From Everything.Sucks

Mercari, Inc. is a Japanese e-commerce company founded in February 2013 and currently operating in Japan and the United States. Their main product, the Mercari marketplace app, was first launched in Japan in July 2013 and has since grown to become Japan's largest community-powered marketplace with over JPY 10 billion in transactions carried out on the platform each month. Among those Japanese users utilizing one of the country's many community marketplace apps, 94% were found to be using Mercari. Features such as Mercari Channel (live streaming e-commerce) and the Mercari NOW service, which allows users to instantly receive cash for their items, have contributed to the app's widespread success. Mercari expanded to the United States in 2014 and the United Kingdom in 2016. The Mercari app has been downloaded over 100 million times worldwide and the company is the first in Japan to reach unicorn status.

Mercari has no customer service and accounts can be suspended without notice, Joe P. at sitejabber.com

"I tried to make a purchase with a credit card using all valid information. It went through but the next day I noticed that Mercari canceled the transaction and suspended my account for no reason. No explanation, no phone support, no response. The people running this business are total buffoons. I won't be attempting another transaction on this bogus platform. Unnecessary waste of time"

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jk says

"TERRIBLE CUSTOMER SERVICE! I was sent a item with missing elements as well as postage due on delivery (even tho I paid for postage). Mericari automatically give the seller 5 star reviews upon delivery. I did not receive my full item nor did my delivery fees get reimbursed. Customer service just gave me the runaround. NEVER AGAIN. USE EBAY INSTEAD!!!!!"

Current Employee - Anonymous says

"Complete dysfunction at every level (individual, team, strategic); decisions made with no transparency. Core aspects of the business are not being invested in. Mercari had a lot of promise once but is thoroughly squandering it."

Operations (Former Employee) says

"Most of the company is run by one woman, not the CEO (Finance, HR, Operations, etc). On many occasions heard employees verbally harassed by management. Inexperienced management and a complete disregard for communicating on any level has caused disconnect between every department. Some great/smart/passionate employees that work here but Mercari tends to over promise and under deliver. Actions speak louder than words, and the words aren't too promising either.Co-workersManagement"

Rebecca Scott says

"FedEx would not deal with me directly on the damaged package claim, and Mercari refused to sign the waiver in order for them to be able to assist me in the matter. Now I am out the item which I cannot resale because it was completely destroyed in shipment."

Current Employee - Anonymous Employee says

"Stay away. This place is a joke. The so called upper management is dysfunctional, old-school and nepotistic. So many senior management departures in the last year. CFO, Head of Customer Service, VP of HR, leaders in product, marketing - all left after relatively short time at the company. There is whisper of other senior leadership leaving soon too. CEO is hardly visible and given he is just a deal-maker, he blindly believes whatever his inexperienced deputies in other functions tell him. Pockets of extremely high ego, hubris and conflict avoidance - all of which CEO turns a blind eye to, are ruining what was once a promising startup and causing it to spin instead of move forward. So many external people have told me "Is this your ____?" where ___ is a senior management title. Only shining light in the entire leadership team is the management in Japan that is focused on the US business. Stay away and don't bet your career on this place."

Customer Service Calls/Chats Lead (Former Employee) says

"The job is easy but dealing with the fake upper management is stressful and they have no transparency at all. The culture was really great there but the moral has been brought down."

Eleanora Neale says

"i placed an order and they said it would be here in three days almost 2weeks now have not heard from them,no phone number on their site,So far i am really not satisfied with this company.Will give it a few more days than i will take some kind of action."

Former Employee - Anonymous Employee says

"Bad everything else. Laid off 28 people right before christmas. Pitiful severance package. Mismanaged. Don't care about people. Run by reptiles. Do not work here if you want your employer to care about you whatsoever. They even strong-armed everyone who got canned to not write glassdoor reviews by threatening to take away their severance."

Entrepreneur/Small Business Owner (Current Employee) says

"A typical day at work will be packaging items, printing off shipping labels, replying to customers , driving to the post office and shipping them off. What I’ve learned about being a small business owner is hustle. I’ve learned hustle because everyday you are not going to sell something and make money , there are going to be some hard days so I don’t give up no matter what. The hardest part of the job is not knowing if you are going to make any money that day. The most enjoyable part of the job is hearing back for the customers that they love how much care I’ve put into make packaging their items and shipping them off to them as fast as I can.Hearing back from my customersNot selling items and making money that day"

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