Progressiveinsurance Sucks Customer Reviews and Feedback

From Everything.Sucks

Progressive insurance is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs, and commercial vehicles, and provides home insurance through select companies. Progressive has expanded internationally as well, offering car insurance in Australia. The company was co-founded in 1937 by Jack Green and Joseph M. Lewis, and is headquartered in Mayfield Village, Ohio.Progressive is currently ranked No. 99 in the 2019 Fortune 500 list of the largest United States corporations by total revenue. According to some of it's customers, Progressive.Sucks: " This Is A Money Making Business They Do Not Have Your Best Interest At Heart They Want To Keep that Money In House and Not Give It".


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Licensed Direct Sales Consultant (Former Employee) says

"Supervisors don’t know what they are doing with their employees. The culture is toxic and takes a toll on every employees mental health, just ask anyone who works there how stressed they are. Once you clock out, you think about work all day long, good luck catching any sleep. Gladly I’m out of there. They’ll throw you in different departments without your consent, they’ll say they “trained” you when you have no idea what you’re doing."

Service Consultant Associate (Former Employee) says

"Their managment makes the place one hundered times work. Its a call center. They lie a lot. Managment are not pleasant and are permitted to do whatever. They up rates regulary so they can have bigger bonuses each year and they give huge bonuses based on pay and length of time there. Then they lie and tell customers its because costs go up. Then the rest of the insurance industry follows suit and they are proud of that and will not hesitate to tell you. If you are not far a left liberal you will not be happy here. Cons: lousy schedules, lousy insurance, not enough time off or pay"

Managed repair rep (MRR) says

"If you are an experience adjuster that has worked for other companies do not waste your time here your experience will do you no good as everything you write on the estimate has to be approved line by line it is the most ridiculous thing I have ever seen and you spend more time waiting around trying to get things that are clearly damaged and need to be on the estimate approved and half the time they are not approved. This company has no process that everyone follows it is an absolute joke. Cons: Working for this company"

CSR - Customer Service Representative (Current Employee) says

"literal trash. they are the worse they don’t care about us. they put a lot of emphasis on call volume and very impersonal with training and no room for advancement into higher positions."

Inbound Sales Representative (Former Employee) says

"They only care about YOU making money for them! Worst customers ever. They can be rude and racist to you and you are expected to put up with it. Most of the time those experiences don’t end in a sale, but you’re expected to continue the call, rewarding the bullying customers whose only purpose for the call is to yell and take their frustrations on someone. They even penalize you if your calls are “too short”. How can you even talk to a rude or racist caller for more than 5 minutes?? Cons: Not being able to tell customers to STOP bullying you."

CSR - Customer Service Representative (Former Employee) says

"The training was atrocious. We were given the basics, then put on calls which of course went over way more. I was stressed at all times because I felt clueless. The work life balance is also really bad. Don't even think about asking for time off. I've heard that out of the 15 that were hired, 3 are still there. Cons: Everything"

Claims Service Representative II (Former Employee) says

"● Pay & benefits"

Sales Consultant (Former Employee) says

"There’s no adequate breaks! They expect employees to be glue to the phone and computer all day while management gets to walk around and do nothing all day"

Lifeguard (Former Employee) says

"Working for progressive was one of the worst experience of my life. They were terrible to their workers and made some one a manager at one of their pools who had an affair in on their pools after hours and when we told the head of management we were the ones that got in trouble. Cons: Management"

Customer Service Representative (Former Employee) says

"Stressful objectives with no real guidance. Training is very poor for the information that is needed. You can ask 10 people the same question and get 10 different answers. The company is more focused on being politically correct and having pizza parties than helping the customers. The customer base is very angry because of the lack of information that is able to be provided. Cons: Everything"

Licensed Insurance Agent (Property and Casualty) says

"I left working for usaa to come here after being offered more money and work from home and regret it so much. Quoting insurance is always lengthy and on top of that they want you to use a sales process called PSP that has you say all these ridiculous cheap suit sounding sales lines. They call building empathy with customers asking every customer "most customers need immediate I'd cards, is that true for you too?. Until they ditch PSP do not work here. Avoid it. I'm leaving once I get my real estate license done Cons: PsP sales process"

Managed Repair Representative/Estimator Associate (Former Employee) says

"At the time I was there, in the specific location I worked, this was not a good place to work. There were abusive and unprofessional supervisors, a large majority of whom are no longer with the company as far as I know."

Claims Adjuster Intermediate (Former Employee) says

"Do not work here unless you are prepared to part ways with your self-esteem, family and overall sense of well being. The worst employment experience I've had in thirty years of work. Make sure to talk with someone who currently works there before even submitting a resume. Just awful."

Claims Specialist(Remote)Work From Home (Former Employee) says

"The company for it to be so large,they lack communication skills with reps.manager only looked out for herself she was as sorry as they come,in fact the best of the worst Cons: No growth"

Direct Sales Consultant (Former Employee) says

"i was actually told that i could not have time off for my mother's funeral because-and i quote-"she did not die while i was employed"."

Managed Repair Representative (Former Employee) says

"It took 6 months to get hired on. The job description I was given was not at all what I was actually doing. The training was a joke. My boss routinely broke dress code, and was way too touchy feely. The $hitbox Ford they gave me to work out of had a CO leak and almost killed me on a long drive. My co workers poured most of their work on me. What a terrible company to work for."

Service Consultant (Former Employee) says

"met a lot of wonderful people at Progressive. You will have lifetime friends from working at Progressive and I'm going to miss my co workers and will keep in touch"

CSR - Customer Service Representative (Former Employee) says

"I will not go too far into detail. But I will say while working at progressive, my anxiety became so bad that I could not function normally on a daily basis. I eventually had to seek help with a psychologist and ended up on FMLA, not able to work. But my FMLA was stopped abruptly and I was fired when I had to change doctor's, and couldn't get a new appointment by progressives deadline. They definitely care more about how their employees sound on the phones than care about how they treat their employees. It's very sad and I will never work in customer service again because of my experience at progressive. Their employees are nothing but another number making the company money."

Claims Adjuster (Former Employee) says

"Horrible work equipment faculty software. Care more about saving money then doing what is right, distrustful, dishonest crooks, the only company I know that is comfortable ruining their employees life with a smile on their face"

COBOL Developer (Former Employee) says

"They will not tell you what they hire you for. You will think a Cobol Developer. Wrong. They will put you on what they call "Bypasses". Fixing bad claims data that was spitted out during the nightly cycle. The way of fixing these changes from day to day. You are doomed before you start. They told me that no one has lasted very long on theses. They not lying. You will have a female who is autistic looking over your shoulder and she will become angry quickly and then be friendly. Then she will tattle to her female manager. The female manager will eat up what she is being told. Then female manager will micro manage you to see what you really know. Then you will be let go. This is "Children of the Corn" type stuff. You have been warned."

Former Employee - Claims Adjuster says

"I worked at Progressive Insurance full-time Cons: Lack of understanding of individual employee needs, unrealistic demands and expectations"

Current Employee - Claims Adjuster says

"I have been working at Progressive Insurance full-time Cons: Over worked, too busy, understaffed"

Current Employee - Claims Adjuster Trainee says

"I have been working at Progressive Insurance full-time Cons: Poor training Micromanaged No overtime High Case Load Undervalued Overworked Under Paid Easily Replaced Opinion doesn’t matter My best advice is to get the experience at progressive for claims and take to another company. Once you get experience in claims, to make good money you must become independent adjuster because big commercial companies like progressive, Geico and Liberty Mutual want to maximize work load but minimize salary. The salary is set at the beginning so you can’t get overtime if you need it they will lie in the interview but when you ask they will say you are not working efficiently. the salary with progressive was on a take it or leave basis. Don’t let this job stress you out"

Current Employee - Sales Associate says

"I have been working at Progressive Insurance full-time for more than 3 years Cons: Literally absolutely everything else is a con"

Former Employee - Claims Adjuster says

"I worked at Progressive Insurance full-time for more than 3 years Cons: They will try to work you to death. Unrealistic expectations of employees to manage unrealistic workloads. Large lack of diversity within management. Work life balance is non existent"

Current Employee - Customer Service Representative says

"I have been working at Progressive Insurance full-time for more than 3 years Cons: Shift bids, management, constant up selling, Don't care about you, you're just a number, all Progressive cares about is "GAINSHARE" you hear about it all the time. Training. I could go on all day"

Current Employee - Claims Adjuster says

"I have been working at Progressive Insurance full-time for more than 3 years Cons: No work life balance Heavy workload Micro managing is outrageous Unrealistic expectations No work life balance !!!"

Current Employee - Insurance Agent says

"I have been working at Progressive Insurance full-time Cons: Benefits- no good benefits 4 weeks of paid leave for maternity leave the Presagia company that they outsource is horrible for managing claims did not care for upper management"

Former Employee - Sales says

"I worked at Progressive Insurance full-time Cons: Repeatedly taking phone calls for hours on end"

Former Employee - Customer Relationship Manager says

"I worked at Progressive Insurance full-time for more than a year Cons: Working holidays are mandatory, calls are non stop, team chats are useless, calling assist for help is ridiculous because they never want to help, metrics are mainly for up selling products. Those have to be offered regardless which a lot of customers need help paying their auto. It’s insensitive. They also hire you for one job and then add stuff about 4 weeks into training. Had no idea I would have to be upselling anything until 4 weeks into my training. It’s stressful."

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