Sirenis Sucks Customer Reviews and Feedback
Grand Sirenis Riviera Maya Resort & Spa is a 5-star hotel complex made up of two hotels, Grand Sirenis Mayan Beach Hotel & Spa and Grand Sirenis Riviera Maya Hotel & Spa. Located in the Riviera Maya just one hour south of the Cancun airport and 20 miles from Playa del Carmen. Its architecture inspired by the Mayan culture offers a large-scale setting perfectly blended with nature and the open landscape. The expansive resort sits on a stretch of unspoiled beach for two miles along the shoreline and is home to an authentic and perfectly preserved Mayan ruin along a heart-shaped cove; one of the most beautiful areas for snorkeling lovers.
"We are at this hotel right now and it has been a nightmare. A bunch of items in the room is not working. I called reception and got transferred three times. No one ever came to see what the problems are. We are trying to get boiled water to prepare baby food and sanitize bottles NO ONE WILL HELP US. I tried to make a dinner reservation, they can’t tell me what restaurants are available, I’m not sure why. But there are none available tonight. But their system is down... This is honestly the worst resort experience I’ve ever had. I’m going to talk to our rep and see if they can at the very least help me feed my baby, I guess I don’t need to eat myself. So much for relaxing all-inclusive"