Macmillan Sucks Customer Reviews and Feedback

From Everything.Sucks

Macmillan (occasionally known as the Macmillan Group) is a British publishing company traditionally considered to be one of the 'Big Five' English language publishers. Founded in London in 1843 by Daniel and Alexander MacMillan, since 1999 it has been a wholly-owned subsidiary of Holtzbrinck Publishing Group with offices in 41 countries worldwide and operations in more than thirty others. known as the Macmillan Group) is a British publishing company traditionally considered to be one of the 'Big Five' English language publishers. Founded in London in 1843 by Daniel and Alexander MacMillan, since 1999 it has been a wholly-owned subsidiary of Holtzbrinck Publishing Group with offices in 41 countries worldwide and operations in more than thirty others.

A former employer complained that there is no real advancement in Macmillan “Hard to advance. The office staff is governed by warehouse policies, which can be unnecessarily hazardous to employees and emergency workers in snow and big storms. Most people work for the benefits because the pay isn’t enough to live on alone.”

On the website kununu.com an employee shared that Macmillan corporate communications are terrible: “There's little to no transparency. We are moving next year (parts of the company have already moved into temporary quarters) and the official announcements regarding the move(s) have run the gamut from vague to deceitful. For a company that prides itself on its publicity departments, this is just mindblowing. Also, the low levels of our salaries are disgraceful - we are well below the industry average in NY.”

Carmi Parker from Washington, DC wrote an article about Macmillan for publishersweekly.com expressing that several editorials chosen not to purchase any new licenses for Macmillan e-books: “We see e-books in libraries as a win-win: for readers who cannot afford $14.99 for a single new release e-book, and for publishers, like Macmillan, who can generate revenue from readers who otherwise could not buy books at all. And while Macmillan’s e-book embargo aims to squeeze a few more sales out of frustrated library users, it unfairly disadvantages e-book readers who use the library out of need. Equal access to information regardless of ability to pay is foundational to a democratic society and is why public libraries exist. So, we cannot in good conscience support terms that include such inequity.”

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Former Employee - Anonymous Employee says

"Management publicly pushes inclusion and diversity however in private meetings they are filled with hate"

Former Employee - Inside Sales Representative says

"Low pay, No real vision or identity, technology fails constantly and is always behind competitors. It's a constant game of catch up with products. The systems lack basic needs for reps to plan and be efficient. Management team for inside sales are void of management 101 skills. They never focus on revenue that is being brought in - instead they only know how to manage through big brother dashboards that tell them what menial tasks their reps are doing every second of the day. It forces all of the reps to manipulate data rather than work on what is the most important thing to the company - making sales and increasing revenue. Days were filled with redundant and unnecessary conference calls and they put people on performance improvement plans who should not be on them....such as goal making reps, while reps who hadn't made their number in 3 years were not on plans. Once again, they don't care about revenue. Reps carry the load of about 4 people and in inside sales, they run "contests" so that they can give people more work to do - work that was the responsibility of the managers who decided they don't have time to do it because they are so busy sitting in their offices monitoring salesforce dashboards. It's a joke. Bottom line: the managers lack basic people skills and experience and the only way they feel confident is by micromanaging their best people...and the suits at the top don't even notice. If they were to sit in on 1 conference call, they would realize how lacking the magement team is in Hamilton."

Former Employee - Production Manager says

"I was given a work load three times as time consuming as the other Production Managers who are juiced in while I received much less pay in terms of salary. The management plays big time favoritism and selects "royalty" for the cushy jobs while giving the hard working employees the shaft. Average level of intelligence for the workers is surprisingly below average. Human resources department is corrupted and protects upper management. Bad managers who do not really know how to motivate. Bad people all around."

Lead Macintosh Engineer says

"We are sorry that this employee rates his time at Macmillan negatively. We take complaints of racism very seriously. In response, our practice is to conduct an investigation --as we did in the case cited here –and take appropriate action. Terminating someone for making a complaint is unlikely to be an appropriate response. It was not the appropriate action in this instance and it is not what happened in this case. You can read more about the Company’s commitment to maintaining a fair workplace in our Code of Conduct at http://macmillan.supadu.com/images/ckfinder/704/pdfs/Macmillan/MACMILLAN%20CODE%20OF%20CONDUCT%20USA%20July%202014.pdf."

Former Employee - Many Positions In Sales and Marketing says

"Ongoing restructuring creates a sense of insecurity, most important market (composition) has shrunk in recent years, company is suffering now because of earlier failure to develop coherent media strategy, salesforce morale is low after a series of bad years, many employees expect ownership to sell if poor results continue"

says

"silo-ed culture, cliquey, hard to be visible within the company, low pay, even lower bonuses, minimal opportunity for promotion, building is falling apart, many higher level positions barely know how to use computers and rely on younger employees to aide them in doing their jobs."

International Material Handler says

"Short breaks, no raise in pay or promotions, basic lack of respect."

Current Employee - An Employee says

"Poor pay, incompetent and ignorant leadership, decision making based on covering leaderships mistakes and not what's best for the company."

Former Employee - Programmer says

"You won't be there forever. Macmillan's sales force (which control the direction of the company) WANT to sell paper books (not internet based learning tools for a modern world). They do not care about the students (their customers). I know it sounds like I'm bitching - but Macmillan's market share is down to 5%. Hopefully they'll turn this around - but it may already be too late."

says

"very hierarchical, lack of communication from management. General daily chaos due to lack of boundaries with business requirements. Unstable software platforms create fires which constantly have to be put out."

Receptionist/Administrator (Former Employee) says

"Pressure and stressful no room for compassion wouldn’t go back my boss wasn’t very helpful or ever around a lot of people left because of her including me"

Mac Specialist (Former Employee) says

"Stay away from this place, VIP IT manager is a back stabber and very revengeful. The team that he hires are not friendly at all. His job is to look for any mistakes you make so that he can confront you hoping that he can fire you.Company has a few nice people who work hard.Not a nice place to work at, lots of layoffs."

Editor (Current Employee) says

"Not a very great place to work work stress long hours, there is time flexibility work from home option regularly training and teaching is good management is bad co-workers are goodtime flexibilitywork stress"

PMO Coordinator Transformation & Change (Current Employee) says

"I have huge regrets at joining Macmillan. I would never recommend this company as an employer"

SDA (Former Employee) says

"unprofessional, dishonest, two-facedthe most unprofessional company to work for in York"

PMO Administrator (Former Employee) says

"I was employed here on the basis diary management would constitute 15% of my workload - reality was 95%. I understood a PMO team was in place, but I was working alone. There is no team spirit, a large element of cliqueness and newcomers are made to feel very unwelcome. I cannot recommend anything about this employer. A horrible place to workunfriendly"

helper (Current Employee) says

"This was a good work experience because there was different tasks every day to do and the staff were friendly and approachable. In addition, there were breaks in between jobs."

Editorial Assistant (Former Employee) says

"No sense of leadership. You work hard for hours a day but don't really understand what the goal is. The premier product (Launchpad) is a mess and instructors are dropping it persistently."

Logistics Team Lead (Former Employee) says

"management just wanted orders done. didn't care to much about the personnel. hi turn over ratio.get discounts on booksmanagement sucked!!!!"

MPS (Former Employee) says

"No salary hikes or proper policy. Join MPS until unless you do not have another job. Pros: Free friendly environment Train from the basic Cons: No salary hikes Very low starting pay"

Senior Technical Editor (Former Employee) says

"Racing against time to reach production target.... How to proof read and edit articles Extremely partial to a certain section of employees Were fun to know and be friends with Wake up at 4 am in the morning to attend first shift Challenging work environmentWithin easy travel distanceToo many cooks spoil the broth... Like wise too many Managers are Damaging Macmillan"

Graphic Designer (Former Employee) says

"Strengthened my knowledge about my software. Fun working atmosphere.Bad appreciation"

Analyst (Former Employee) says

"Hard to advance. Office staff is governed by warehouse policies, which can be unnecessarily hazardous to employees and emergency workers in snow and big storms. Most people work for the benefits because the pay isn’t enough to live on alone."

Nights conveyor (Former Employee) says

"Bunch of liars more interested in getting new fancy red mercedes than looking after her staff. Investment in to the company good rather time with staff.NoneNone"

Assistant Manager - IT (Former Employee) says

"Unless there is a tight situation, dont join this company. Very poor IT infrastructure, Unapproachable management. Non Friendly environment and no job security at all. There are always 180 degree turn in management decision."

Quality Executive (Former Employee) says

"many learned and client needs have met but some time extends for job and upgrade needs time there very often location changes there so this is an disappointment there found.goodgood"

Regional Manager (Former Employee) says

"the company is presently handled by some new management.needs to be given some time to review its overall performance.the company previously was into bidi segmentnothing specialnothing special"

Software Engineer (Former Employee) says

"a typical day at workwhat you learnedmanagementyour co-workersthe hardest part of the jobthe most enjoyable part of the jo"

AGM - Finance Controller (Former Employee) says

"Its so so about working culture. Biggest problem I am facing here is about knowledge on people's part. People proclaim themself to be best in the world."

"Executive XML Editor" (Current Employee) says

"I had work with good team and enjoyed my work completely but i want change my job for best opportunity and career. Moreover i'm looking for something new work space which can i learn something new and i'm good hard worker and i can give my best performance"

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