Life Extension Sucks Customer Reviews and Feedback
The Life Extension Foundation (LEF) is a company that sells supplements and vitamins. Its claimed goals are to extend the healthy human lifespan by discovering methods to control aging and eradicate disease. It is headquartered in Fort Lauderdale, Florida. It also has a call center location in Las Vegas, Nevada.
Proofreader/Copy Editor (Former Employee) says"The most enjoyable part of the job was great coworkers! The least enjoyable part was how clueless and ungrateful management is. I went from a salaried position to an hourly position based on a "new" federal law that never even went into effect/passed. They did this to several people, including a very nice 70-year old lady who was one of the first employees. So, after four years of working through lunches and coming in on weekends and basically working my tail off I was making less than when I started. Not the career path I had hoped it would be. Best advice … run … don't walk … the other way!!"
Health Advisor (Former Employee) says"bad place to work/turnover is high/employee retention not important to this employer"
None (Current Employee) says"The clinical research department in this company is a complete joke. Co-workers are nice but the management is highly questionable. The manager is barely able to communicate or even formulate a proper sentence in English while the director spends his days on the phone. They claim science advancement and double-blinded studies while the manager is unblinded and has access to the study data. They do not care much for the subjects participating in the studies as they do not want to properly compensate them when experiencing adverse events from their products, even though in the marketing material it says participants are compensated for time and travel. Also, they do not want you to get off your desk and much less interact with other workers from the store. Your basic job duty consists of making hundreds of copies of documents that later need to be tossed in the trash."
None (Former Employee) says"Stuck in the 1980's. Staff are treated as disposable, so very high turnover; employees are expected to use their personal cell phones to monitor e-mail and respond to calls and text messages outside office hours; office appears dirty and is not well maintained; lousy benefits (company health insurance for kids is expensive); no paid maternity benefits. Lots of finger pointing instead of collaboratively working to solve issues. Pretty much everything is done as it has always been done. Most of senior management do not have children, so seem not consider issues most important for people with families. Particularly poor option for single parents and young women. Cons: every department is a silo; no opportunities for advancement; expensive family health insurance"
Health Advisor (Current Employee) says"If you want to be underpaid and overworked then this is the job for you. Management does not care about the employees. They allow you to be berated by customers and you are not allowed to defend yourself. Cons: Everything"
Health Advisor Doctor (Former Employee) says"This company is attempting to provide an innovative service for its members, however, the company itself is not well managed. All of the individuals that hold higher status positions are unaware of how perform the job that they were attempting to manage. This made it very difficult to communicate and relate with one's supervisor."
Customer Service Representative (Former Employee) says"I worked there for 4 and a half years and in my last year I watch people who had been there for years quit because management had become so terrible. LE has a point system in place so if your sick, kid sick family emergency etc u still get penalized. For a company that supposedly focuses so heavily on health they had zero concern for the health of their employees. Cons: Point system, job environment, management."
Call Center Representative (Former Employee) says"This place is a joke. Favoritism abundant no room for advancement management constantly at each others throats while wearing a smile acting like best friends. Supervisors were overworked I had 2 different supes was supposed to get weekly counseling sessions I received 2 the year I worked there. Look up founders do your research see if these are the type of people you want to work for!"
Employee (Former Employee) says"If you like Micromanagement and Dictator culture, perfect place for you"
Sales Associate (Former Employee) says"Worst management I’ve ever worked with. Zero leadership skills, zero communication skills, zero ability to inspire employees , favoritism, extreme lack of appreciation from management and the most spoiled/ entitled customers l have ever dealt with. There also are many employees that work there that are either related to, married to or dating one another. Cons: Too many to list"
Warehouse Associate (Former Employee) says"HR would tell you, you can come to them if ever an issue but you become the issue."
Health Advisor (Former Employee) says"This was a good place to work 4 years ago. It is a call center so the expectation is to answer back to back phone calls all day. Customer service is excellent but to cost to advisors on the phone is huge. The standards are subjective and the calls are scored based on ever changing expectations. Currently the questions are to be answered based on information found and read from sources on the web. Variation can result in a failing score, enough failing scores results in dismissal which results in a high turn-over rate. There is very little chance of advancement and very little job security. Cons: Totally sedentary job, little chance of ever getting off the phone, have to request breaks from the workforce management team, no autonomy, scripted phone calls"
Wellness Specialist (Former Employee) says"I’m overly qualified for the position. BS in Biology and Chemistry. Masters in Public Health. 3.95 gpa. But guess what? I got terminated on day1 bc I’m not a citizen. Even if I had valid work authorization. They still fired me. I provided all my work documents and everything. HR called me later saying I should have told them I was not a citizen. It was so easy to terminate me like, r u kidding me. I quit my other job I had for 2 years for the position. They attract you with the glittering benefits (high pay, free health insurance, etc...), but not everything that glitters is gold. Watch out. Don’t be a victim. Cons: Everything else."
SEO Specialist (Former Employee) says"They sell the dream, however, it's just smoke screen and felt like socialism. You come in get what they want you to have and is a revolving door."
Customer Care Rep (Former Employee) says"This is a job. That's it. Customers can be incredibly rude, condescending, utter racial and homophobic slurs and very little is done. You are on the spot for EVERYTHING. There are notes on the face of each account. If a note says" DO NOT CALL THE CUSTOMER SIR" & you do....points are accessed against you. Some customers call in for us to look up toll-free numbers for them! They have slowly stopped that but if you buy enough you can get away with murder. It is VERY SUBJECTIVE! Out of a class of 5 or 6 people for CS reps, in a year there may only be 1 left employed there. They fire people on a regular basis, most of which are order takers . Wellness Specialist are globbed onto by customers who need advice on how to breathe! And their job is to support LE products thur the research. You can get a schedule change if you agree to be promoted from order taker to CS. There are some people who were promoted to Customer Service,didn't like it and wanted to be placed back to Order Taker. They were also willing to take a pay cut. The company refused and the person quit. Cons: Horrible management and rating system!"
Intern (Former Employee) says"I worked on LE for a bit longer than a year before they lay me off. If I knew then what I know now I would've avoid that company. No matter what I would do it was never enough or never perfect for my team leader, worked harder than anyone just to make the cut and try to stay in the company yet it was always my fault no matter how hard i tried. Team leader was more of an obstruction than a help on my job I counted on management for help, help never came instead they looked for excuses to lay me off. Sad I really wanted to stay there, but make no mistake they value nobody unless you can make it 14yrs working there. Too much of favoritism people without skills will be your team leaders and you will realize that the first thing you land there. Cons: everything else"
Wellness Specialist (Former Employee) says"Its the Quality Assurance people that scan/ grade your calls using whatever sliding scale fits their mood,and the joke management by workforce for any time off that makes this job so much harder then it really could be. Cons: Unatainable standards set to meet, non stop workload"
Customer Care Representative (Former Employee) says"LE expects you be at 100% for every call which is unrealistic. Management only cares you adhere to their "Roadmap" regarding calls and will ding you for EVERYTHING. Call ratings are highly subjective. Customers are rude and can insult and curse you out and you can't warn them or hand up the phone. You transfer to a supe who takes over the call once you've been abused. Staffing is hit or miss. They are never properly staffed for one reason or another especially on the weekends. Getting time off is also hit or miss. If they're having a big sale (which they have several a year) you can't take time off or call in sick. You get double point put in your file. Cons: Difficulty changing schedules, nasty, rude, spoiled customers"
WELLNESS SPECIALIST (Former Employee) says"A lot of favoritism from managers, unfair allocation of time off for preferred workers and friends of the scheduler, verbal abuse from customers, not much career advancement, quick turnover. Bathroom breaks are rushed and factored in your lunch Cons: management"
Regional Sales Manager (Former Employee) says"I worked very long hours, had little support in my efforts and was constantly stressing to make my numbers. The inside sales support were the best part of job. They were always friendly and helpful."
Former Employee - Wellness Specialist says"I worked at Life Extension part-time for more than a year Cons: No training at first, hiring process sets you up for failure"
Former Employee - Wellness Specialist says"I worked at Life Extension full-time for more than 8 years Cons: Cons – Besides everything mentioned below? Pay. You get payed decent, but pay has not changed in years. Call centers are starting to catch up and pay a similar wage for simplistic jobs that don’t require nearly as much misery. Prepare to be abused by your superiors, although you’ll be rewarded if you lack critical thinking skill and follow their asinine ideals. To the upper management everything boils down to numbers which leads to a hostile work environment. As things are seeming to spiral downward for this company internally it is only a matter of time before our smart customers see through the façade marketing paints and instead finds the hideous remains of self-absorbed, arrogant leaders, cracking the whip on their exhausted employees. The real question is: if they treat their employees with less respect than an ant they stepped on, can you really trust that the company will put you, the consumer, first? The employees, the tired ones you speak with on the phones, they might care. But the ones actually profiting from your purchases and unwavering support? Not one bit."
Former Employee - Customer Care Representative says"I worked at Life Extension full-time for more than 3 years Cons: Horrible HR Staff (Head of HR) that no matter how many people come forward sides with management and brushes things under the rug."
Former Employee - SEO Specialist says"I worked at Life Extension full-time for less than a year Cons: Company has selective favor among people that hang together and run in clicks, childish in conflict resolution quickly dismissing people. This also a place that puts senior management in positions of power without the necessary experience to handle top talent. This is especially true in the Marketing Department. The way the onboard people and introduce people into work flows is unprofessional to other stake holders. The company would be toxic to any professional with extensive experience long-term. Take this a word of warning before putting your career in a grinder."
Current Employee - Anonymous Employee says"I have been working at Life Extension full-time for more than 3 years Cons: If you are desperate and need a steady check. Go for it. Otherwise run as fast as you can."
Former Employee - QAQC Administrative Assistant says"I worked at Life Extension full-time for more than a year Cons: When they are ready to let you go no matter your work ethic they’ll teach your job to someone else and begin to decrease what you do on a daily basis until you’re out the door. I was 6 months pregnant with twins when they decided to terminate me and and discontinue my medical benefits. They had absolutely no remorse. They said the position was “eliminated”. About a month or two later on indeed a opening for QAQC ADMINISTRATIVE ASSISTANT was up... same description same pay."
Former Employee - Senior Business Intelligence Architect says"I worked at Life Extension full-time for less than a year Cons: micro management to max, all high visibility projects are worked on by employees who have been there for ages (which is a paradox because work is hogged by managers and their fav employees and then "what are you working on" ) ."
Current Employee - Anonymous Employee says"I have been working at Life Extension full-time Cons: They play in the grey, and it will come back to bite them."
Former Employee - Anonymous Employee says"I worked at Life Extension full-time Cons: The HQ building is dirty and dusty, so beware if you have allergies. Inside is very hot or very cold, sometimes on the same day. Located in a nasty neighborhood, so no errands are possible at lunch and you have to take an hour. On-site cafe regularly makes people sick, only fast food nearby. One refrigerator for everyone to use that is never cleaned out. The medical insurance is good for individuals but bad for families - lower cost insurance for kids on the exchanges. No paid maternity leave. No sick time - three "floating" days that must be used annually. Limited paid time off. Management can be clueless - after hurricane Irma staff were to report on-site at 11 am, one hour after the county-wide curfew was lifted at 10 am (no power, no school or day care, no working traffic lights and trees everywhere), People had to use vacation time to deal with the hurricane aftermath or return from evacuation - expect some hurricane common sense from a Florida company. The 401K match is low. Bonuses and raises are also low, so negotiate for a good base rate."
Former Employee - Anonymous Employee says"I worked at Life Extension full-time Cons: *The company is mismanaged to an extent that it will jeopardize the future of the company as their customer base ages (spoiler alert, the products they sell will not keep you alive for ever, look at the ingredients list, the products include GMO and fillers). *Terrible company culture, no teamwork, unskilled and unmotivated employees. This is the environment nurtured by the execs. *Owner William Faloon is a quack and is completely disconnected to the operations of the company. The business serves solely as a way for William to fund his personal passion projects of immortality and to ensure he has the money to fund his party habit lifestyle. He is openly mocked around the corporate office by the people he has entrusted to run his business. *Executives of the company are there for the sole reason of collecting their paycheck. If you think they care about the mission of the company, or "helping people live healthier lives" think again. *Talented professional people leave this company or get pushed out the door. *No room for advancement at all in any department within the company. * Extremely high turnover call center environment. Unfortunately, it was not just the call center that had high turnover, it seemed like all the corporate departments were a revolving door as well. * Questionable business practices are apparent, I encourage you to research the history of this company, they are no stranger to negative press. * On site cafeteria is operating without proper license and health inspections, common complaint by employees is the quality of the food (ironic for a "healthy company") * During the interview process, they do not get the department or team involved in the hiring process, I would ask to meet with the entire team before accepting an offer here. * Performance review process is archaic and unproductive * No investment in technology or infrastructure, their proprietary systems do not function well and there is no interest in changing that * Endless waste of paper in every department *Run away from this company, companies like this one are a dime a dozen, do not waste your time"