Max Mara

From Everything.Sucks

Max Mara is an Italian fashion business. It markets up-market ready-to-wear clothing. It was established in 1951 in Reggio Emilia by Achille Maramotti (7 January 1927 – 12 January 2005). In March 2008, the company had 2,254 stores in 90 countries. It sponsors the Max Mara Art Prize for Women.

Max Mara website doesn't refund money when mistaken items are returned, according to Laurence at influenster.com

"Never buy anything on max mara online. When you return an item max mara does not refund. Layers and thieves. Be careful."

Max Mara Reviews

Jan.decerce says "Never again. Always buy coats here. Bought three quarter length jacket. After 3 months fabric pilling all over. Obviously cheap material. Sent head office photos. They asked me to send the receipt which of course I didn’t keep. I will never ever shop here again. Their standards have fallen. When you spend over 600 on a coat you don’t expect this type of customer service Goodbye MaxMara"
Clair says "I purchased a Madame coat online. The payment went through without a problem and I was expecting to be notified about the shipment. Instead I got an e mail requesting “additional information” because the order was flagged. I called customer service to find out what was going on, why did they need more information when the payment was approved, the shipping and billing address was the same And the previous week I ordered 4 tops to the same address and all 4 items Were individually delivered without a problem. 4 separate boxes! Very annoying experience. And they have no explanation. I guess Max Mara online is not in the business of selling to customers. They are in the business of annoying the customers. It was ok to sell and ship 4 items a prior week but not ok to deliver 1 item to the same address? I spoke to several customer service reps and write several e mails, but all I heard was that this could happen for “a variety of reasons”. Never any specific answer. I cancelled the order. This is not how a regular customer should be treated. Very disappointing."
ctlnchrn says "Actually no star at all! Are they going bankrupt?!! No return in 4 months, although re-assured I'd get my refund twice!! Reading all your comments, I think we should take further action and report them to the Police as this is stealing!My coat was £750 and I'm not going to forget about it!"
Laurence says "No refund 8 weeks after return! Lyers!!!!"

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