TCF Bank Sucks Customer Reviews and Feedback
TCF Bank is the wholly owned banking subsidiary of TCF Financial Corporation, a bank holding company headquartered in Detroit, Michigan. As of August 10, 2020, TCF Bank had approximately 475 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Ohio, and South Dakota.
Client Christopher Snyder says, "Ever since TCF Bank bought chemical bank it has been a complete nightmare. Chemical Bank would answer your call. At TCF Bank if you need to call into customer service on a random Wednesday afternoon, you will sit on the phone for 45 minutes and then the call will just hang up on you. You have to go to an actual bank to get any help. I paid off my home equity loan with them 2 weeks ago. They're still charging interest, and yet to receive my payment even though my primary mortgage company already received the money a week and a half ago. TCF Bank does NOT have their act together. Take your money elsewhere!"
Jamie Lewis says"Their online banking is a joke and their customer service line doesn't work. I tried for three days to get through. When I did get through they claimed it was going to be an hour and then two hours because their system was down. Insane."
R Milli says"I got a HELOC but can't see online the available funds??! As if that's not bad enough, I call in to check but I can't get authorized without the full account number? Wow. Come on... so ridiculous"
Bill says"Horrible customer service. Rude bank tellers. Terrible company policies. Their website stinks. I'm fed up with this place and you should be too."
Stephanie Bell says"TCF Bank has the worst customer service that I have ever experienced. I deposited a payroll check on Friday 10/13/17. Today is now Wednesday 10/18/17 and my money is still not made available to me! My truck broke down and I have not been able to get it fixed due to this bank holding my money. I talked to a "lead" this morning about releasing my find and was told "we didn't do anything to you, we didn't lie to you!" This is the response I received as a customer of theirs on and off for 15 years. I'm closing my account and will make sure every person I know, knows that TCF bank are horrible people and DO NOT TRUST THEM!!!!!"