Skytouch Sucks Customer Reviews and Feedback

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SkyTouch Technology is the world’s largest cloud-based hotel operating system.

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Former Employee - Software Developer says

"I worked at SkyTouch Technology full-time for more than a year Cons: Development code is out of date and needs to be updated! Not fully upgraded to AWS Low paying for developers"

Manager says

"I have been working at SkyTouch Technology for less than a year Cons: Inexperienced leadership Abusive treatment of employees Lies are encouraged and permitted by leadership Talk out of both sides of their mouths Inability to execute"

Former Employee - Management says

"I worked at SkyTouch Technology full-time for more than a year Cons: I had high hopes for this company and this job. So disappointed in the lack of leadership in this entire organization. Does management know the product? Most of them, yes. Does management know how to be in management? Absolutely not!!! Soft skills and leadership skills are severely lacking!! There is no positive feedback. Feedback and direction is all NEGATIVE and it is slammed in your face every time you turn around. Even when you do something right, it is not acknowledged. Management does not give good direction. Even when they do give direction, they forget what was said or change their minds and then they don't tell anyone....so you get in trouble, again, for doing something wrong. Even if you have more than one person in a meeting taking notes and you bring this to managements attention, management will deny it, say you ALL misunderstood, you ALL got it wrong, and you are ALL in trouble once again. You can't go to your bosses boss if you have issues, because they are all very good friends. You will be the one to get in trouble and then your boss and your bosses boss will make your life miserable because you spoke up and tried to fix an issue that is creating problems. While new blood is coming in, it's not enough. This company came from Choice hotels. Everyone that started at SkyTouch came from Choice. It's like a junior high click. It's literally like the movie "Mean Girls". If did not work at Choice, you will be an outcast. Many of these employees have been with Choice for many, many years. They expect the new blood to be 'up to speed' in a very, very, very short period of time learning BOTH Choice and SkyTouch, same level as the employees that have already been there doing this for years. It is very hard to ask for support or help. No one answers email, Lync, or their phones. You sit there waiting to find out how to do something, you are told to ask questions, but when no one is available to help you....you get in trouble for not getting anything done. Micro managing is the worst I have ever seen. You can't management your team without getting approval for every little thing. I thought a manager had authority to make decisions for their team? Not here. Lower level managers are micro managed to death. Terrible silo effects in management. Rather than upper management taking responsibility, they will throw lower management under the bus for EVERYTHING!! Lower management works their bums off and they get no credit and no respect."

Former Employee - Project Administrator says

"I worked at SkyTouch Technology full-time for more than 3 years Cons: Skytouch has suffered a major brain drain in the last six months. All the key developers have left and been replaced by recent college grads. The whole company feels like a ship without a captain and the crew on the edge of a mutiny. The company suffers from three major flaws. The first flaw is that they are trying to sell a product to Choice Hotel’s competitors and the other hotel companies are too savy to buy their flagship software from a competitor and therefore become dependent. The second major problem is that the new CEO seems to not be technical in the least, just a car salesman by nature, and has delegated all technical decisions to a team of architects that take a very academic rather than a practical approach to software development. This results in ridiculously aggressive company technology decisions that fall completely flat and then result in tons of finger pointing. I have seen 20 employees either made so unhappy they left or walked out of the building in the last 6 months. The third major problem is that the marketing department has changed complete direction nearly 3 times in the last year. Almost the whole department was let go “reorged” about 6 months ago, after being told to focus on big companies only and falling short. Then some new people were brought in and told to focus on small customers. Now they are focusing on big customers again. Make up your mind already. Now wrap up all this horrible decision making with a management that is not “nice”. In fact I’d say they are a bunch of bullies and you have a pretty good idea of what working there is like."

Current Employee - Mid Level Software Developer says

"I have been working at SkyTouch Technology full-time for more than a year Cons: No real effort is made to properly size projects at the macro or the micro level. The business and the development departments are constantly pointing the finger at each other for anything that goes wrong. Yet, neither department wants to concede any control to the other. Lay offs and firings seem to happen almost monthly if not more often, because the contractors and employees seem to be scapegoated for problems on a larger scale. 3 types of outsourcing have been tried in the last 2 years alone leaving the employees thinking that the only plan this company has is constant random change. New CEO seems completely oblivious to the real issues and appears to be completely unaware or does not even care about the chaos that is going on underneath him. Upper management is focused on sales while the development department is suffering from unusually high turn over. New technology is being fast tracked into the existing company products without being properly cost benefit analyzed or prototyped. All decisions both technological and organizational are being made with a very top down approach and any kind of descent is forcefully discouraged."

Former Employee - Software Engineer says

"I worked at SkyTouch Technology full-time for more than 5 years Cons: Close to 80% turnover in the last year. Authoritarian style management. Sweat shop like work expectations. Terrible project and resource planning. The sophistication of the current management style seems to be "Get Err Done" and "You're my friend or your my enemy." Horribly overpriced bare bones health insurance."

Current Employee - Product Development says

"I have been working at SkyTouch Technology full-time for more than 3 years Cons: Work/life balance Lack of accountability QA Those who work the hardest are rewarded the least If you kiss up to your boss or their boss you're guaranteed a promotion over those who deserve it Turnover rate here is ridiculous and it doesn't help that onboarding for new employees is ridiculous Senior management shoves product requests down their directs who funnel it downwards until everyone is working at night"

Former Employee - Software Engineer says

"I worked at SkyTouch Technology full-time for more than a year Cons: Needs decisions driven by engineering needs, but during my experience, sales was driving everything. Essentially a typical problem of sales/management team trying to constantly add new features, while ignoring the need for major code upgrades that could make adding new features at least 5X faster. Had some very-skilled staff-level engineers, but most saw the writing on the wall and left after engineering team was cut in half in Dec 2016. Parent company Choice Hotels is a franchised chain, doesn't understand the need to hire and retain good engineers and happy to downsize engineering (or trade US engineers for Indian contractors) if bottom-line requires it, with the theory being that any new engineer they get off the street is just as good as ones with months or years of experience with their custom software. Very poor management decisions. Despite repeated suggestions otherwise, sought to write hundreds of Selenium UI tests BEFORE rewriting user-interface (to get off of custom JS + old versions of Struts). Very stuck in old paradigm of complex & hard-to-change SQL Stored Procedures performing business logic. Software engineers working there had better like SQL, this is unlikely to change and the company is good at scaring away dedicated DBAs. Promotions seemed to favor age over experience. Fought for years to get minor position promotion without luck, while another older engineer was given same promotion in less than 12 months."

Former Employee - Anonymous Employee says

"I worked at SkyTouch Technology full-time Cons: very political culture no collaboration managers sit and gossip about employees instead of helping them improve the only way to earn a promotion is if you are a "yes' man to the manager"

Current Employee - Anonymous Employee says

"I have been working at SkyTouch Technology full-time Cons: Recent change of strategy forced job eliminations forced the departure of some very good people and we kept some poor performers. Those of us who are left - are demoralized and dejected"

Ex-employee (Former Employee) says

"This was a wonderful place to work until Choice fired 30/40 people several weeks prior to the holidays December 2016! Cons: Choice took this entity back in-house."

Sales Associate (Former Employee) says

"Company has no idea what they are doing. Management is a disaster. Company provides no credit where credit is due. Credit always goes to upper management"

Project Manager (Former Employee) says

"There is a huge difference between the personal skills of team members and managers. There are many team members who are knowledgeable and collaborative, but the same cannot be said for everyone - and it cannot be said for management. Managers have been beaten down by the demanding, chaotic relationship with their main client - the team at Choice Hotels. ST managers have been unable to tame the Choice tigers and instead just turn around and pass on the bad information, unreasonable demands, and last minute requests onto their team members. In addition, many of the managers came up through the ranks when the ST team was spun-off from Choice, and they remain loyal to their friends only. Favoritism runs rampant. Cons: Immature managers, unreasonable client (Choice)"

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