Rentway Sucks Customer Reviews and Feedback

From Everything.Sucks

Rent-A-Center (commonly referred to as RAC) is an American public furniture and electronics rent-to-own company based in Plano, Texas. The company was incorporated in 1986 and as of 2014 operates approximately 2,972 company-owned stores in the United States, Canada, Puerto Rico and Mexico, accounting for approximately 35% of the rent-to-own market in the United States based on store count.

A former employee said this in a review: "It was a good company, all good things were lost. Rent-A-Center loses the employee files and every year they force you to sign the contract again, they change your salary (bonuses), they demand more time and they don't pay for holidays or overtime (from the manager up) the treatment is very hostile and they give more importance to like you to give great results, even with indicator in hand".


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Current Employee - Accounts says

"Due to the physical demand of everyone in the field, from delivery, to lower and mid management, we are required to load the merchandise, then deliver and set up the merchandise in the customer's home, Rent A Center does not allow for permanent physical limitations in it's employees. Almost no nighttime social life due to the work schedule. The immediate managers do bend over backwards to try and accommodate time for medical appointments and whatnot during the workday, but nighttime social life, whether your married or single is almost non-existent."

Account Manager (Former Employee) says

"Fenway was bought out by rent a center and everything went downhill from there. Management took advantage of the employees and there was no aspect of respectNoneNo scheduled lunch, long hours"

Account manager (Former Employee) says

"Rode around and collected money for Rentway accounts. Delivered and repossed Rentway get to be outsideYou are a bill collector"

Assitant Manager (Former Employee) says

"Company went Under. Not a very good paying company. I wouldnt work their again if I had another chance."

Administratrice de succursale (Former Employee) says

"J'étais secrétaire dans un garage mais je devais également être commis aux pièces, vérifier l'huile des camions et je n'ai pas étudié pour travailler dans la graisse de mécanique. Ce fut l'aspect le plus difficile de mon poste. L'aspect agréable est que j'ai pris de l'expérience, tout simplement.experience acquisela malpropreté de l'endroit"

Store Manager (Former Employee) says

"This job allowed me to basically be my own boss. I was able to run a facility on the east coast. I had 2 employees under me. I learned logistics through this job."

Accounting Manager/Truck Driver (Former Employee) says

"Store was not organized, too many turnovers on staff and store management. Pick up and deliveries to and from customer(s) home was an issue when short of staff. Miscommunication among co-workers was an issue. Closing up store and clocking out.Work was good when full staffedUnorganized management"


"interactions with customers potential customers and employees....incomeno family time"

Assistant Store Manager (Former Employee) says

"Sales and accounts collections were a typical day at this position. Learned a lot about household appliances and furniture moving, as well as a better understanding of how to operate and handle larger vehicles. Collections and repositions were the hardest part of this job.some advancementin home financial or property collections"

Assistant Kiosk Manager - Seven Store Locations (Former Employee) says

"Met many interesting people, had fun doing my job. Was in charge of the regional stores for training new employees, and current employees on latest software upgrades"

Account Manager (Former Employee) says

"A fun place to work but collection tactics are a bit over the top. Some customers were approved above their means in turn making collections a bit of a work environmenthard collection tactics"

DISTRICT MANAGER (Former Employee) says

"The upper management team kept sending out mixed signals. The RDO would micromanage on the whim of the upper management team.GOOD BenefitsManagement team"

Asst Manager (Former Employee) says

"Same as previous review. They care about the all might buck and nobody else"

Assistant Manager (Former Employee) says

"A typical day at work would be making calls first part of the morning. I learned a lot about rentals and delivery processes. Management staff was awesome at times. The hardest part was tracking down customers for payment..n/aa/a"

Account Manager / Assistant Mgr (Former Employee) says

"This company no longer exist as it was bought out by RENT-A-CENTER back around 2008 or so. Wasn't a bad place to work but the hours and physical demands could be tough for a family person."

Store Manager (Former Employee) says

"Former furniture and electronics Rent to Own business bought out by Rent a Center. Simply renting the furniture, delivering it, making collection calls for delinquent accounts and performing repossessions for non pay customers. Other typical retail manager duties requiredhours of operationSome shady, seedy people as customers"

Sales Representative (Former Employee) says

"Exciting and fun. I've learned a deal about electronics. Outstanding Manager and great leadership. Mix cultures. Repossessing Items. The working staffThe work envirnmentThe long hours"

Heavy Duty Technician (Former Employee) says

"Rentway, now Penske, was a good place to work. I got to learn light, medium and heavy duty truck repairs. I also learned a lot about customer satisfaction and customer relations. Would look forward to doing this again."

Assistant Store Manager (Former Employee) says

"Sales, rentals and repairs of merchandise under a rental purchase program affording individuals to obtain quality products without having to go through the general credit review process."

Account Manager (Former Employee) says

"Typical day, Call about 150 accounts to get a date set for them to make a payment, prepare and send out reminder letters, work in the field."

Regional Manager (Former Employee) says

"My typical day would be reviewing reports, discussing issues with managers, Making sure we were on track for budget and handling any personnel issues as well as staffing needs. Recruiting was always a big issues as the Regional Managers conducted an interview every potential new hire. Set goals,, budgets and followed through to make sure we hit the desired numbers.growth opportunityMarket stability"