Mac Tools Sucks Customer Reviews and Feedback

From Everything.Sucks

Mac Tools (previously, Mechanics Tool and Forge Company) is an American company that distributes and markets professional tools and related equipment. It is headquartered in Westerville, Ohio, United States. The Mac Tools line consists of over 8,000 professional tools, including screwdrivers, ratchets, wrenches, and assorted air tools.


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news news says

"This company sucks. Wasted me lots of time on an order less than $50. They don't ship orders to PO Boxes, apartment numbers, building or warehouses. I was told my order will be released to ship but later on they asked me to provide another address. Per their request , I provided a home address to them; however, they never made response to my messages anymore and then cancelled my order. Horrible customer service!! Will not buy any products from this company."

Kubla Khan says

"Mac tool UK are utterly useless. I had some warranty issues and I have learnt I have to send the item to Sheffield. They have become part of the Facom Group so it will cost me nomey to send money to have it redelivered and of course there is always the cop out of if they think it falls in thier T&C's"