Swatch group Sucks Customer Reviews and Feedback

From Everything.Sucks

The Swatch Group Ltd is a Swiss manufacturer of watches and jewellery. The company was founded in 1983 by Nicolas Hayek from the merger of Allgemeine Gesellschaft der Schweizerischen Uhrenindustrie (ASUAG) and Société Suisse pour l'Industrie Horlogère (SSIH), in order to cope with the quartz crisis and save the Swiss watchmaking industry.The Swatch Group employs about 36,000 people in 50 countries

An angry customer shared his experience, "My brand new Omega watch stopped working. I called the Swatch Group US customer service and was told the battery replacement cost about $60. The SGUS received my watch on 9/5/2019, later sent me an email that ”the battery has leaked and caused damage to the movement”. The total cost was $575. Based on the movement damage, I approved the service on 9/16. On 10/ 21, I logged in their website and was surprised that three parts were listed and the cost became $1,144. I immediately called them I had to reject the service and asked to return my watch. She said they could remove the three parts from the list, keep the cost of $575 and let my watch work well. In November, they listed the other two parts without informing me. On 12/4, I called them. Jena, the representative, said they couldn’t stop service and it would finish on 12/20 because of waiting parts. If I reject service, I should pay a partial service fee, but I couldn’t get any warranty and my watch couldn’t work. I rejected it and asked her how much I should pay. But no one told me that until I received the invoice. They charged me $575, not partially. I dispute the service and bill according to the following: 1. They don’t replace the movement for my watch. Because they removed the two exactly same movements and the quartz from the list after my calling. 2. They don’t replace the other two parts. They removed them from the list after my calling. 3. My brand new watch is working. But their invoice marks ”the battery has leaked and caused damage to the movement”. 4. If the maintenance fee includes the movement replacement, why they listed those parts separately and would charge me two times? I think what they did was only replacing the battery. What I should pay the Swatch Group US is the cost of battery replacement and shipment, about $95.00.


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Former Employee - Retail says

"There was a big change in senior management, from bad to worst. Never care about middle management and non-management staff. No vision and planning on business goals. Keep laying off employees making everyone panic and negative in the workplace"

Former Employee - Customer Service Advisor says

"Negative work place, stressful, micromanagement"

Current Employee - Watchmaker says

"All employees except the boss freeze for 5 years."

Current Employee - Store Manager says

"Corporate is lousy. Communication is terrible. Don’t pay their employees enough."

Former Employee - Post Room Administrator says

"The long term employees are not very welcoming. The big cheese runs two departments and that's the good part. Unfortunately, they are situated in another room so they doesn’t get to see what goes on in the post room. The smaller cheese is problematic, you're made to work under unnecessary pressure and the way they talk about other team members is unethical. All the other departments leave on time apart from the post room. You are made to feel like you have to stay until everything is complete, and this means working over and not getting paid for any extra time. Sometimes the big cheese would come in offering help but the smaller cheese always made out we were coping, then left struggling at the end and going home late. The post room staff are only allowed a strict 30 mins lunch break while the rest of the company had an hour. One long-haul employee dominates the atmosphere. They can make things uncomfortable and they get away with swearing at you and treating you like a child. The job itself is okay. It's the pace you're expected to work at and the amount of watches you need to process without making mistakes is ridiculous. That and the distressing working environment makes it an unpleasant place to work."

Former Employee - Sales Associate says

"So many cons that you would think it's Rikers Island."

Former Employee - Sales Lead says

"Very poor management. Will let go of their top performing employees for no reason."

Former Employee - Marketing/Sales Management says

"Swatch is a poorly organized company. The quality of management is unbelievably bad. The people in charge of promotional events finished strong as the biggest joke in the Swatch organization. I would never return to Swatch. Pay and benefits are are rock bottom."

Former Employee - Anonymous Employee says

"If you are someone who is motivated and want to move forward with your career this is not the place for you. If you do any additional hours you will not be paid for them and it will be very hard to take them back if you are lucky You will be severily underpaid and management know it and will tell you that you are but there's nothing they can do about it. The building is in the middle of nowhere only accessible by dlr so if it is not running good luck trying to explain you can't make it into the office. If you are use to benefits forget about them because the only thing available to you is a free eye test. You may come in with a certain title but your likely daily tasks will be nothing to do with what your job title states you are likely to be doing admin intern like roles. If you like an employer who invest in there employees please look elsewhere as you will not find that here."

Current Employee - Finance says

"Old school upper management leadership style in Miami. Miami Leadership highly centralized and impermeable to employee feedback. Frustrated and discouraged employees"

Horlogere Qualifié en complications (Former Employee) says

"Nous sommes un numéro, l’esprit humain n’existe pas.AucunPas de respect"

Watch specialist and customer consultant (Former Employee) says

"Do not apply for the job here.They made it seem as though the job is priceless. The manager verbally abuses employees. No support whatsoever. And upper management did not help and siding with managersVacations paidNo sick paid."

Manager (Former Employee) says

"Not an enjoyable place to work. They do not give you anything to succeed plus very boring overall. Not a place I recommend to work at. No customers interested in watches anyway."

comunicazione (Former Employee) says

"non lo consiglierei a nessuno. La famiglia Hayek non permette di lavorare e disturgge le marche. E' tutto politico"

Key Holder (Former Employee) says

"I worked as a key holder. The culture is catty and everyone has their own little group despite a small team. Managers didn't provide any feedback and lack lunchbad management"

Account Manager (Current Employee) says

"This company is the poster of mismanagement. People gets promoted there because of " who they know", rather than the quality of work the employee has proven in producing. HR Dept is just a FACADE. A self grandiose manager that should be in Hollywood because she is as fake as they come. Do yourself a favor and specially do it for the well being of your mental health. This place is a black hole, you will get lostNoneRead Post"

Supervisor (Current Employee) says

"Managers imply to workers to rely their responsibilities to others, new hires does not have expeeience but there are managers friends who get higher salaries than the others who hace to teach and train others; HR department does not help employees to achieve their goals.Benefits as 401K, health insurance, vacationsPour management, derty and hot work enviroment, lacking of opportunities."

sales (Former Employee) says

"Very lazy & rude management ! All they do is gossip, talk on they phones and be lazy all shift They expect too much while theyre not doing nothing to motivate anyoneNoneAll"

Key Holder (Former Employee) says

"-co-workers were lazy-management is terrible-typical day is standing waiting for customers to come in the store"

Verkäuferin (Former Employee) says

"Lavorare per questo marchio in questo shop ti impone di rinunciare ai tuoi valori morali. Cercano automi che possono dire sempre e solo di sì con manager con chiaro problemi di gestione del personale e che per di più non ha mai svolto test per management.Purtroppo la struttura interna non è professionale ,in questo shop la vita diventa difficile e problematica,un team pieno di tensione portato quasi ad accusarsi l’un l’altro per non perdere il lavoro.Aber la cosa più agghiacciante è che purtroppo qualcuno permette che questo accada. Non esiste professionalità"

Venditore (Former Employee) says

"Ambiente molto difficile dove riuscire a fare carriera è quasi impossibile . Ragazzi molto competitivi per riuscire a garantirsi una sicurezza lavorativa, precarietà nella struttura interna dove il ricambio del personale è sempre in agguato perdendo di vista umanità e talento di validi collaboratori Poca libertà d’espressione e di azione dovuta a un manager che abusa del ruolo Scaricando doveri responsabilità e mansioni al resto dei collaboratori. Sconsiglia"

Sales Ambassador (Former Employee) says

"Not team focused, poor management, poor interest on personal development and professional growth. Attitude at the work place unbearable, poor stock control and lack of resilience from managers and brand directors.Good teamHours, manager, pressure, despotism"

Sales Associate (Former Employee) says

"You can do better. I worked there for close to 5 years and it didn't amount to anything. While a lot of the people I have worked with turned out to be great the overall job experience was horrible. Year after year management became considerably worse with the pinnacle of horrible management stepping in this last year. The only way you can grow with this company is to sell yourself out. They dangle promotions over peoples heads like carrots. It's terrible. Please keep in mind that I am speaking specifically about the Times Sq. location.Worked with great associatesPretty much everything else."

Watch Technician (Former Employee) says

"2 years of harassment by u happy coworkers who have been written up many times , and a person like me happy to go to work share my evenings with coworkers never once written up in 2 years and complained to management about being harassed until they shut me up and shut me out .."

Operaia (Former Employee) says

"Ambiente stressante, fanno mobbing. Obbligo carpooling."

Key Holder Manager (Former Employee) says

"I guess gossiping is part of the training at Swatch cause most of what was told to me during my time there had to do with how bad other team members were. Got yelled at for having my phone out in front of a customer who was being helped by someone else, but yet it was ok for others to do it, even the store manager who did so multiple times. And that was just within the first couple days of me working there. This place will make you feel like you’re back in high school or junior high."

Store Manager (Current Employee) says

"Company is suffering, due to the volatility of retail and specifically, more and more consumers switching to smartwatches (apple watch). There is no accountability or owness that is taken from corporate, Switzerland, and incompetent head of retail. Blame is placed on the teams. It's torture to hear this everyday and every impromptu conference call. We're thinking short term and swatch will be its own demise within the next 2-3 years, and no one to blame but the "executives" who didn't continue to push for innovation, invest towards stronger marketing, and overall outdated store layouts. Continue to place blame Swatch. If you believe you will fire or push strong employees out of the company because they're the reason, and you'll get stronger're misguided.discountblithely unaware and delusional Head of retail and Brand Manager"

addetta alle pulizie (Former Employee) says

"Scarsa attenzione alla persona, o meglio, se non rientri nelle grazie di un superiore, non fai carriera, le tue idee non vengono nemmeno tenute in considerazione, in particolar modo quelle proposte di migliorare per tutti l ambiente di lavoro, è cosa impossibile. Ogni proposta innocativa è come una sfida continua a dimostrare che sei meglio degli altri. L espressione della propria individualità, non è per tutti, anzi se non ti adegui al sistema, sei costantemente stallkerizzato in tutti i modi; l essere bravo sul lavoro non è sinonimo di rispetto e giusta considerazione.PagaIpocrisia."

operaio specializzato (Former Employee) says

"Non puoi alzarti per andare in bagno se non hai il permesso del capo linea, devi alzare la mano e chiedere... se parcheggi sulle linee bianche(parcheggio aziendale) ti fanno 40 chf di multa, ed è obbligatorio il carpooling altrimenti non entri nel parcheggio aziendale ed è assenza ingiustificata, un pessimo ambiente...auguri a chi si ritrova lì a lavoraresalariotutto"

Head of Construction (Former Employee) says

"Demanding and challenging environment promoting the best performance and insisting on results. Management insists on nothing but the best performance.Only highest quality employees make the gradecomplex process"

Peter Pulfer says

"Swatchgroup south africa is very disappointing. I am waiting now 2 month for my watch(change batterie+waterproof). After endless mails and calls with unqualified staff. Hope fully it will be delivered today. Delivery suppose to be on friday18. Oct. Today is Monday 21.oct.,afther running behind Swatchgroup, eventually find out, delivery is 22.or23.oct.what a joke. Never send your watch to swatchgroup???"

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