Rothman Sucks Customer Reviews and Feedback

From Everything.Sucks

Since its founding in 1970, Rothman Orthopaedic Institute has grown from a single Philadelphia office into one of the nation’s largest and most-respected orthopaedic practices. But as Dr. Rothman always indicated prior to his passing, the size and scope of the practice is just one part of the story. Orthopaedics is all that this organization does. Rothman Orthopaedic Institute remains consistently focused on treating both routine and complex musculoskeletal issues that result in a higher quality of life for its patients.


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Patient Access Coordinator (Current Employee) says

"I was So excited to work for this company until I realized they are more profit driven. Working extremely hard for penny’s. No room for advancement. Doing tasks and work that should not be done at such low pay rate given. No raises but bonus based on performance (no bonus I’m sure this year because of pandemic),you will truly feel Undervalued. Call centers don’t have to be so dark and gloomy Cons: Very low salary, no room for advancement, lots of clicks and not much room for diversity and inclusion"

Billing (Former Employee) says

"Its a very fast paced angry environment you must fit in or you'll always be left out. It was a stressful work environment I learned a a lot but would never do it again."

Front Desk Receptionist (Former Employee) says

"Hard workers were ignored while lazy employees were promoted and valued! You would do your job and then have to fix the other employees ' mistakes! The harder you worked, the less praise you got! If you didn't know any higher ups, you went NO WHERE"

Patient Service Representative (Former Employee) says

"If you want a job where management micro-manages your every move... you are overworked and underpaid... promotions are based on who you know and not on merit. Bullying runs rampant. You will be expected to perform at a perfect level each day. High turn over rates for employees - when one quits or gets fired or goes on disability due to stress, they do not hire more people... and when they do, it takes 6-9 months for a replacement."

Patient Access Representative (Current Employee) says

"There’s no coincidence that Rothman is ALWAYS hiring for the Patient Access Dept. It is a high turnover position, very poor pay with too high of expectations. It’s a very stressful department with little support from management. There’s a lot of favoritism, family working in same department. Training is horrible, you’re set up for failure. This position should require medical terminology/certification due to the decisions you’re expected to make. Doctors want cookie cutter cases, we’re pressured to fill schedules but they won’t see anything outside of their protocols! This is a for profit organization... remember that."

Business services (Former Employee) says

"They don’t care about you, your family, or your well being. The pay is BS. They say they are analyzing to see if they can give their employees the money they deserve. It’s just a cop out. They’ve been saying that for years with no change. They need to clean up the business office."

Representative (Current Employee) says

"I am a current employee seeking to GET OUT!!! Only thing Rothman cares about us the REVENUE and that us employees do our designated jobs to keep the revenue flowing. Oh and the management team, they are the worst, if they don’t know you personally, your not kissing butt or your not HIGHLY favored don’t apply!!! They can care less about personal issues or your mental state for a matter of fact.. Hopefully this gets posted, my last one didn’t!"

Patient Access Coordinator (Current Employee) says

"Do not work here if your trying to move up in the organization. Do not work here if your not related to anyone in this office. Do not work here if you want to keep your sanity. If you have small children do not work here they dont care. If you not anyones favorite quit!!! Cons: Everything"

Surgery Scheduler (Former Employee) says

"This company does not value employees you are nothing but a number no matter how much hard work, sweat, tears you give you are replacable. They will over work you for every cent you make. You can invest years trying to move up but if you are not in their click forget it you will just move around to the next stressful department. They don’t value their long time employees if you died today your job would be posted before your obituary. The stress isn’t worth the pay you will never be acknowledged for your hard work. Cons: Everything"

Patient Service Representative (Former Employee) says

"It is very clicky if the office manager doesn't like you forget it just look for another job now. It's like being in high school. The lead person that is suppose to be training you ,every time you ask her a question she didn't know the answer and just said i don't know and shake her head. She would ask the newer person how to do stuff. Cons: office manager, benefits, pay, hours"

Clinical Medical Assistant (Current Employee) says

"This is not a great place to work. The environment is very nepotistic. If you aren’t related to someone you will never get the opportunity to move up. Great for a resume builder. Cons: Management."


"Xray department is a sweat factory. They preach "patient care" but reality is. If they can't bill you for the visit your not important. It's all about the $$$$ at Rothman Orthopedics but good luck trying to get paid for the work you do. Dr's all have nice cars and talk about their vacation homes while you have to work another job to make ends meet. Cons: Pay is terrible vs amount of work."

Financial Counselor (Current Employee) says

"I have been with the company 5 years. Have trained my entire team and was up for a promotion. To my surprise the position was filled by the CEO’s family member. This person has been in the company 3 years and was trained by me and still asks me questions about her job. I have gotten a merit raise EVER! When I asked for a raise, I was told the we receive cost of living raises every February. And to add insult to injury I was told by management to figure our day cate for my step child since it is mandatory for me to be in the office 2-3 days per week. Yet some departments they don’t show up at all. Cons: Read above"

Patient Access Coordinator (Former Employee) says

"I only worked for Rothman Orthopaedics for a few months and I’m already losing hair from so much stress and the nervous breakdowns I have daily because of it. So many people are leaving the job every week I can’t even count on one finger who really enjoys the job. Rothman Orthopaedics expanded into a big business too fast, even the patients says it themselves and explains that their care does not matter. I feel as though the actual concern for the patients went downhill. Its all about the numbers with that place. This put a lot of stress on the employees trying to balance the work load and good patient care. Patient care should be top priority in my eyes with employee satisfaction being a close second. Management is poor, favoritism is high, they care nothing for their employees, everything is about numbers and they could care less about personal problems, family etc. If you died tomorrow, they would just replace you. Your obituary would not even be posted, it is not worth it at all! Cons: Poor Management, Favoritism, All about Numbers, High Call Volume"

Administrative/ Executive Assistant (Former Employee) says

"Employed for over 5 years and the only positive is a competitive salary. Unfortunately, the management was inconsistent and unfair, I constantly felt overworked and my concern for this issue never seemed to be addressed. Management very “clicky”. Cons: Poor management"

Precertification Coordinator (Former Employee) says

"No real training so when you make a mistake you are treated like dirt. management doesn't care how poorly you are trained. there are major cliques and if you are not part of them your are treated like an outcast. upper management belittles and degrades employees. employees are treated like children. Cons: micromanagement, cliques, company doesn't care about your stress, we want you to ask for help but don't really ask for help "we have our own work to do", no real training, pay not worth the stress and disrespect"

Representative (Current Employee) says

"This place sucks the life out of it's employers! If I did not need health insurance I would absolutely not work here. Rothman over works, under appreciates and under pays their staff more than any place I've ever worked for, or heard of, for that matter. Most employees work additional jobs because the hourly salary is a joke, and you cannot live or provide for a family with what they pay. They preach about the bonus program that management loves to hang over your head all year around. The place barely has structure as it has gotten too large but refuses to higher more employees. If you can't sit at a desk for 8.5 and act like a robot, do yourself a favor, and don't even consider working here."

Surgery Coordinator (Current Employee) says

"This company is always hiring. That should be a clue. High turn around for business office, MA’s, surgery scheduling, call center......basically every position other than a director or associate director. They make up higher positions and fill with their unqualified favorites. Directors are in charge of departments they are not qualified to direct while making the salary of a physician."

Lead Receptionist/Medical Assistant (PRN) says

"Overall working at Rothman was a terrible experience. Not paid fairly. Management is horrific. Unhappy employees and docs. Large work load for little pay. Constant complaining of staff behind the scenes. Docs treat reception staff with little respect, yet they expect reception to keep everything flowing. HR, management, not organized. Petty backstabbing. No one to manage the managers. Managers fire good workers for personal gain. Cons: Managment, pay"

Operational Manager (Current Employee) says

"There are some great people that work there. Most of the providers go the extra mile to be friendly to staff. Cons: Leadership"

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