Royal Bank of Scotland Sucks Customer Reviews and Feedback

From Everything.Sucks

The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank. The Royal Bank of Scotland has around 700 branches, mainly in Scotland, though there are branches in many larger towns and cities throughout England and Wales. Both the bank and its parent, The Royal Bank of Scotland Group, are completely separate from the fellow Edinburgh-based bank, the Bank of Scotland, which pre-dates The Royal Bank of Scotland by 32 years. The Royal Bank of Scotland was established in 1724 to provide a bank with strong Hanoverian and Whig ties.Following ring-fencing of the Group's core domestic business, the bank became a direct subsidiary of NatWest Holdings in 2019. NatWest Markets comprises the Group's investment banking arm. To give it legal form, the former RBS entity was renamed NatWest Markets in 2018; at the same time Adam and Company (which held a separate PRA banking licence) was renamed The Royal Bank of Scotland, with Adam and Company continuing as an RBS private banking brand in Scotland, along the same lines as the Messrs. Drummond and Child & Co. businesses in England.

Customers complain that they are shockingly bad when it comes to managing money. For years they have took money from a quoted customer's business bank and yet they seem to say they know nothing of his business and threaten you.

It takes over an hour and then still no one to speak to no-one - the customer service is awful. They then make you wait days to even say they will call you back. As you can guess many loyal customers were forced to move to other banks due to the shocking attitude of the service advisors.


Tell the world why Royal Bank of Scotland sucks!

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Senior Process Associate says

"Pay is very less compared to market Much politics in career growth Not in a stable position"

Former Employee - Commercial Account Manager says

"Over worked and under paid,"

Former Employee - Customer Advisor says

"Management have clicks, lots of unnecessary gossiping, just a number Lots Of redundancies but then move staff leaders across who they want to look after"

Former Employee - Solutions Architect says

"Rudderless management Unless you have face to face contact with the public or need to physically lay hands on infrastructure then a UK postcode is a serious disadvantage Left hand doesn't know whet the right hand is doing Morale lower than I have ever experienced I hung on for 2 years waiting for a package - fortunately got one Technology only gets upgraded under threat of sanctions from regulators."


"Politics Systems Takes ages to get stuff done"

Intern says

"Stupid people running inefficient processes Not challenging and unprofessional Culture is very British dominated and sometimes felt like an outsider"

Current Employee - Business Manager says

"There are too many bad things to talk about this company. 1) HR business partner doesn't partner with the business to help every employees in the business but just working with management that doesn't help the employees. 2) Focused too much on the small things while ignoring the bigger picture where the limited resources and time can be better spent on. 3) Create work load that is not sustainable and due to this, nothing gets done as employees loses motivation to do anything at all which is why all will leave on the dot and no work get done."

Former Employee - Anonymous Employee says

"Through mis-management the RBS Group had to be bailed out by the British government, this in turn led to staff redundancies which included me and the rest of the telecoms team"

Current Employee - Associate says

"Poor management. Management will lie straight faced to you. Management will knit-pick at every little mistake you make like its the end of the world. No room for growth, bonus, raise, or cost of living adjustments. Get used to being taken advantage of. Very antiquated systems."

Current Employee - Change Management says

"politically charged, ineffective & self centred senior management, very low staff morale, and constant threat of redundancy used to marginalised staff."

ROB C says

"Tried to recall, stop an international payment and as the international payment team doesn't work weekends I couldn't stop it.said call early Monday and said they would stop recall it, ... the time they opened at 9 am Monday it had gone 7 days later still haven't been recalled and RBS said i just have to wait... very poor customer service. I will be changing banks once this is reolved"

Darren Wilson says

"I've been a RBS customer most of my life, and it has to be said, I have never received service as abysmal as the RBS consistently provides. It's a hassle changing banks, but I simply cannot justify continuing banking with these crooks. I'm surprised they still have customers!"

Norman Carr says

"Where do I begin. Having been a customer of RBS and previously Williams and Glynns for more than 40 years they have now completely lost the plot. Having taken up digital on line banking because I was told by the branch that EVERYONE was demanding it, I now find that there is no one to speak to anymore. The local branches gave all closed and the in town branch had now limited opening times. There is always a huge queue and no tellers any more. I have had issues recently which they seem incapable of resolving AND they charge me a monthly account fee for the privilege of this incompetent service. Waste of time and will be doing business elsewhere when I can"

Tedfred tedfred says

"Recently I complained to the RBS about their awful service and their peculiar methods of customer service. I have just had a telephone call from a man claiming to be " From the Bank" I asked which bank he was referring to the reply was " Oh just a minute I have to look it up as we deal with a number of banks" after a short delay he told me " It's about your recent complaint about RBS, before we go any further I need to ask you to clear security and need your card details?" I explained that he had telephoned me, he did not know which bank he represented and now he wants me to give him my card details. Surly seeing that he phoned me it should be him that gives me my card information in order to prove who he is? I politely told him his phone call sounds like a total scam and he should try harder next time, I rang off. To be honest, he probably was the RBS as they are perfectly capable of making a response to a complaint look like a scam. The people who run this bank are quite simply from another planet, their logic and their behaviour is off the wall. Leave this bank and its incompetence alone, they are not worth your time and effort."

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