee) says"Worked at a fridays and the managers were the laziest people ever. Not to mention the teenagers I worked with never doing anything. Worst place I’ve ever worked. Cons: Everything"
Key Manager and Bartender (Former Employee) says"Horrible staff. Work environment was chaos. Management was not on the same page. Roach and mouse infestation. Severe turnover rate. Employees were rude to guests and fist fought on the floor in front of guests. Cons: The whole place"
Waitress (Former Employee) says"Awful company to work for. Managers are nasty and a lot of bullying takes place. Things are very unprofessional and you get sworn at by management if mistakes are made."
Server, customer service and prep cook (Former Employee) says"Servers of phones instead of taking care of guests ridiculous awards given to sexy young girls in order for favors to management hands down the worst job as a server I ever had in my 10 years Cons: 1/2 off food"
Line Chef (Current Employee) says"Fridays specialise in giving you as little hours as possible at minimum wage. They have always told us we are part of the family but do everything to make you leave that family. Cons: Late hours. No overtime. Favourites amongst staff. Managers sleeping with staff"
Grill Cook (Former Employee) says"you will stand at the grill for hours and no break. No padding or slip mats. In a kitchen that is 4x12 with five other stations. btw; you have to slide by all of them to get to the cheese melter; salamander/ broiler, on every burger. Cons: Work work work"
Line chef, pot washer, maintenance. (Former Employee) says"I worked for a year as a line chef, started as a dish washer, and the place was just dreadfull, management didn't care and worked specific people to the bone, I was doing 60 hour weeks and when I tried to get my hours reduced they straight up refused, they pay what they want, my younger and less experienced co worker was paid about a pound more than me ph, front of house have an easy time however, they prefer them under age partly because my line managers were pervs but also they can pay them less, they normally only work 8 hour weeks but make ridiculous tips and never stop complaining, seriously screw tgi's. Cons: management suck"
Waiter - Part Time (Former Employee) says"1. Free food on shift if you worked over 12 hours Cons: 12 hours or 10 hours"
Line chef (Current Employee) says"Terrible company to work for clock in for shifts but get paid for less hours but no one takes responsibility. 6 restaurant managers in 6 years. progression only if someone already works in store and promotes you. Senior managers don’t have the skills to do their jobs and spend their time in the office or outside on a cig break. Lots of discrimination to non English staff. Want so much from you but give little back Cons: Poor unsupportive management, poor pay, poor kitchen cleanliness, serves rotten veg"
Illy says"Waiter argues back with and gets attitude, still had beef on my requested veggie burger…super slow service, deteriorating architecture, frozen food heated and placed in front of me for super overpriced items "
Ms Butler says"Had me on hold for 10 minutes to place a order. Then when I get there to pick up my food, I asked the lady y’all are busy tonight & she said no. I said why I was on hold for 10 minutes trying to place a order. I only have 30 minutes for my lunch break & my food was cook to hard. I didn’t enjoy it. I had to throw it away. This is sad."
Tracy says"Sunday, I picked up a To Go order. My order consisted of their new cheesesteak rolls minus the cheesesteak. Just some gooey cheese inside. If you want a cheesesteak roll go to Firebirds. I also ordered the Cajun Shrimp & Chicken Pasta. I took one bite. It tasted like vomit! I took it back and got my money back. I strongly feel if I had eaten the pasta I would’ve ended up in the hospital with food poisoning. I was suspicious of why they gave me enough to feed 3 people and I realized it was probably leftovers from days ago. There was NOTHING fresh about it. This is one of the nastiest frozen food tasting restaurants I’ve ever eaten and I will NEVER eat there again!"
Sharne Talbot says"I tried to get a table for me and my partner and my five children today I got told no way because there’s too many of us wouldn’t even consider giving me two tables as the table is booked was for six of us plus a highchair but they said due to coronavirus they could let us add as there’s too many I just feel like I’ve been penalised for having five children had to see my children so upset by this has really annoyed me TGi Friday you’ve just lost a very good customers maybe the customer service could just be that little bit better in this crisis Rather than making it uncomfortable outing I was made to feel like a bad person because me and my partner and our five children wanted to go for food"
bill piper says"I bought 2 stale bags of cheddar and bacon potato skins. I looked at the best used day date and it said DEC 1820. Wow. They need to get alot better at quality control. Wish I could post a pic of this. Be sure to read before you by anything. I just wasted my time and money on stale cardboard chips. Thanks T.g.i"
Grant says"We dined as a family of 4 last night and we (especially I) were absolutely devastated by the service and more importantly our mains. Drinks were dumped on the corner of the table twice with no help getting them to the correct seat, same with the food and at one point I was asked to pass the plates over the table. My main came after everyone else was half way through there meal, and this was only because I asked where it was. Then when it came it was cold and I refused to eat it. I left the restaurant devastated, embarrassed and more importantly- hungry! What a shame on your team, the restaurant was probably 25% full there was no excuse for this. With kind regards, Grant Harrison"
Lee wathan says"went to TGI cribbs causeway we were meet by the door and taken to our table that was all good. Then over comes the person who supposedly would be looking after us taken our orders 45 minutes later food turns up cold found it very hard to get drink refills place wasn't even busy to say they were rushed off there feet,we had booked to go here again on the 02/08/20 but have now cancelled this as the TGI @ CRIBBS have a terrible customer care policy and would rather laugh among themselves instead of providing a good customer service"
A Brown says"Love TGI but what I dont agree with is their take aways being the same price as sitting. Other restaurants who do take away are cheaper. Especially at this time when you cant sit in anyway. Rip off"
????? ?????? ?? ???? ??? says"@FranksRedHot @TGIFridays Wow! Will do. My family loves your sauce and TGI Fridays so that's awesome! Thankyou! ?"
JoelOsteinorITssFree says"The magic man magic Mike skits gotta go this dad chose to go to tgi Fridays in southern California first time only… https://t.co/qhdfr8urUD"
Jon Loughrey says"@pgofton TGI fridays."
In The News
Mergers & Acquisitions reports"5 derailed deals: HP, TGI Fridays among those losing buyers during coronavirus crisis"
Lexology reports"Plaintiff Potato Gun Misfires in Attack on TGI Fridays, Utz"
Yahoo News reports"California couple tricks robber at TGI Friday's"
INSIDER reports"I ranked every single appetizer at TGI Fridays, and the expensive ones were some of the worst - Insider"