Radisson Sucks Customer Reviews and Feedback

From Everything.Sucks

Radisson Hotels is an international hotel chain headquartered in the United States and owned by Jin Jiang International Holdings Co. of P. R. China. A division of the Radisson Hotel Group, it operates the brands Radisson Blu, Radisson Red, Radisson Collection, Country Inn & Suites, and Park Inn by Radisson among others.

Joe shares his disappointing experience and expresses a lack of support, "Having to cancel our trip to England because of the Covid 19 pandemic I was delighted with all of the hotels we had booked with one exception...Radisson. Each one, Hilton, Marriott, and Hampton Inns gave a full cash refund. The one exception was The Park Plaza, Westminster Bridge Hotel in London. In my initial phone call with Radisson, I was told that I could expect a full cash refund but because of the volume of cancellations, it might take several weeks before the refund would show on my credit card. Since then the policy on Covid19 appears to have changed. I have now been told that there will be no cash refund or even an eCredit. Warning to other travelers. Stick with those hotels that are giving credits during these difficult times like Hilton and Marriott when making future plans. Very shortsighted view by Radisson. Something this frequent traveler will keep in mind.


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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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AGM (Current Employee) says

"Corporate is so disconnected from operation. The current corporate team is oblivious of what needs to be done in property level. While the comfortably work from home, they demand their operations team to work excessive hours. Why not deploy them to properties to help out during these hard times. Instead , they fluff each other of what a great job they are doing on the monthly calls. Meanwhile the operations teams are struggling with hours and lack of support. It’s a company that will never progress because they have a team with a failed mindset in the helm. Cons: operated by non hospitality people. Worst employee travel benefits in the industry."

Maitenance Technician (Current Employee) says

"I started working for Radisson in January of 2020. I was told I had to work overnights (not in job description), I would receive a raise after 3 months, a new uniform and new tools. About 9 months later and I haven’t seen any of that. I am still wearing a crusty oversized shirt that was found in the back room, no tools, no change in schedule, and no raise. I am fully aware of the effects of covid but promises shouldn’t be made if they cannot be kept. There is no leadership amongst management and a “not my problem” type of culture lives here. It’s very sad when every employee jokes around about how bad this place is ran. I currently work here for the simple fact that it is convenient and relaxed. I would not recommend working here."

Sous Chef (Former Employee) says

"Hard work for little pay. Management are close to each other and have no respect for new comers. Servers are rude and spread rumors. The head manager is a joke and so are his housekeeping staff. Cons: Terrible pay, unexperienced kitchen staff, poor management"

Line Cook/Prep (Former Employee) says

"HR is the worst I’ve ever experienced. Will belittle you in front of your peers and GM will no nothing. Nobody cares about the food and beverage areas of hotel. Never say good job only disrespect you and put you down. Make you feel like a nobody. Worst job I’ve had. I freely moved on to better myself. Cons: Worst upper management I’ve experienced"

Employee (Former Employee) says

"This is a horrible company to work for. They have a high job turnover rate because they would rather hire new people than treat their employees good. They expect more than your job requires and scream at you when you don’t know what you’re doing because they never taught you. Cons: High expectations, low pay, racism, sexism, poor management"

Менеджер по маркетингу (Former Employee) says

"В данной компании не ценят сотрудников и относятся к ним как рабам. Нет карьерных перспектив, т.к. нет промежуточных должностей, руководство в принципе не настроено растить сотрудников, т.к. потом придется искать кого-то нового на их место."

Guest Service Representative (Former Employee) says

"worked there long time ago and pretty basic hotel front desk job. day to day transactions and people are friendly. I only worked there part time, and nice hotel"

Housekeeper (Former Employee) says

"I didn't like working there the management was terrible.they treated their employees terrible.they paired terrible and worked you very hard for the poor wages"

Bellman/Front Desk Agent (Former Employee) says

"I was at Radisson until the hotel changed to Grand Orlando at Celebration. Most of the employees and managers were fired or quit soon after. There was no good management at that resort. There was no concern for employees and their families.(The management was very helpful during the hurricanes in 2016 and 2017)"

Maintenance lead (Former Employee) says

"Horrible management owner was overbearing and judgmental overall not a positive place whatsoever to work in,"

Waitress (Former Employee) says

"If you live in Peterborough, do yourself a favour and do not even look at working at the park inn!!! Absolutely abuse! They offer you 0 hours so they can abuse you then shout at you. They will give you so much responsibility WHEN YOUR ON A 0 HOUR CONTACT! Offer you a supervisor role and a 40 hour contact and still keep you on 0 hours! They lie, they are manipulative and deceitful!"

Front Desk Receptionist (Former Employee) says

"No benefits, new workers came in and took over our shifts, no raises available, poor management, even customers were not very happy with how it was presented and managed"

Accounting and Human Resources Manager (Former Employee) says

"Needs a lot of training from up above to learn how to manage employees and treat them fairly. Was not paid correctly for several over time shifts managers didn’t care."

Housekeeper/Inspector (Former Employee) says

"The work environment at the Radisson in Scranton is very unhealthy. the management over looks a lot of things they shouldn't and they definitely don't pay enough ."

Senior Steward (Former Employee) says

"hotel staff is very educated and very helpful to others and coordinate with other senior staff is very knowledgable. One of the best hotels in Uttarakhand"

Banquet Set-up (Former Employee) says

"I was let go in August 2018.I was never late in over 2 and a half years.pleaded with management to train me in on av equipment they waited until a week or so before the av supervisor left.i have over 15 yrs experience and was never allowed to apply, or interview for set up supervisor! They brought a kid in off the street with zero experience"

Line cook/ Security (Former Employee) says

"This place was good till the new management came in she ran it in the ground and forced good workers out so she can get her bonus that’s all she cared about was the money she never cared about team work"

Food and Beverage Manager, Catering Manager (Former Employee) says

"Horrible place to work. Never sure if going to have job next day because of poor general manager and ownership. Little to no policies in place, antiquated equipment, no money to replace broken or outdated equipment. If you sucked up to ownership you were golden, if not you were very expendable."

Food and Beverage Manager (Former Employee) says

"Facility is clean employees are constantly coming and going. Hopefully they can get the place in order !Consider other options! I will not say any more as I am not that person. Just look for another options not this one. New owners nice placefafa..people.."

Assistant General Manager (Former Employee) says

"bad bad bad this hotel group is not easy to work worth and they do not have very good support or do they have peole that seem to want to help or make life easier"

Former Employee - Night Auditor/Front Desk Agent says

"I worked at Radisson Hotel Group part-time Cons: Everything about this place is a con"

Current Employee - Anonymous Employee says

"I have been working at Radisson Hotel Group full-time Cons: Everything from the useless management, unreal expectations, and wasteful meetings. This company is a shell of itself and COVID made the situation MUCH worse. The company is on its 4th CEO since 2016, that means it's had a new CEO every year for the past 4 years."

Former Employee - Sales says

"I worked at Radisson Hotel Group full-time for more than a year Cons: So many, the management was horrible and gave you dirty looks if you did not work a 10+ hour day"

Current Employee - Human Resources says

"I have been working at Radisson Hotel Group full-time for more than a year Cons: Horrible politics and an overly complicated global structure, A direction needs to be set and not continue to be adjusted every 30-60-90 days, Layoffs and downsizing are a common occurrence that is horrible for morale"

Current Employee - Anonymous Employee says

"I have been working at Radisson Hotel Group full-time Cons: There have been so many lay-offs over the past few years - morale is in the toilet. No body believed Senior Management who are only in to save their own jobs and are willing to throw any one else under the bus. The future is very bleak"

Current Employee - Anonymous Employee says

"I have been working at Radisson Hotel Group full-time for more than a year Cons: poor communication, Non trustworthy management"

Former Employee - Warehouse Worker says

"I worked at Radisson Hotel Group full-time for more than a year Cons: Management is terrible. VP offers no support and cannot be trusted at all as he is too busy being a "yes man" to the president. This ethic filters down to the floor. They work you to death at a pace that is unsafe. Don't let the size of the organization fool you and you'd be better off anywhere else."

Former Employee - Manager says

"I worked at Radisson Hotel Group full-time for more than a year Cons: Plenty of other places to work"

Current Employee - Matters Little says

"I have been working at Radisson Hotel Group full-time for more than a year Cons: No idea what a team is."

Former Employee - Driver says

"I worked at Radisson Hotel Group full-time for more than a year Cons: Mess with hours without consent or knowledge, understaffed, your job is to do everyone else’s job regardless of position, management are bullies, don’t follow rules and laws, HR and corporate don’t care, management will lie to cover there tails, the list goes on. This is a horrible place."

Tom Tiedgen says

"Very upset that i drove over 4 hours to Amens Iowa to spend the the weekend with my kids to visit my oldest daughter just to find out that there is no breakfast and the pool is not working nothing was posted on the website not happy!!!"

Clive Morris says

"They say valued customers and important But they fail to respond to emails. Twitter response a joke. And phones they drop calls cut off. They only want your money. They do not care!!"

customer says

"Part of a group, booked and turned up. Showed reception the accommodation voucher (payed in advance) they said no booking on their "system" ) thrown out onto the street. BEWARE Radisson Blue, Port Elizabeth, SA."

N/A says

"Cheating on rollover nights on Radisson rewards membership. I'm Radisson Rewards platinum member, and last year I stayed at the Radisson hotels for a total of 53 nights, which means I should have 23 rollover nights for next years qualification (Gold level require 30 nights and platinum 60 nights), but due to rollover nights from last year I get no rollover nights for next year. I feel cheated and will probably not stay at Radisson hotels at the end of the year anymore if I risk being cheated like this again."

Beverly says

"I stayed at one of the Radisson Hotels in Atlantic City the Claridge. Their customer service is "shameful" when a complaint or dissatisfaction is logged. Their only concern is money. I learned it is no longer American owned and is owned by foreigners who could care less if a customer is unhappy with the service or their hotel experience. #MAGA"

Clara says

"Radisson is hosting a conference of declared nazis and facist from all scandinavia. I think radisson should be hold accountable for supporting this kind of violent and dangerouse organisations. Radisson er værter for en konference af erklærede nazister og fascister. Radisson bliver nød til at stå til ansvar for at støtte udviklingen af den slags voldelige og farlige organisationer. Det er dybt forrøgt."

Gaurav says

"Customer care team doesn't care. Customer priorities are second-order to rules and regulations. Instead of listening when there was an issue relating to their loyalty program came up, the customer care team had a "computer says no" attitude and kept quoting their rules with regards to said program. Clearly they don't understand the importance of keeping loyal customers happy."

TravelCriticChic says

"Last year I stayed at Radisson in LaCrosse, WI. The high end feel in the lobby ends there. Hallways and rooms must be grandfathered in, as these are barely making code. Hallways are narrow, and rooms are small, nothing spectacular. When I went to check out the next morning, my card was scammed by the gentleman at the front desk. He ran my card despite my telling him that I wished to pay in cash. The girl who checked me in the night before informed me that there wasn't a problem with doing so. She didn't do much, other than hand me the key. The genteman not only charged my card once, he charged it four times, locking the account until Monday... this was after paying cash!! So I payed 5 times that day. Oddly, while paying with cash, the card should have been the furthest thing from his mind. In the end, the manager couldn't account for her absence during the situation, and publicly blamed me for not knowing how to check into a hotel. I can understand how cash seemed confusing to someone, I suppose, but stay away from my card then. The fact that I paid in cash should not alter how I'm treated, nor should I be blamed for the employees' inability to do their jobs, starting at the top! Staying at this older run down place isn't worth the hassle!! You will likely get blamed for your poor choice. In conclusion, the corporate offices gave me a free nights stay, which isn't honored at any Raddison Hotel, that I've called. Lesson learned!! Don't make the same mistake!!"

Shah says

"After having stayed at the Radisson, I made a complaint and what was being promised to me for my next stay @ a Radisson has been overlooked! What a shambles as to how my complaint has been handled!!!"

Anders says

"This was my second visit and not the best experience, but defiantly the last visit. Me and my girlfriend arrived simultaneously with three other couples and some Emerates personel. The experience was approx. 30 min. check-in and all couples was complaining, whereas the Emerates spend long time small-talking to the hotel staff. After waiting for a while I asked my girlfriend to visit the bar and make herself comfortable while is waiting for check-in. Secondly, disappointed me and are the root cause for my complaint. The personal checked me in to a smoking-room, and denied it to be a smoking room after complaining in the reception. Honestly, the room had an ashtray! You won't make customers denying your mistakes, but start fixing the mistakes you make."

ABA says

"This is about Radisson JFK Airport hotel. It was the worst hotel experience in my life. Please stay away from this hotel at any cost. I stayed there for 2 nights. Room service was always late and towels were not clean. We had a loud noise throughout the night. When I was a checking out 2 guys were checking out in front if me and frontdesk staff wanted to charge them for parking $16.99 per night. Guy explained he was not informed about these charges when he parked. Frontdesk staff named Farah was rude and raised her voice. The manager came out and was even ruder. They kept guy standing for more than an hour while locating his parking ticket. Guy explained he was going to be late for a flight, they didnt care. They told him he was going to be charged whether he accepted or not. Now the fun part: even though the guy was just arguing they called a security guy. Security guy stood behind him and pretended to make phone call to police that guy was threatening staff! I could see clearly that he was not talking on the phone and was just threatening guy. Police obviously would not come for civil matter. Now even the more fun part, guest was leaving, security guy followed him writing his license plate number and taking photos. I could not believe this. This is a gang. Not a hotel. Stay away at all cost. They will ruin your day. I am in the airline industry and I stay in hotels all the time, this is by far one of the worst experiences I have ever had."

Mike Mendoza says

"First off, staff was incredibly rude like we were an inconvenience for being there. Then there was a rap pool party with about 200 gangsters that weren't even staying at the hotel. You couldn't even use the elevators because they took them over. The only reason I have them 2 stars is because I had Wi-Fi in my room. Be wary to stay in the Rochester Ny Radisson."

Rebecca says

"I recently stayed in the Radisson in Nashua, NH let me just start by saying that for supposedly being a higher end hotel, it is not. Nothing spectacular, I have stayed in far nicer rooms in smaller chains and privately owned hotels. It claims to have premium bedding...which apparently means old lumpy pillows and rock hard mattresses. The ceiling paint was falling off and housekeeping will happily wake you up at 8:30 am on a Sunday morning by banging on your door and yelling. Saying anything to the staff simply gets you a cheerful, "Oh, sorry to hear that". Definitely will not be staying again."

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