Norton Rose Sucks Customer Reviews and Feedback

From Everything.Sucks

Norton Rose Fulbright is an international law firm. It is the second largest law firm in the United States and one of the ten largest in the world, by both lawyers and revenue. In 2017/18, Norton Rose Fulbright had total revenue of US$2.1 billion.

A former employee said this in a review: "Racist legacy employees, no more to be said. Worked at Norton Rose Fulbright for 11years. HR Manager and IT Director are married. They conspire to promote their personal issues. I hated working here. Do not recommend."


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Accountant (Former Employee) says

"Do not expect respect for work life balance in this firm especially with the current management in the finance department. There is no growth or training offered. Work is dumped on you as if you are a robot with little to no assistance or guidance from senior management. I developed severe depression and had no work life balance. Your concerns and wellbeing are not even addressed by ahR you are just ignored"

Billing Clerk (Former Employee) says

"There was a lot of infighting between accounting and the administrative assistants. The manager had no idea what was really going on. The environment was extremely petty. If you are support staff watch your back"

Adjointe juridique - Droit du travail (Former Employee) says

"Très mauvaise ambiance et mentalité."

Security Supervisor (Former Employee) says

"I was employed as the Security Manager with a re-mit to improve the security dept and strive forward with new ideas."

Library Assistant (Former Employee) says

"Lots of repetition followed by 2 weeks of slow time a quarter Cons: low pay"

Special Billing Rates Coordinator (Former Employee) says

"Department Management allowed to harass employees and discriminate others. the harder you work the more you are harassed. if you like being stressed this is the place for you."

Legal Assistant (Former Employee) says

"This employer has very little tolerance for employees who become physically or mentally compromised, the current management team views this as a weakness even when they cause this outcome = a toxic workplace, Stay away for your health's sake! Cons: Long hours with little appreciation from management."

Human Resources Assistant (Former Employee) says

"Insgesamt war zwar der Arbeitsort und die Umgebung sehr attraktiv und ist daher positiv zu bewerten schade war aber, dass nicht mehr für die Fort- und Weiterbildung der Mitarbeiter unternommen wurde und auch keine Aufstiegspfade im Vergleich zu den Juristen ausgearbeitet waren."

Legal Assistant (Former Employee) says

"Like any other law firm in general. Not a fair allocation of Assistants to lawyers. Needs to be revamped for fairness. Some of the procedures are old and need to be fixed. Assistants should learn to work as a team not just the ones that do all of the assistants regardless of years in. I made some good friends and learned some other important life values."

Test Analyst (Contract) says

"Worst company ever. wasted all my time for the stupid interview process in newcastle. Glad i didn't get it. This shows the company culture and how they treat people. Cons: Everything else"

Project Assistant (Former Employee) says

"I had a contract position so I already knew I would not be able to receive benefits .The attorneys on the team I worked on were great to work with but my supervisor was not.She constantly tried to find things wrong and bullied any chance she got to get me to break. I could not work under her leadership.She would say I was too nice because I did not respond to things the way she wanted me too. I do not understand these places that are committed to creating the worse environment for their employees to prove a point, and if you choose to leave you are seen as weak . I will not stay anywhere that is abusive.And these places would rather keep toxic people for years rather than let them go at the expense of good employees."

IP Paralegal (Former Employee) says

"I worked as a patent paralegal for three years and never felt that the partners were genuine or considerate of their team, their needs, their workload, and their responsibilities. It is very top-down as management style goes, and they are not open to changing that or even considering comments even in a city with a culture like Austin’s."

Payroll Administrator (Current Employee) says

"As soon as you walk in the door there is work waiting for you and everything is urgent. Cons: No flexible hours"

Mail Clerk (Former Employee) says

"The job is very unstable. Move from one city to the next in a matter of years. Back anf forth."

IT Service Desk Technician (Former Employee) says

"I was working 2 years for this company . The manager answered very seldom to emails and/or phone calls . Lawyers and Assistants have no respect for IT Department . Cons: Policy to let people go very often"

Accounting Assistant and Payroll Specialist (Former Employee) says

"The staff are no longer treated as valued employees, but rather as numbers. They have cut so many staff members in order to improve the bottom line that many jobs are going undone. Cons: some departments are so short staffed that not all of the work can be done"

Paralegal (Collections) says

"I found Norton Rose to be unappreciative of hard work and they base their pay structure on how long you have been there without regard to the quality of the work produced. They celebrate mediocrity. Cons: Poor management"

Practice Support Project Manager (Current Employee) says

"practice support is total micro managing and everything is outdated"

Employee (Former Employee) says

"Or articling student, but if you are in Comms or Marketing this is a horrific place that you should avoid. Unless you are a spineless sycophant who wants to just blindly follow orders from an incompetent sociopath, you're better off at another firm. The CMO will lie to your face with a big smile on her own because she knows she's setting you up for failure. But hey, as long as you're willing to dive under the bus when she throws you there, you'll make good coin, meet some nice people and have a lot of fun! Cons: Weak benefits, leadership is woefully unaware of how the CMO treats people"

Administrative Assistant (Current Employee) says

"Over the years they have essentially doubled secretary's workload and once simple tasks have become extremely tedious and convoluted. There is no flexibility for staff to work part time hours, although attorneys have that flexibility. Cons: Very stressful, fast-paced environment"

Current Employee - Attorney says

"I have been working at Norton Rose Fulbright full-time for more than 3 years Cons: Difficult partners; cut a lot of legal corners; massive workload, at the same time a lot of bait-and-switch on pay and bonuses; the firm will use any excuse to refuse to pay bonuses or even reduce base pay; avoid at all costs"

Former Employee - Senior Paralegal says

"I worked at Norton Rose Fulbright full-time for more than a year Cons: Management should be more concerned about employee morale."

Former Employee - Business Development says

"I worked at Norton Rose Fulbright full-time Cons: Turnover rate is unlike anything I have ever seen. Loved my manager, but they quit weeks after I was hired. I quickly understood why. Expectations to work every weekend, holidays, late evenings, and to be available 24/7 for assistance across the globe. NRF is a verein and it is very hard to coordinate efforts across countries or at minimum obtain information from international offices. There have been too many changes on this team, not enough leaders and no one has been around long enough to make a difference or implement permanent efficient procedures, which end up changing with every new hire. Because of these reasons, NRF lawyers do not value marketing and the team is severely lightly staffed."

Former Employee - Analyst says

"I worked at Norton Rose Fulbright full-time for more than a year Cons: Was there almost one year and left because the manager was awful. This person was clearly not management material and did not handle stress or challenges well. They lacked leadership and was clearly out for self, not the team. After several complaints to HR about the poor management style to no avail I decided to leave. After I left, so did a few of my colleagues as well and as far as I know the department is still run poorly."

Former Employee - Anonymous Employee says

"I worked at Norton Rose Fulbright full-time for more than a year Cons: Micro managers, not a team oriented environment, Employees with seniority are out for themselves."

Former Employee - Administration says

"I worked at Norton Rose Fulbright full-time for less than a year Cons: Everything related to the job and the people were terrible. Don't get me wrong, the attorneys were nice enough. It was the administrative staff that made my life hell. I was ignored for the better part of a year by my boss and coworkers. I had nothing to do but twiddle my thumbs and count the ways my life was made worse with every moment I spent in this wretched place. The staff was cold and awful to deal with. Inconsequential mistakes (like forgetting chicken on a salad order - oh my!) were treated as colossal failures - and honestly the only time anyone would actually engage with me. To pitch a fit about chicken. What an enormous waste of time and energy. The few times I worked with others on projects was horrible -- I was belittled and talked down to by people incapable of communicating what they even needed. Any time I asked for clarification it was interpreted as major pushback and projects would squander. During my last week a woman decided I wasn't working enough (extra funny since no one ever gave me anything to do!) and forged a campaign to get my pay decreased for my last check, all because I missed an email asking for a menu (easy google search, btw), then called when I was on break. But obviously that meant I deserved less money. So petty, so unnecessary. Way to go, guys. I lasted less than a year. It was still too long."

Former Employee - Associate Attorney says

"I worked at Norton Rose Fulbright full-time for more than a year Cons: Management is entirely money driven, hence the recent combination with Chadbourne. Associates are only viewed as a revenue input, nothing more."


"I worked at Norton Rose Fulbright Cons: Horribly run company, sinking ship, no human emotions here."


"I worked at Norton Rose Fulbright Cons: The staff! They were all so busy backstabbing each other that they forgot to be a team."

Former Employee - Anonymous Employee says

"I worked at Norton Rose Fulbright full-time for more than 10 years Cons: From a staff perspective with nearly 13 years at this firm, it is the worst place I ever worked. I only stuck it out because of it's stability during the recession. I hoped the Norton Rose combination would improve working conditions, but it only made it worse. It has turned into a factory where managers are king. All the quality, competent managers have left and due to reduced salaries and benefits and lazy HR people, they have hired incompetent managers. But because they're managers they're always right and anyone who disagrees is wrong. Benefits have been reduced, annual pay raises haven't kept up with inflation, but most staff's workload expectation has doubled. Paid holidays are average. Things that improve moral have been eliminated. No Christmas... excuse me, "Holiday" decorations were put up last year. The annual "holiday" party for the last 5 years has been a joke, far from the nice night out with your significant other that it used to be. Little things like closing the office early and having a half-day before a major/long holiday weekend are non-existent. We're often the last workers in the building and close to the last in the downtown area on those days, while most other companies let out after lunch. Staff get a significant amount of paid time off but management make it nearly impossible to use. Recent security changes in IT have severely hampered work productivity, with needs to frequently call IT for access or permissions to things that sometimes don't get approved for days. Attorneys are required to put in 8 billable hours a day which means many often have to work 12 or more hours to get that billable time. It is a dead-end job. There is little room for staff advancement and where there is room the firm rarely promotes from within, choosing to hire from outside instead."

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