Old Navy Sucks Customer Reviews and Feedback

From Everything.Sucks

Old Navy is an American clothing and accessories retailing company owned by American multinational corporation Gap Inc. It has corporate operations in the Mission Bay neighborhood of San Francisco, California. The largest of the Old Navy stores are its flagship stores, located in New York City, Seattle, Chicago, San Francisco, Manila, and Mexico City.

Melissa shared her opinion about Old Navy on Consumer Affairs on September 15, 2020:

"I placed an order online with Old Navy. I was notified the next day that 5 items were no longer in stock. I can understand one or maybe two items being out of stock but 5 is unacceptable. Obviously, they need to keep the online site updated so that this doesn't occur. Not only did this occur but now I have to wait 5 business days for the credit/refund to hit my credit card. This was their issue so I should not be penalized. On top of this, I paid $22.00 for 1-day delivery only to receive an email saying that the order was delayed because of a packaging error, on their end. Again, unacceptable. When I called Customer Service I was treated like a number and not like a valued customer of which I have been for well over 15 years. I will no longer be a customer of Old Navy and have found other online stores that will meet my needs."


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Former Employee - Brand Associate says

"DIscount is trash, management Is passive aggressive...just NO"

Former Employee - Sales Associate says

"Management is terrible, they will schedule you 2 times a week, favoritism"

Former Employee - Brand Associate says

"Low pay, barely no hours"

Former Employee - Buyer says

"The corporate structure is that of exhausting employees amidst unrealistic expectations and working conditions. I worked until I was exhausted including national holidays & weekends as if 55+ hours a week wasn’t enough"

Current Employee - Inside Sales & Warehouse Opts Mng says

"all about onc, they determine your work ethic based on that"

Former Employee - Brand Ambassador says

"One of the most narcissistic places to work. The general manager will call you not to come in if one of her favorite employees wants more hours or would like to work that day. You will be cut hours, schedule change at the last minute. You cannot have your phone, but the favorite employees can have them sitting on the registers. General management made employees come back from home to fulfill their shifts when the school went online or they would be terminated. Lie about sick, ill, or asthmatic team members during the crisis to keep employees working."

Former Employee - Brand Associate says

"no flexibility for hours, poor management, no care for senior employees, no room for advancement"

Former Employee - Lead Brand Associate says

"Bad management and treatment of floor level employees."

Former Employee - Anonymous Employee says

"There was a sorority-like culture amongst the large group of female employees at Old Navy corporate and if you didn't play the part, or if you challenged ideas, then you were frowned upon. There was a fake attitude that was displayed in a group settings and bullying in smaller groups. I raised a concern to HR and they were completely oblivious to what was going on. Then, when I learned that other colleagues had also gone to HR and expressed they same issues, once again, they explained, "we've never received any complaints like this before?" I found myself trying to hang -in-there and modify how I worked and interacted with the team, but this got me nowhere, and found myself running to the bathroom to hide & cry in silence. I eventually left the company, which was long overdue, but my memories there were nothing miserable. Also, most of the product is overly-designed...you're not reinventing the wheel, just make cool stuff that people actually want wear."

Former Employee - Sales Associate says

"Management does not really care"

Lead Sales Associate (Current Employee) says

"The environment is super toxic and unrealistic. You’re constantly told that you’re not good enough.not enough hours. Managers can be very harsh at times"

Brand Associate (Current Employee) says

"The place sucks! They don’t listen to what you want done. I do not recommend this place of work at all. They don’t respect you as a person, you are just a number to them."

Engagement Lead (Current Employee) says

"the managers are horrible and pick and choose who they want to give hours. One manager will yell at you like you are a teenager if she sees your phone. All of the other managers will yell at you for everything you do wrong. They force you to open credit cards and enroll people into their loyalty program. if you don't get at least 2 old navy cards and 7 navyists you should expect to get yelled at by the managers. Don't even think about calling out because they will still force you to come in even if you think you have coronavirus. Cons: no pto, no sick days."

Assistant Manager (Former Employee) says

"Its a great job for high schoolers. Cons: Don't get 15 minute breaks, overwork, under pay, toxic work environment"

Clothing Sales Associate (Former Employee) says

"Managers where rude. Too many workers not enough things to do which I didn’t mind. But they yelled at you for not doing anything when there wasn’t anything to do. Didn’t make any sense to me. Don’t work for this company they don’t care about you at all. Cons: Short breaks, rude coworkers"

Manager (Former Employee) says

"As in most retail places, work satisfaction depends on your location. There are some stores in the St. Louis area that are very well run and many that are not. At the corporate level, there is inconsistency and very unrealistic work expectations. The expectation to hire quality staff, while paying a poor wage and low allowable hours is ridiculous. The loss prevention teams are more concerned with internal theft than giving the stores resources to help combat external theft."

Merchandising Specialist (Former Employee) says

"I worked here for 7 years. Save yourself the time, if you want to be happy, look somewhere else. Management is horrid, hours are miserable, and they pay you nothing for what they make you do. I did the job of two lower managment positions on nothing, never saw my family because I was up at 3 am almost every day."

Sales associate (Former Employee) says

"This job was so bad I quit within 2 weeks. In a nutshell, no communication whatsoever ( you had to call to ask if you had any shifts all the time) at most you get 2 days of work a week which will be 4 hour shifts. Barely worth it. Everything was extremely disorganized. They expect you to disregard your well-being, blame you for their lack of communication, as well as having unrealistic sales goals. A very bad job experience indeed. You only get one first impression and this job was lacking even the least of expectations. Cons: Unrealistic sales goals, disregarding employees, absolute minimum of hours, lax managers, overall horrible experience."

Brand Representative/Sales Associate (Former Employee) says

"Worst job ever. Management sucks and the environment not good. The lp is terrible and has you try and follow the thieves around while they just sit and eat."

Brand Associate (Former Employee) says

"I only worked here for about a month. The managers value you based on how many cards you sell or how many people you get to join the rewards program. I was working while going to school and they would schedule me from the time i got done with class till close every day. hardly gave me any time to do homework or anything else. Pay was terrible too. and no benefits. Cons: management"

Cashier/Sales Associate (Current Employee) says

"Just really some of the service and managers where some of the worse when it came to supporting the people that they needed to help and just not the best when it comes to supporting coworkers"

Sales Associate (Former Employee) says

"terrible terrible job with terrible management.definitely would not recommend .They do not care about the safety of their coworkers either the work environment was bad as well."

Associate (Current Employee) says

"This is the worst business I have ever worked at. The management is terrible, and very unprofessional. At times, very childish. Not a good place to work Cons: Everything."

Seasonal Cashier (Former Employee) says

"If you want to be promoted, don’t get your hopes up unless you’re super close with a manager. The pay is barely above minimum wage and the hours are cut extremely that makes it impossible to make any livable income."

Sales Associate (Current Employee) says

"i wouldn’t work there unless you want to be in a negative environment. the manager is so rude and talk about you behind your back. and coworkers will be the ones to let you know if they like you. Cons: no hours"

Brand Associate (Former Employee) says

"Even though I would try my hardest every time I came to work, the management would always find some way to say you’re doing it wrong. The managers even make fun of your clothing. Really negative work environment would not recommend. Also I was lied to about the pay coming in and it was never fixed Cons: Rude management"

Old Navy Brand Associate (Former Employee) says

"Absolutely horrible. Horrible management, did not care about their employees at all. They only cared about getting ONCs. They would not listen to employees availability and would schedule is at times we put we cannot work. Overworked us while also underpaying us. No set pay scale, everyone was paid different amounts . Cons: Everything else"

Business and Training Specialist (Former Employee) says

"They will work you like a dog. Use you with no appreciation! Hire you as part time but give you full time hours with no benefits. If you call off the managers will gossip about you to others including your personal business. Managers only manage when corporate is around besides that they do what they want. Cons: Everything and they favor others"

Floor Staff (Former Employee) says

"not great at all i did have a pleasant time there whatsoever. it was not very nice and not very happy and not very helpful. and not not at all something enjoyable."

Cashier (Former Employee) says

"My worst job yet. Schedule is not good, and management is also horrible. They send you home early many times, just because their business is slow. When it's busy, they don't have enough employees working either."

lisa Nicholson says

"Very disappointed in Old Navy this year. I ordered my gifts on December 5th and they didn’t arrive. Called yesterday and they were overnighting my sons gifts which are now scheduled for Monday. Huge Christmas fail and so disappointed as you were the bulk of his gifts."

SickofBS says

"I have been happy with Old Navy, they have done a good job of delivering during the pandemic. I understand that shipping takes longer these days. My problem is that my debit card was charged twice for the same order, 3 MONTHS LATER. I check my bank account every day. The notation on the second charge even stated it was for a May 8th purchase. It took 2 phone calls and an hour to finally reach someone in customer service. The charge happened on a Friday and I called on Sat. The rep told me that it was "a computer glitch. Purchases from May 7-May 11 were charged again on August 7th. The $$ would be REFUNDED on Monday". ON gets to keep everyone's money for 3 days. earn interest on it and can even apply for more funding. I think ON thought people would not notice. This is fraud."

Cora says

"Ordered the reusable face mask and their add shoes beautiful mixed patterns, what I received are only 2 patterns on 3 orders and it is clearly a returned as the return address is GAP, Returns. Will definitely return my entire order. Poor customer service too."

Jessica Kushner-Senakievich says

"I am super disappointed in old navy.com. usually don't have any issues except they are regularly slow shippers. So recently I order some things on June 11th and i decide that i need my things in a jiffy, so for the first time ever, i pay the extra 7 bucks to get my items in a week.....i get #2 of 3 packages on the day everything suppose to be here (june 18th). I get #3 of 3 packages the day after (june 19th). I never received #1 of 3 which was actually sent out before any of the others according to their customer service line recording (2 hours on hold 3 different times with no live person to answer at all, btw). I looked on ups.com its now not arriving until 23rd. (REALLY, oldnavy?!!!!!!!!) so I emailed customer service 3 times came back with auto messaging letting me know there isn't anyone to answer my email and to call the number. On their website I tried to live chat but no one is available there either.....i can't believe THIS is what old navy has come to. I just want my money back for the shipping and them to remove expedited shipping from the website for now or put a strike through on it because it's obvious they can't abide by their own promises and they aren't available to give refunds soooooo.....people are falling for that trap. "Here ya go pay for faster shipping, but hear our excuses about why we can't do that right now after you paid for it....and if u need our help with something, oh well😰😬you'll just have to wait for 3, 6 or 8 months or who knows how long because 'everyone's affected by covid19' 😩 and since this seems as good as any excuse to NOT do our jobs or anything.....we will just say it's due to the covid19 crisis. so, valued customer, your just s.o.l getting your cash back you paid us for things and services that you didn't receive. be sure to come back and shop with us again, ok?" Ummmm......yea?....nope"

Veronica Rivera says

"I made an order April 18th haven't received anything yet, funny storie ups and old navy send me an email telling me my package was delivered today, May 12, and I never received my package, plus ups delivered to another address because someone signed for it, good thing old navy hasn't charged me that yet, after few attempts to contact them I had to called my bank and cancelled my card, because no one ever answered the phone, and if i didn't get my package i don't want them to get my money, and I wait almost a month to receive that..on top of that they charged me for something May 8th and I haven't order nothing else."

sharyn says

"I just bought my granddaughter 5 long sleeved uniform shirts. The price was for them were terrific. I don't feel that the fabric is as good as Wonder Nations or Academy uniform shirts. Their fabric is very soft and comes out of the dryer like ironed and brand new. Old Navy uniform shirts are not soft and have the wrinkle look when they come out of the dryer. But because they were so cheep, I shouldn't complain to much."