Sky HD Sucks Customer Reviews and Feedback

From Everything.Sucks

Sky+ HD was the brand name of the HDTV service launched by Sky plc on 22 May 2006 in the United Kingdom and Ireland to enable high definition channels on Sky to be viewed. For the first 2 years after launch, the service was branded Sky HD. The service requires the user to have a Sky+ HD Digibox and an HD ready TV. A subscription to the original HD pack carries an extra fee of £10.25 (€17.00 in Ireland) a month in addition to the standard Sky subscription, allowing customers to view HD channels corresponding to the channel packs subscribed to. Additional Pay-Per-View events on Sky Box Office HD are not available to customers unless they subscribe to the Sky HD pack.

A customer shares his awful experience on reviews.io, "Awful customer service at SKY and even worse broadband and tv. The tv keeps crashing, just freezes. Have raised this 3 times with sky but nothing. Unfortunately, I’m tied in a contract as soon as it ends I will never come back to sky again. They just don’t care about the customer anymore."

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Member Service Representative (Former Employee) says

"This job seemed like the ideal position however once you get into this position you soon realize that you’re just a number. You then get thrown onto the phones with out much training because most of your time in training you’re just reading nothing hands-on or you’re dealing with tech issues. Once on phones and taking calls if you are not liked by your quality analyst, Cons: Horrible training"

Data Entry Operator (Former Employee) says

"Can't keep anyone, if you're not meeting productivity they fire you. Someone who was with the company 13 years was let go after ask that time. That's crazy, they don't care"

Patient Representative (Former Employee) says

"The job itself is very rewarding. Management is lazy and uncaring. As an employee, you are under appreciated, overworked and blamed for things that management refuses to take responsibility for. Management has the favorite employees and will not listen to employees who are actually serving the patients. Cons: Pay, management, diversity, teamwork is non existent"

Claims Examiner (Former Employee) says

"This company pays by Matrix pay which is production based. They do tell you that upon hiring you but are not totally clear with the amount you will be paid per claim that you process nor the amount of claims that you will need to process to make a decent wage or how fast you will need to process them. If you want something where you’re just speedily clicking through claims day in and day out... go for it. Don’t expect to make that $12-$16 per hr that they tell you about in the job posting when you come out of training though. It’s pay per claim and you may not make that for a while, if at all. Cons: Pay system"

Customer Service (Former Employee) says

"They lie. They say you will get $1.00 for perfect attendance, but they do not pay it. They say you get $1.00 an hour for moving up to CSR2, but you don't get it. They expect the quality you give to be a 100%, but they pay nothing more than $13.00 an hour. They are making so much money off of us. They have no scruples. Cons: they hire you"

Claims Processor (Current Employee) says

"This place is a joke. They advertise matrix pay(pay per claim worked) with some products paying as low as 10 cents per. They told me in the interview that I would never make less than my hourly pay (11$), but once hired they revealed the truth is that you could make as low as minimum wage. There is no work home balance. They often expect up to 15 hours per week overtime. If they decide that you are processing too fast, your matrix will be cut, so 10 cents becomes 8 cents. Cons: Pay, management, everything except the one pro reqlly."

Appointment Setter (Former Employee) says

"Horrible place..it was infested with covid and they keep hiring ppl on. Dont work here run. Management is horrible. They constantly threaten to fire you. Half the building was shut down due to covid..they got a bug infestation..its a horrible place to work dont do this mind numbing work its not worth it Cons: Everything"

call centre staff (Former Employee) says

"Worst just I have ever had Cons: Long hours"

Customer Service Representative (Former Employee) says

"It’s a third party call center. Management doesn’t care, they treat you poorly and it is not worth minimum wage to answer the phone. Worked there for Kaiser Permanente and it was horrible. Not the customers, but the 4 week training did not prepare you to use any of their systems (which makes DOS look up to date) You were told if you did well in training, you’d get your pick of shifts, not true. Cons: No pto, no compensation, poor management"

Account Representative (Former Employee) says

"If you have no hope for monetary advancement love forever changing expectations with little to no benefits this is the place for you. However if you are female, have any self respect, or a decent sense of right and wrong stay far far away. Worst management experience ever."

Claims Examiner (Former Employee) says

"I worked for Firstsource for 6 months, while in training I was promised $15.50 an hour. After training I received 53 cents per claim, I worked 120 hours and received a $800.00 check. If you want to be overworked and underpaid Firstsource is the job for you. If you like nasty supervisors that lie and fire you because of the color of your skin, this job is for you. Cons: Overworked Underpaid"

Team Leader (Former Employee) says

"It's only good for manager and above, they don't count others as employees. Others are just revenue earning machines. No stress buster activities carried out of late only work with unnecessary pressure. Cons: No humanity, doesn't care about their employees, there is a huge list...."

Inbound Customer Service Advisor (Former Employee) says

"All in all, this was a horrible place to work."

Customer Service Advisor (Former Employee) says

"This life was a absolute nightmare to work. First of all the senior manager spoke bad about me to her daughter as she told me and I have the messages lol, everyone loves gossip and it’s so unprofessional it’s a joke. The hours are ridiculous the pay is even worse for what you’re expected to do. Half of my team dropped out within the first 2 months that’s how unbearable it is. I then got sick with my mental health which no one cared about, no one ever checked on you or asked how you were, you’re just a number at firstsource and treated so badly, if you don’t have mental health problems when you start you will when you finish. AVOID Cons: Everything"

Claims Examiner (Current Employee) says

"Horrible, supervisors don’t care about you and they always turn everything around on you. They’ll never take fault for anything, even system issues and it will come out of your paycheck and you can forget of any bonuses or compensation of any kind. Our Christmas bonus in 2019 was a bag of 3 mini candy bars. Just save yourself the anxiety and stress and find somewhere else Cons: Everything"

Customer Service Representative (Former Employee) says

"This is by far one of the worse companies I’ve ever worked for! Not only do they NOT support you but consistency doesn’t exist in Firstsource. They do things that are illegal when it comes to your pay. They bully people who they don’t like and favor the ones who they love. I won’t ever come back to work for a company so corrupt!"

Advisor (Current Employee) says

"You always need to make sure you hit a certain target for the managers to get good wage/boosters of pay."

Customer Service Representative (Former Employee) says

"I have worked in many call centers but this was the worst. The training was mostly Kahoot games. They do not have the ability to let you sit next to other reps and listen to the call. They let you sit next to the reps, a few times, and listen them take the call but you cannot hear the questions or issues asked by the customers. The systems you use while taking calls are numerous and they do not have them set up for you to train on until about 2 weeks before you hit the floor and take calls alone right away. Trainers are the worst I've ever had. Any questions you ask after training are responded to by "Do you have your notes from training?". I found it interesting that they don't give handouts, in training, instead YOU are to take notes on the training. So anything that you didn't get, or wrote down wrong, is not corrected and you then get in trouble for not having the correct info. They do not give any extra training, even if requested, but they have over the top criteria that needs to be met in order for you to get the wage they advertise. If you do not meet all these criteria or if you are late, call out or are sick you get about $2-$3 less than everyone else."

Outbound Sales Advisor (Former Employee) says

"So if you like being bullied and lied to then this is the job for you! They will move you from campaign to campaign with no choice of staying on what you actually applied for. Cons: everything"

Call Centre Agent (Former Employee) says

"Working here is possibly one of the worst things you can do. If you have a family, you'll never see them and if you have issues with mental health the staff will pretend to care and penalise you for time off due to mental health. HR do not get back to any emails or phonecalls. None of the management show up half of the time and there is absolutely no social distancing. Cons: everything."

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