Proactiv Solution Sucks Customer Reviews and Feedback

From Everything.Sucks

Proactiv, also known as Proactiv Solution, is a brand of skin-care products developed by two American dermatologists, Katie Rodan and Kathy A. Fields, and launched in 1995 by Guthy-Renker, a California-based direct marketing company. The range includes moisturizers, body washes, and hair products, but the brand is known for its three-step anti-acne kit consisting of a cleanser, toner, and lotion. Proactiv+, a reformulation of the three-step kit, was introduced in 2013.

Mackenzie shares her upsetting experience on, "This Proactiv Solution line did absolutely nothing but burn my skin. I have sensitive and combination skin, so I’m used to products irritating my skin but this was just ridiculous and it pretty much made my acne worse."


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Joanna Walsh says

"I never heard of Proactiv until a charge appeared on my credit card ($154) in mid May. I filed a dispute (still under review). Then today (June 29) I got an invoice for an overdue balance of $179.70. There is a customer number and order number if that means anything. They also spelled both first and last names wrong. This time I called their 800# & chose the option "to make a payment" as I figured that was most likely to be answered. It was! The guy said he will pass it on to someone else who will review and get back to me in 24 to 48 hours or 3 to 5 days (?). So we will see. Not expecting to hear."

Day Hardy says

"I have (or had) been a customer for i think over 15 years, since the 2000s. Their products are ok but beware on payments. Proactiv seems to made it as difficult as possible to pay for shipments but yet will quickly send any missed payments to collections with little notice despite having a credit card on file. They will automatically keep sending you their products, the delivery of which is the notice to pay yet, for me, they would never use my card on file but expect me to go old school, find an envelope, write a check, get a stamp and mail payments. If I didn't get a package (which happened from time to time - you don't know when to expect them to look out for them and ensure you received them) you may suddenly start getting requests to pay for something you arent aware you were supposed to receive. Instead of using your card of file, they instead will turn your $50 bill over to collections. The last time this happened for me last year, they cleared the debt. I rechecked my card on file to ensure it was current and now again I received a collection notice... for less than $50, despite updating my card on file and despite being a customer for so long. Their product to me is not worth the aggravation. I am no longer a customer but I would not be surprised if suddenly a package appears at my door. They seem to keep sending stuff without notice or request so I am leery when they confirmed with me today my account is closed that in fact it is."

casey says

"I have had nothing but problems with customer service they do nothing but lie.I ordered my daughter some proactive from the site I paid the extra 14.99 to get it next day delivered it never showed up so I called customer service she told me it was because I ordered on a Friday that it would for sure be here by that Monday I told her they needed to put that on the website that they dont count Saturday and Sunday. Well Monday came no proactive so I called back I told the lady how I had paid the extra charge to have it here by the next day and how I already called customer service once and that she told me it would be here Monday and how it wasnt she told me that she was sorry and that she would put the 14.99 back on my card in 3 to 5 business days it's been over 7 still havent seen it show back up on my card they certainly have no clue what they are doing there. Worst customer service EVER...."

celia 1826 says

"I called to buy my niece and nephew presents. I was told to place 2 separate orders online. I signed back on and saw that I was charges $59.96 not $39.98. and that I had a balance of $35.42 for each !! I was clear I only wanted to supply them with 1 month as a trial. now I am stuck paying a wopping $130 in stead of the $19.99 each."

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