Moviefone Sucks Customer Reviews and Feedback

From Everything.Sucks

Moviefone is an American-based moving pictures listing and information service. Moviegoers can obtain local showtimes, cinema information, film reviews, and advance tickets, as well as TV content and a comprehensive search tool that allows users to find theaters, channels, and streaming services offering movies and television shows. The service is owned by Born in Cleveland LLC, Cleveland O’Neal I


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I advanced to reactivation specialist (Former Employee) says

"I was a trackback specialist for AOL. Basically that's a cool way to say I was the annoying person who calls and tries to get you to 've back to AOL.And the hook was to try AOL over a high speed connection. All the high speed internet companies come with their own internet server....that isn't AOL. So I was trying to upgrade them and get them to add AOL to their new faster connection.Good bonusesAOL su?ks"

Tech Support (Former Employee) says

"I hated having to follow the same script every day, when I knew what the answer was, it was boring. every call you had to follow a script. it just got repetitive"

Executive Assistant (Former Employee) says

"It was a great place to work while the call center was open. Great employee retention and work environment. I would go back in a minute if they ever opened it again,"

Senior Customer Care Consultant (Former Employee) says

"AOL was a great company to work for, until people left dial up for broadband in droves. AOL really tried to make broadband available but, the DSL and Cable companies would not share the pipeline. They were sneaky about closing us down.lots of swagstress"

Senior Financial Analyst (Former Employee) says

"There is no opportunity for advancement only if you know somebody important in the company. No rules for dress code so environment became very distracting.campus felt like a college compusEverhthing"

Customer support executive, Voice - UK Process (Former Employee) says

"BPO 1st company. learnt the art of customer service. This is the most wonderful company that I worked with."

Retention Specialist II (Former Employee) says

"You can be doing your work exactly how they asked you to do so but if they change their minds on how to do it one day then they don’t need you and fire you."

DSL Technical Support Technician (Former Employee) says

"The company policies do not reflect any interest in genuinely serving its customers. The company will do anything to retain a customer including lying to them, but never actually providing good service. There were banners and posters everywhere promoting the views and quotes of the CEO. There were pep rallies. In all it felt like brain washing such as one would expect in a cult. The employees dedicated to retaining customers were well paid, all they had to do was lie enough to the customer to keep them from cancelling their service. The technical support technicians were poorly paid and discouraged from actually taking sufficient time to resolve customer's issues. The tech's who were viewed as the best performers were ones who had almost no technical knowledge but followed scripts and got customers off the phone the most quickly by any means necessary. Some of the management would escalate calls from being a customer with minor problem to a level of hostility on both ends that was shocking to say the least.Free online account for employee and familyalmost everything"

Marketing (Current Employee) says

"AOL is unlike any place I've ever worked, but like every company I've read about in corporate stereotypes. It is a corporate conglomerate that is too large for its own good, with confusion about roles and responsibilities, where everything is urgent, but nothing makes any impact. Employees at AOL are rude and competitive with one another, and try to look busy to maintain their job without coordinating or working as a team. AOL is all about words, but with no action to back them up. Its a mess. Just don't.Paid wellRude employees, confusion, no clear work roles"

Retention Manager (Former Employee) says

"How would you like customers yelling at you every day while your supervisor laughs?!good payeveryday was the worst day of my life!"

managing editor (Former Employee) says

"Headline says it all. Tried to make me work as a permanent freelancer and when I asked for clarification (they fired my manager and told me to take over) they wouldn't renew my contract. Plus, it's AOL, a technologically worthless white elephant in Verizon's closet now. Plus Shingy is gone"

AOL Support Portal Production Platform Owner (Former Employee) says

"Year after year it keeps shrinking. Not a safe place to work anymore.Interesting place and technologiesLayoffs"

Sales and Management (Former Employee) says

"AOL closed its US based call centers to only keep its foreign based call centers to save overall money. Many customers constantly complained about the call center employees that did not speak English clearly. AOL bases its decisions on not how well a person does, but how well they meet their statistical results of the calls taken in a given day.occasional free food, great benefitsclosed all us call centers"

Technical Manager (Former Employee) says

"Too much politics - extremely poor leadership. The head of Bangalore development center did not have any experience leading an organization - this resulted in a toxic work environment marred by inter-team politics. End result was that the India center was closed."

Associate Producer (Former Employee) says

"Extremely disorganized and poorly managed company. Consistently reprimanded due to serious lack of communication. The pay is fantastic, but the office culture and the way you feel at the end of what can be a VERY long day (I once worked 6 a.m - 9 p.m) is just not worth it.Free Snacks, Compensation, Work Perks (free events)Poorly Managed, Disorganized, Zero communication"

Help Desk Support (Former Employee) says

"The amount of overtime and perks you get for working for this company was the best. The hardest part of the job was they did care about fixing the customer issue but the numbers of calls I take in a hour. Maybe that is why they are no longer relevant.Playing poolDidn't care about fixing customer issue; The amount of overtime and perks"

PC Technician (Former Employee) says

"Worked at this job a long time ago and cannot recall to much about it to write this critique."

Editor (Former Employee) says

"Faults are too numerous for the space allowed, but here goes: 1. leadership only cares about profits, not people 2. they lead from DC or NY and have no idea what it's like for their remote employees who work in smaller cities or suburbs 3. they spend a ridiculous amount of money on stupid games at conferences, yet are happy to lay employees off the next week 4. they are CHEAP when it comes to the staff, yet reward the top, top"

Video Producer (Former Employee) says

"When I was first hired, they told me there's tons of room to advance and that there's lots of creative freedom. Neither are true. They don't pay well, they know you're expendable, and they're not at all organized. I've completely stopped putting effort into my work with this company because there's no reward or motivation.Chance to expand your portfolioLow pay, disorganized management, no creative freedom, slow system"

Billing/Customer Service/Sales and Collections (Former Employee) says

"No job security, they lied to customers and departments close down every week.noneeverything"

Chris says

"MoviePass was innovative when it started, but now its features pale in comparison to what you get from other similar deals. Hard pass"

Péter Farkas says

"scam / wants your credit card info"

VABanks says

"Movie Pass deserves a lower than 1 star review!! We purchased 4 passes from Costco. The first time I tried to use my pass, it would not work. Movie Pass said they would reimburse me the cost of the ticket, but that never happened and it will take you more time than it's worth. All of our passes worked sporadically, and then Movie Pass changed their policies: they chose which movies and which theaters the pass would be good for each day. After this change, we were NEVER able to use our movie passes again. We checked theaters up to 30 miles away and were still not able to find a movie we wanted to see. When the passes expired in a year's time, 2 movies cost us approximately $45.00 each. Too good to be true; lesson learned!"

Taty Kirshteyn says

"They will steal money from your credit card. There is no way to get a refund. No way to contact them over the phone, email or chat. Have been trying over a month and noone ever answers on any of those. Worst company ever."