Saks Sucks Customer Reviews and Feedback

From Everything.Sucks

Saks Fifth Avenue, originally A. Saks & Co., is an American chain of luxury department stores, with its origins in Andrew Saks' A. Saks & Co. store opened in Washington, D.C.'s F Street shopping district in 1867. Saks' flagship store is located on Fifth Avenue in Midtown Manhattan, New York City. The 1924 New York store on Fifth Avenue lent its street name to the chain which would be known by what was originally the moniker of its flagship store, Saks Fifth Avenue.

Lola from La Mesa, CA shares her experience at Saks Fifth Avenue in a review posted by CONSUMER AFFAIRS: "This was my 1st time ordering online from Saks off Fifth Ave and hopefully the last one. I can’t believe how unprofessional their customer service is!! I ordered 3 items online, one I haven’t receive and the 2nd one was the wrong item not what I ordered. I called customer service the 2nd day I received my order to complain. They told me to rest assured they will fix it ASAP and they will file an investigation. It’s been a month now and every time I call I found out that they either didn’t put the proper documentation or they just forgot to submit the investigation. I’m just so tired of explaining the story of my order every single time I call. My time is more valuable than the order itself. If this was Macy's, Neiman Marcus, or Bloomingdale's this would have been solved from the 1st call. I can only compare Saks 5th Ave customer service to a foreign store in China or India or maybe even worse. I can’t believe this is the customer service of a luxurious store in the USA"


Tell the world why Saks sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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None (Current Employee) says

"No room for advancement although they continuously state there is. Employees sit on managers desks, bring managers food/gifts - and others are told there is no favoritism or comradery. Very sad that no raises for 2 years Cons: Everything"

Designer Specialist (Current Employee) says

"This is the most racist company ever, they are super disrespectful, dishonest, disgusting ! My paychecks were always messed up, never paid the correct commission. They actually pay people $10-$12 an hour and promise you a bunch of commission you’ll never get. They over work you, talk down to you. They don’t care if about anything except money."

Marketing Manager (Former Employee) says

"Extremely toxic work culture where senior leaders are only looking out for themselves in terms of salary and promotion. Pay you really low salary and then expect work out of 2 - 3 roles. Senior leadership is extremely selfish and not empathetic or care about their team members. They just want a promotion and a salary increase. Cons: Extremely low salary for a demanding job, Surprise layoffs of junior staff, Toxic work culture, No growth potential, Constant restructuring"

Assistant Buyer (Former Employee) says

"This company is a horrible place to work. Aside from the fact that you get paid minimum wage, the senior leadership team is completely unjust and does not care for their team members. They won't give you feedback even if you ask for it. The culture is extremely toxic, and the environment is beyond unfriendly. Cons: Everything else is a con, the pay is a con, the people there is a huge con. Especially the beauty team at Saks"

Asset Protection Detective (Former Employee) says

"Asset protection manager can not be trusted. Abuses his power for personal vendettas. Corporate office is just as corrupt and only protects the company interests. Turn around rate is very high. HR is useless and only there to protect company interests. Cons: Under paid for the amount of responsibilities required overall"

Marketing Manager (Former Employee) says

"Very negative, caddy culture that doesn't promote learning and growth for employees. Management is not open to new ideas or changes to make processes more streamlined Cons: negative culture"

Manager/Brand Ambassador (Former Employee) says

"It's really a shame because Saks has such a reputation as a luxury giant. But it's parent HBC ruined it since day 1. I'd never recommend working there Cons: Everything"

Menswear Sales Manager (Former Employee) says

"Toxic environment and very stressful."

Sales Representative (Former Employee) says

"The company no longer cares about their employees. Loyal long time employees as well as new hires are subjected to insane scheduling, where you are expected to be on call 24/ 7 , and given no set hours as of Jan 2020."

Facilities Coordinator (Former Employee) says

"Short-sighted, and not a company that sees an employee as a valuable asset. Management, unfortunately tends to populated by people who have not won their position through innovation, qualification, or skill, but rather through attrition."

vendedora (Former Employee) says

"Pésima empresa para laborar,sin valores,sin seguimiento a desarrollo, preferencias, recursos humanos por parte de la lic.brenda con mentalidad cerrada falta de sensibilidad y cero liderazgo,no les importa la gente ,solo que no los hagas quedar mal y conservar a toda costa su trabajo."

Sales Associate (Current Employee) says

"Even though you work hard ,give more than a 100 percent , have great sales, and provide excellent customer service ;they don’t take care of you . When business gets slow , they cut your hours!!!! Cons: They don’t care about you being able to pay your bills, they don’t give you any hours when business slows down . They only care about themselves !!!!"

Client Advisor (Current Employee) says

"There’s a lot of issues with working for this company. The only perks are employee discounts but otherwise don’t waste ur time. And they always have issues with paying employees on time and in full."

SMT Associate (Former Employee) says

"No one has any idea what is going on the operations side of the business. The people you reach out to at corporate, the vendors and executive management onsite, are so disorganized and incompetent it makes ones work almost impossible. At every turn they are unable to provide you with any sort of answer or direction regarding the constant state of crisis that their lack of business and social acumen have created. Employment with this organization can only be described as an abject waste of time."

Customer Care Associate (Former Employee) says

"They promote on who they know and not on what you know. I was looked over a job promotion with my 3 degrees that was given to a person with a GED outside the company. Very racist company."

Luxury stylist (Former Employee) says

"Avoid at all costs, they are rude racist and not supportive as a company. They let customer do as they please in every sense, and the amount of value placed in employees is little to none"

Sales Consultant (Former Employee) says

"Work on a draw which basically you pay Saks to work there only time you make some real money is around the Holidays.."

Credit Associate (Former Employee) says

"Saks Fifth Avenue is a terrible place to work manager talking behind ur back to get u fired very unprofessional and fired people for no reason they are no good fuxk saks fifth Avenue"

Sales Associate (Current Employee) says

"They have absolutely no clue what they are doing in Canada. The management is horribly trained and senior management never consider good people that already work in the store for advancement, they always bring in new talent who never last longer than a year. The department I was in had 7 managers in 3 years and they never once considered taking anyone from the floor who have been there since the store opened. Cons: Pay"

High End Luxury Sales (Former Employee) says

"Contacting human resources is pointless they do not help workers with disabilities only profile them and weed them out. Bullying and stealing is awarded and honest employees are not. Character and integrity is not what happens in that store."

Former Employee - Style Advisor says

"I worked at Saks Fifth Avenue full-time for less than a year Cons: At this job they were Racist"

Former Employee - Manager says

"I worked at Saks Fifth Avenue full-time Cons: The training program is outdated and ineffective. Business practices are outdated. Company seems challenged ethically with high level leadership asking the teams to ignore tax evasion on high end purchases being purchased in manners to avoid tax. Company will bend over backwards and ignore policies for clients that have high annual spend. Won't do the same for casual customers. This creates a racial disparity as the high end customers are typically older white customers and low end annual spenders are young black clients. Company refuses to acknowledge this and will threaten employment for bringing it up under the guise that you are not being a team player."

Former Employee - Men's Style Advisor says

"I worked at Saks Fifth Avenue full-time for more than 8 years Cons: Horribly Managed - More interested in The Real Estate than the Retail Segment"

Former Employee - Specialist says

"I worked at Saks Fifth Avenue full-time for more than 5 years Cons: Treats employees like disposable robots. No career growth. Preferential treatment with racist upper management."

Former Employee - Merchandise Assistant says

"I worked at Saks Fifth Avenue full-time for more than a year Cons: The boss Megan Ross was extremely abusive to the team. And made me feel sick everyday to my stomach I came in. HR made me feel like I was crazy but I never did anything wrong except I did not look like the other girls. Also I got paid nothing and worked overtime with no compensation."

Former Employee - Sales Associate says

"I worked at Saks Fifth Avenue full-time for less than a year Cons: Everything. they are not a good environment"

Former Employee - Sales Associate says

"I worked at Saks Fifth Avenue full-time for more than 8 years Cons: Terrible management, very dysfunctional, toxic culture"

Current Employee - Sales Associate says

"I have been working at Saks Fifth Avenue full-time for more than 5 years Cons: The worse place to work ppl is mean"

Former Employee - Marketing says

"I worked at Saks Fifth Avenue full-time Cons: Awful company culture, no team spirit"

Former Employee - Sales Associate says

"I worked at Saks Fifth Avenue full-time for less than a year Cons: Not enough money. Seeing people drop money on expensive items while you can barely afford anything period let alone anything in the store."

Niu H says

"Horrible Customer Service Their Call Center agents have no idea what they are doing and are so rude. I had ordered Valentino Sneakers in December and till now I was waiting. Today I realized the order has been canceled without letting me know. First I was on live chat and I was told that I need to call and I have an option to get similar shoes with the same price and 20% on top for the inconvenience. Sounds very generous! Then I called the number. I was back and forth with agents who didn’t know what they were doing. Once with one agent for 45 minutes and the phone got disconnected or the agent hanged up on me since she never called me back, then 52 minutes with another agent. At the end I was told by a rude agent that the order got canceled because they are sold out and I may only get 20% for another shoes. Technically I lost 75% discount and I didn’t shop anywhere else because I was waiting while there was 40% discount on Valentino’s website till last week. Thank you for doing nothing."

Kim Ella says

"I would recommend not shopping at Saks as a Canadian, the run around and treatment as a customer is abhorrent. Placed an online order on December 1st for a pair of new winter boots for my daughter for Christmas. Order was cancelled by email on December 3rd because item wasn't in stock. I contacted customer service by email 3 times over the last month, and money was still not accredited to my account. Finally took the time to call customer service, and oh my god. The agent actually sighed on the phone! Like she couldn't even be bothered with my concerned. Had her headphones so that she kept cutting in and out, and blamed it on the fact I was in Canada? No resolution, and when I asked to speak to someone who could address my situation because we didn't seem to come to a solution, *surprise, there wasn't a supervisor or anyone who could look in to the situation further. (A known tactic that I have experienced before). I informed them that I would escalate the issue to BBB. Called my bank 20 minutes later, and was told that I finally had a release for reversal from their third party distribution Border-Free come through today from December 2020. That was the first and last order from Saks. I can understand that mistakes happen, but I placed an order, it wasn't fulfilled due to the companies online mistake, and then I get treated like an idiot? No thank you. Also, my daughter didn't get the winter boots she wanted for Christmas. *To fellow Canadians*- this company is owned by Hudson Bay, who are notorious for their atrocious customer service. I have since stopped spending my money at any of their affiliates, and have had to file a complaint with the BBB."

yana says

"Worst customer service ever! Will never shop again!"

Shawn says

"I would give 0 stars if I could. Originally, we purchased a pair of luxury shoes for over $1,300 CAD. The original purchase was cancelled without our knowledge, so when we followed up with the order we were told that the order had been cancelled, so we placed a new order. Once we received the product, we realized the size was wrong. So we placed a return. Please, keep in mind that this is a $1,300 luxury shoe item. We were told that the return would take 4-6 weeks. This return was sent on 11/12/2020. I checked the tracking, it was delivered and received on 12/6/2020. I called on 12/15/2020 curious about where my refund was, and was told that it can take up to 4 weeks, so I would have my refund before christmas. Brilliant! I followed up on 12/22/20 to get an update on the refund, and I was told by a representative that I would have the $$ in my account within 72 hours. I took down her name because lord knows I had zero faith now. Today is 01/05/2021 and I have STILL not received my refund, I have been on hold with this company for 1hr+ as of right now and I am being told I need to wait 60 + DAYS for my refund now. This company has taken over 4 hours of my life, if not more, simply waiting on hold for someone to help me. Not to mention each time I speak with someone, I get a different story. They confirmed with me, numerous times, that the item was received on 12/6/2020 yet they are making me wait until March 2021 to receive my refund. I am usually a calm, collected person who loves to purchase luxury items but if I can make one recommendation -- it would be to stay far, far away from this company altogether."

Cereseia Sucki says

"If I could give no stars I would. It is really upsetting that for some reason they always cancel my orders weeks after being placed. Just the other day I placed my order for a shoe and after a few weeks I haven’t received any emails in regards to the shoe. My friend encouraged me to log into the site directly and check because that sounded odd. When I logged in it turned out they canceled my order once again. My other issue is that they think it is fair to hold on to my money weeks after canceling my order. When you contact them they want to blame it on the system and how it never updated, but how is that ensuring the best services for your customers. I assure you I’ve ordered from Bloomingdales, Neiman, and Nordstrom and I’ve never I mean never went through this."

Luxury Goods Shopper says

"This is by far the worst luxury goods retailer ever created in the history of civilization. They should immediately file for bankruptcy with all of the fraud and schemes they have been pulling over the heads of unsuspecting customers. Long story short -- have had over 30 case IDs generated over the last few weeks and no resolution of my claims. Every time you call in you are met with "long call volumes" I've called at morning, noon, and night same message. No entry level person can help you they will just generate 10 more case IDs that will never be followed up on. They will not allow you to return anything. They promised a 75 dollar gift card for making 250 in purchases, never received! Every time you call you are met with an international agent who barely can speak english. After waiting 20-30 minutes on the phone, 50% of the time which are dropped calls, you finally reach a supervisor who files additional case IDs with no resolution in sight. No one will ever follow up with you. No follow up, no customer service, and I have not been able to return anything. If you shop at Nordstrom even the parking attendant or coffee barista can refund you for an order! IN STORE EXPERIENCE JUST AS WORSE AT BOSTON COPLEY SQUARE LOCATION When I went to the store, I was told I could not return the items as they are from the men's store. When I arrived at the men's store first floor, they told me they could not return the shirts, when I went upstairs, the man at the desk told me to provide a receipt. I showed him my order number on my phone and he claimed "this is not a receipt." At which point I asked to speak to the store manager, they said no store manager is available. DO NOT SHOP HERE. YOU WILL NOT GET A REFUND. YOU WILL NOT RECEIVE ANY LEVEL OF RESPECT OR COMMON HUMAN DECENCY. SHOP AT NORDSTROM FOR LIFE. THANK ME LATER."

Rex Zhang says

"Chatted with a customer service agent via the chatting tool provided by Saks5thAvenue website. My reasons for 1 star (this is the lowest I can give) 1. The tool was already bad, UI was broken, only texting boxes works. 2. After connected with the agent, every sentence from the agent takes 1 min to 2 mins to respond. The agent copy paste a standard template. They are humans, but just copy paste. 3. When I asked to speak with a manager, the agent trying to dodge around and did not let me speak with the manager. 4. The agent was not helpful at all. 5. I tried again, with a different agent, similar pattern."

Ash U. says

"The absolute worst customer service I have ever dealt with in my entire life. Do yourself a favor and shop elsewhere. I have been trying to track down a missing package for 3 weeks now. I signed up for a signature release given that it was a more expensive item. I never signed for this package however Saks is claiming that my signature is on file. I contacted fedex and they informed me that I was correct my signature wasn’t on file and it must have been a courier error. They also informed me that they have an agreement with Saks and that if something like this does ever happen, Saks is responsible for the missing package. I relayed this message on to Saks and they couldn’t have been more unhelpful. All they do is open new claims and there is no direct line for them to connect you to in order to resolve missing package issues. I just got off another 1 hour phone call with Saks only to be told the same thing where the woman basically said there was nothing she can do and to file a police report. It is appalling that they are still in business."

Lily Koo Lin says

"UGhh I should have looked at this website before placing an order. I thought saks was a reputable company! Their customer service is the WORST. I placed an online order and forgot to enter the free shipping code. I immediately chatted with customer service and they confirmed they would cancel it. Then they shipped it anyway! So then the next day I asked for the shipping fee to be refunded since they failed to cancel the order and they said they would. Two weeks later it has not been refunded. I called them again and they said the request was denied because I forgot to enter the free shipping code! And I told them that is why I immediately contacted them to cancel it and they were at fault for not canceling the order! They told me to return it... I still feel like if I return it they will (1) not refund the shipping fee (2) and also charge the return shipping fee."

Nadia Fyith says

"I tried for hours to buy a pair of Balenciaga thigh high knife boots in the saks website, each time I went to check out my order couldn't be processed for whatever reason. I kept trying and even after about 7 times trying an error message kept popping up saying unable to process order at this time. I've had issues in the past as well when I have purchased something and had my order cancelled by saks without even informing me about it. How does that work? I had to contact them to find out my order had been Cancelled due to the item being out of stock when I was never informed of this in any way. And why was my order even processed if you're gonna cancel it days later. Do you not know how much stock you have or are you guys trying to just take peoples money. And now I miss out AGAIN on buying items I want due to their website issues. I literally had $2500 worth of merchandise in my cart and couldn't buy any of it due to errors with the website and then the items I want were sold out beforw I could even try to get it resolved. How does that work? Other people are able to buy the things I have in my cart with ease while I get jerked around again and ultimately end up pissed off. For the amount of money I spend at this store you think they'd have a better system to avoid these problems. Also, when you contact customer service over the phone they give you the run around and are zero help. DO YOURSELF A FAVOR AND DO NOT BUY FROM THIS COMPANY. WORST SERVICE EVER."

Terry O. says

"This is quite possibly the very worst online shopping experience I have ever experienced. I ordered an item on Dec. 10 specifically because they said it would be delivered Dec. 15 and it has yet to be delivered or even assigned a tracking number (it is Dec. 29 today). I called a week ago to complain, and their customer service rep could absolutely care less, said the item "was from a third party vendor" and that Saks had nothing to do with how they ship. Huh? I bought it on Saks website but they don't take responsibility? I will never shop online with them again, simply horrible. See all the poor reviews and you can make the decision or not, but you are warned."

David says

"I once waited at 2:00 AM in a Jack in the Box drive-through for nearly an hour before an employee walked out and told all the drivers to back out and leave because there was a drunken homeless man being belligerent at the service window. That was a vastly superior customer service experience than my first and only time shopping with Saks Fifth Avenue. I sincerely wish that was hyperbole."

customer says

"I am a regular customer, and I never cease to be amazed at how tactless with a complete lack of etiquette people work in place . you come with a good mood and a desire to leave your money there, and you get a bad mood and a desire to leave this place as soon as possible. I do not know who is recruiting employees there, but this person should select personnel more carefully, otherwise your store will stop visiting"

EK says

"I purchased a coat online and was charged twice. Called customer service multiple times and received the runaround for total of 5+ hours, ultimately hung up on without a resolution. What a terrible company, completely fraudulent. Beware to all."

rossella mastroianni says

"The worst customer service experience I had! The worst shop online experience I did. I’ m still waiting to have my money or the object I tried to buy. Suggestion is not to buy from them. Dangerous."

FAN W says

"I purchased one sets of cashmere hoodie and jogger but just came in the bottom piece. I called then they opened a cause but the decision they made is they won't refund me. I guess to be their valuable customer is has to paid more but get less. Good luck on your purchase cause you will pay their mistake."

NB says

"I have to calm down to be able to write this in a polite way. Its a nightmare to work with their customer service. If you call them, they do not understand English well (its true) and if you write to them, they will give you an absurd response (including That I may call them) and say the ticket is closed! You would be lucky to find someone who can really understand and can help. They charged me a wrong amount and to get the refund I have called and emailed at least 7 times but every time I am sked to narrate the complete story and EVERY time they will give me a new case number. Its been more than a month and they are still trying to fix the issue/process the refund. I wonder how they are still in business - I am certainly not buying anything from Saks in the future."

Michele Elizabeth says

"I appreciate all of your efforts to make my customer service experience more pleasant! Bought a number of shirts, all arrived with serious defects, nothing like were advertised and the quality very poor. They shipped me a cheaper dress compared to what they had on photographs in order description ordered the dress for my daughter, took over a month to be delivered, it is nothing like they advertise Awful terrible quality, holes on the clothes One dress that was supposed to have a detailed picture with two colours came blurry, and apparently they only have the capabilities to print with one colour. The best part was a dress that was supposed to say "Choice not Chance" says instead "Loice not Chance", that one is a keeper their service email is not working. I went on the and I found this number plus one ---𝓉𝒽𝓇𝑒𝑒 𝑜𝓃𝑒 𝓉𝓌𝑜 𝒻𝑜𝓊𝓇 𝑒𝒾𝑔𝒽𝓉 𝑒𝒾𝑔𝒽𝓉 𝑜𝓃𝑒 𝓏𝑒𝓇𝑜 𝓃𝒾𝓃𝑒 𝓈𝒾𝓍 called that no when my line was connected they helped me some with instructions so that can return garbage back to them my refund initiated to me!!! This was dealt with positively and speedily. I am very pleased with the help Very helpful and happy with this service had with an order. Great customer service from start to finish. Thank you."

Elizabeth Thomason says

"swiftly responded to my query, clarifying a misunderstanding on my part and handling it with professionalism and friendliness Managed to get a refund I ordered a dress for my daughter. It took a long time to arrive, but it did and was lovely quality and in good condition. I waited almost a month to receive the new dress hat they have advertised on the website Received the dress and it did not fit. I ordered three dresses and they came in, the quality was great but they were too large. I needed one size smaller and I wanted to make an exchange. lovely quality and in good condition The problems started when I tried to return it i went on google I tried to contact customer service. I was searching for the number and I found this number plus one --three one two 4 eight eight one zero nine six I called the number when my line was connected they helped me some with instructions so that can return the cheap dress back to the company got my dollar back helped sort out an issue with my refund and provided clarification re-application of a promo code. His communication was prompt and clear. Thank you!"

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