Royal Copenhagen Sucks Customer Reviews and Feedback

From Everything.Sucks

Royal Copenhagen, officially the Royal Porcelain Factory (Danish: Den Kongelige Porcelænsfabrik), is a Danish manufacturer of porcelain products and was founded in Copenhagen in 1775 under the protection of Danish Dowager Queen Juliane Marie. It is recognized by its factory mark, the three wavy lines above each other, symbolizing Denmark’s three straits: Storebælt, Lillebælt and Øresund.

A dissapointed customer shared a review about a purchase at Royal Copenhagen, ¨When I placed my order, I was very excited to own Royal Copenhagen items, and to receive the delivery of it after a long delay since placing the order.

When I finally opened the package, I was most disappointed to learn that all items were made in Thailand. When I placed the order there was no mention of the items would be made in Thailand. The quality of items is not to high standard I expect fro Royal Copenhagen. I see tiny bubbles in plates and the item is chunky without delicacy of quality but I couldn't be bothered to complain to customer service or return them as my husband has been hospital and I don't have time to organise.

I would like to know where in your website you mention the items I purchase would be "Made in Thailand". If I knew the origin of Royal Copenhagen porcelain was other than Denmark, I would not have bought them. I expect Royal Copenhagen china is the product of Denmark not Thailand. I will certainly not buy any more product via online without verifying where products are made.u


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Former Employee - Anonymous Employee says

"Poor management, unprofessional and unrespectful work environment"

Maria De Rosa says

"Third message: Please, confirm the adress to the delivery company! They are waiting for your confirmation! I have written you already twice, I am receiving messages from the delivery company, they can't deliver the parcel because the adress you gave them is not complete! The answer from Royal Copenhagen: Thank you for your mail. I am sorry to hear that the delivery of your order has been delayed. Please contact the GLS Customer Service in Italy and provide the address information they need. Best regards, This is unbelievable! The customer service of Royal Copenhagen doesn't know that the delivery company is not able to accept any delivery information from the recipient, but only from the sender? It is just unlegal for any delivery company to change the adress information without sender's approval. Dear Royal Copenhagen, if to resolve problems with deliveries is not the responsability of your customer service and online shop, who is respondable for this? The delivery is still didn't complete and the parcel was sent back. Who has the responsability in your company to communicate with the delivery company in case Royal Copenhagen provided wrong adress?" says

"Warning. It's a scam. If you order from outside an EU country beware that you will be charged custom fees eventhough they make the webpage appear that you order in your home country. Strange for a "luxury" brand to operate that way. They have also outsourced their customer service to some below par business."

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