The Charles Schwab Corporation is an American multinational financial services company founded and based in San Francisco, California. Headquartered in the SOMA District, San Francisco, Charles Schwab is the 14th largest banking institution in the United States with over US$3.3 trillion in client assets (as of 2019). It is the third largest asset manager in the world, behind BlackRock and Vanguard. The firm is known for its electronic trading platforms, investor education, and discount brokerage services, particularly reduced and free trading commission charges. Schwab Intelligent Integration is a technology and workflow integration strategy that uses a CRM-centric approach designed to reflect how you work with clients. Intelligent integration means connecting systems in a planned, thoughtful way in order to optimize workflows for advisors.
Recently on Aug 2020 a costumer wrote a review for Consumeaffairs, wrote about how schwab's service has let him down: I am with Schwab 27 long years. Trade every single day. Brought in my whole family. Brought in my team members. And about 28 friends. I was a very happy customer. But recently everything has changed. I would warn any new people to try anywhere else.. You will not be able to reach a person for any help in under 25 minutes. When you send a message you might get a response in 3 days. When an error is made on a trade. They require up to one full week. That is 7 days to review the trade. Obviously at that point the complaint is mute. I lose both ways. When you call. You need your soc sec number and account number. And then they will ask you to recite into the phone 3 different sentences. This is to verify you are you. This will take a while. And will make you sound to people around you like you lost your mind. Do not let this happen to you. They refuse to apologize or fix the error.