Microsoft Sucks Customer Reviews and Feedback

From Everything.Sucks

Microsoft Corporation () is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and E


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Current Employee - Senior Software Engineer says

"I have been working at Microsoft full-time for more than a year Cons: Azure is not great when compared to aws, they tried to follow what others are doing and because of the customer base of Microsoft they are surviving nothing else. Stay away bad policitics and no WLB. Pay is also very bad."

Current Employee - Senior Software Engineer says

"I have been working at Microsoft full-time Cons: Nothing major, azure is very far from Aws. Very political and bad salary or no wlb."

Current Employee - Training Associate says

"I have been working at Microsoft part-time for more than 3 years Cons: Entire job role change No additional compensation Lack of guidance, often left creating our own in house solutions"

Current Employee - Software Sales says

"I have been working at Microsoft full-time for less than a year Cons: Extremely unsupportive of parents during Covid. Disconnected culture. Cut throat management style, and metrics. Goals are not aligned to the actual market, and OTE during hiring process, is much different than the real world ."

Current Employee - Softwater Engineer says

"I have been working at Microsoft full-time for more than a year Cons: Higher management is doing a terrible job. Things are always running in an urgency mode. There was a data breach, then hold a 3 day security training, there are incidents, schedule meetings. Discrimination issues? schedule a meeting and be done with it. No real long term planning. Morale is low. Some teams are working 80 hour weeks and some teams work 1 hour weeks."

Former Employee - Partner Manager says

"I worked at Microsoft full-time for less than a year Cons: Partner Organization remains the same toxic environment that MSFT was known for before Satya came in, the "clean up efforts" have not extended to all organizations."

Former Employee - Project Manager says

"I worked at Microsoft full-time Cons: zero people support to realocate on reorgs"

Current Employee - Software Developer says

"I have been working at Microsoft full-time Cons: Offshore people not investing in their own resources her in this cuntry"

Current Employee - Software Engineer says

"I have been working at Microsoft full-time for more than 3 years Cons: Pays peanuts and makes you work like a donkey."

Former Employee - Technical Support Engineer says

"I worked at Microsoft full-time for less than a year Cons: Could never really grow and find balance"

Electrical Design & Test Engineer (Former Employee) says

"No innovation or creativity. All lies upfront. Cost cutting all the time with cheap imported alphabet soup of visa categories. Army of clue less managers and few workers. Very less work and lot of useless immigration discussion all the time as every body's priority is to get early in green card process. A US citizen is considered a foreign entity in Redmond, Washington, USA."

Program Manager (Former Employee) says

"Transit and residence are a hassle. Construction makes everything worse. Not many food truck options around. The ones that are around are expensive...talking $10 for a burrito."

Management in Various Orgs (Former Employee) says

"If you want a covertly racist but overtly discriminatory work environment, then this is the place for you."

Store Manager (Former Employee) says

"tech company with 67 stores worldwide. The store has a store manager, and 4 ASMs. There is also a gaming expert and a community expert. The store has 45 employees"


"Liar Liar pants on fire. Gave the best work to other people and leave you starving for credit. Don't work for it even if they pay you a million dollars"

Software Engineer (Current Employee) says

"Regret joing the company, a waste of time"

Senior Software Engineer (Former Employee) says

"Stressful with lots and lots of bureaucracy and politics at every level. Quality of work is not so good in India. Mostly restricted to the UI development."

Concierge Administration - Technical Support (Former Employee) says

"I worked from home during this job, and the call center managers monitored everything I did down to how many times I peed throughout the day. No training. You're suppose to come up with answers to complex questions on the fly by using their knowledge base. It really is an inhuman way of treating people."

Sr. Enterprise Architect (Former Employee) says

"very closed to themselves unethical workforce. they ask you to do illegal work for example Lie to the customer. I advise not to work at Microsoft. Unethical management."

Azure/ADFS engineer (Current Employee) says

"was having to do premium support with zero training, everyone there doing support, including long term people would have to google everything to get an answer, I am not sure where the brains of Microsoft are, but they are not in Irving Texas, management was zero help, impossible to become full time, after you 18month contract, you are let go and they would bring in a new group of people to train in how to google support for Microsoft. Cons: management, hours, guidance, family life"

Senior Server Support Administrator (Former Employee) says

"Like most places in the former-USA, regardless of whether one is liberal or conservative or of their ethnicity -you do not matter, your cooperation, work ethic, accountability all have no value. In the North West, they have just as much hick / redneck or liberal SJW pride as the next fool with US citizenship. At Microsoft if you show your teeth when you smile they say that is a sign of weakness. The USA is full of superficial morons that have no idea how to improve anything, just like Microsoft. Cons: You get to work in America"

Program Manager/Business Analyst (Former Employee) says

"Microsoft has a very clear divide between Full time and Contract employees. The reason for this is that the full time employees have free range at the contract employees. We are verbally abused, forced to work well over 60 hours per week with no OT pay, no consistent communication exists and last minute demands are turned into high priority so that they are delivered right away with 0 prep time. The full time employee I used to take direction from would submit report requests at 11:00 p.m. at night and would expect them in his inbox within 2 hours or by 8 a.m. the following morning. None of this of course communicated ahead of time. I had hoped to pursue a full time career but after the abuse I experienced I would never apply to Microsoft again."

Latin American Director (Former Employee) says

"Zero work-life balance. If you like numbers that's the place to be because once you get there you become one. Most of the time you are locked in a room. Cons: Work-life balance; Poor leadership"

Global Account Executive (Current Employee) says

"Very difficult company to integrate from the outside. No formal training or onboarding provided. Commoditized selling approach, front line is completely disconnected from CEO or executive leader mission of solution selling. Cons: Horrible Culture"

Services Advisor (Former Employee) says

"Quite Frankly, Store 0006 management has their heads up their butts. its all about the customer screw what the employee tells them. Microsoft retail sucks."

Executive Business Administrator (Current Employee) says

"Microsoft is a great place to work. They value work/life balance. Very team based environment. Everyone is treated with dignity and respect. Great cafeteria."

Hardware Test Engineer (Current Employee) says

"I have never been treated so poorly at a job, horrible experience being a contractor at Microsoft. Management is horrible, and FTE's (full time employees) are valued more than contractors. A demeaning job that pays well. Cons: As a contractor you will be treated like a second class citizen"

Sales Representative (Former Employee) says

"fakesters.. the jobs advertised are not reals."

Sales Executive (Current Employee) says

"This company has gotten too big and cannot manage to recruit properly as well as poor management which is awful. They act like they are giving the world such a great product when they really have not changed much since windows 95 lol. Cons: they are not apple"

Product Advisor (Former Employee) says

"A typical day will always be a surprise. That was fun at first but after a while, you get tired of the inconsistency. I have learned a lot about Microsoft. Its a great company however, if you are working at this location , Arlington, VA you are going to be miserable. The management is definitely unqualified. They babysit instead of manage. The culture is really relaxed, and that's the problem you can really doing anything you want and sometimes there is some unfairness to the rules and that is shown ASAP. The hardest part of this job is conducting Virtual Reality demos for customers. The best part is when they actually get food its great! You will probably gain 15-20 pounds because they ate always feeding you. But you will lose it all in a month or so because if you care about doing you job correctly, you will get stressed out and lose pounds. Cons: Management, Food Breaks"

Rosa Reimer Hesse says

"The worst costumer service you can imagine. And they steal your money. Dont trust these don't-care-about-costumers "people"!!!"

Ross says

"Microsoft uses Windows to Harvest not just your info, but what ever is on your PC. They do this through their settings. If you've ever wondered why you Update your PC then it screams at you to download something you choose to avoid? It's because you're not letting them harvest as much as they could from someone else. Little to none of it actually goes to helping Windows, or a Customer who has a Problem with Windows. How do I know this? Their Customer Service is an Online Forum, which means ANYONE can respond to those issues. Some can even pretend to be employees, or lead you to believe they're employees by their user name."

Niels Lützhøft says

"Windows 10 can format an external hdd from ntfs to exfat. I did that by error on a brand new hdd and wanted to reformat back to ntfs. This can not be done, windows can't read the drive even though they claim to be able to. I've gone through every tutorial available online, nothing helps. I called the m$ support, they didn't know what exfat was (at least this one didn't) and could not help. Not even a Mac can read the hdd which is puzzling to me. It seems that Windows 10 has broken the drive for good. I'm sooo pissed off, I'm gonna switch entirely to Linux."

Cue Here says

"END GAME - Finally after 5 days of "we'll get back to you" someone did - although lots of messages that "we tried to ring you and left a detailed phone message on your answering machine". TWO things there - 1) I don't HAVE any answering machine setup & 2) What time of the day were you ringing. I found out it was someone in the Central time area of the USA (I'm in Australia) - so I would have been asleep! RESULT - NONE! "Oh, I'm a software engineer, not activations - I can't help you. You'll need to talk to Billing and Activations". That's where I started nearly two weeks ago. They have my money & give no after care to activate it. I will be returning the "scratched" card without an activation number back to the store I purchased it from using Australian Law to get over the fact Microsoft put on the card "Not returnable once Activation covering is removed". It will become the software retailers problem - and if they waste 5 hours as well, they are welcome. I'm over it. There's alternatives that I will now pursue which aren't this "Customer UNFOCUSED". Disappointed at the arm waving and lack of knowledge by their "support" teams who haven't a "link" on their Support Help Desk Screens with what to do when this happens. EARLIER 4 Hours of my life lost to Microsoft "Help Desk" today that I'll never get back. Microsoft Office 2019 Home / Business - purchased as a "Card" hanging on the hook at the local stationery supplier. However the "scratch the activation" took off the number underneath as well. That started a whole bunch problems. 1) Whatever department you are transferred to is always "the wrong department". 2) When transferred to the "right department" you are disconnected mid-call. Even though they have your call back number and email address, carefully taken from you at the start of the call, you are not called or emailed back. 3) Their notes from "other customer support" never seem to be available to another staff member. So you get yet ANOTHER "Job Reference ID Number". 4) Uploading documents to prove you purchased the said product brings a message from the Microsoft Secure Server "Unable to upload - error" - in a big red block. 5) Transferred again to another department. Go through most of the problem again. 6) Have to identify myself to them again with another email code number. Yet another Job Ticket generated. Seem to have me using a Macintosh with Windows software - really??? Details incorrect and requiring them to edit my name, email and phone number 7) Help Desk failed to make it work after 2 x 2 hour sessions. "We'll call you back". Estimated time is 3 to 5 DAYS (not hours). 8) It's YOUR activation code not working but I've been made to go through the hoops - repeatedly. Your support staff couldn't make their own support software ("We'll remote control your machine" - fail. You can upload your scans of your receipts please and the back of the "scratch activation panel" - Upload to Microsoft Secure Server - ERROR WHILST UPLOADING. However did get two bits (but the WRONG two bits) of information up to their secure server. 9) No better off with activating the software. 10) $345.00 out of pocket with "perhaps" a fix within 3 to 5 days."

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