Latisys Sucks Customer Reviews and Feedback

From Everything.Sucks

Zayo Group Holdings, Inc., or Zayo Group, is a privately held company Network solutions provider powering & protecting you through bandwidth connectivity over an exceptional global network infrastructure.

A former employee said this in a review on Indeed website: "Zayo Group has the worse management and training ever!They will train you few weeks for a certain role then expect you to learn other job functions in few days and expect you to be productive right the way. So unrealistic!"

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Former Employee - NOC Technician says

"Another review mentioned the dangling of a carrot to get you to stay with the company - this is still true. You will be told that the company almost always hires from within, and that, "the turnover is 1-2 years, but that's because people are moving up in the company". This could not be further from the truth. Managers of other departments refuse to hire from below, instead preferring third-party candidates or contractors. HR will refuse to allow departments to hire from below because of one bad hire, and will not come up with a solution. You will be told that you have every opportunity to move up, but unless you do every little thing in your current position absolutely perfectly, as well as doing a large chunk of the job you are trying to move into, you won't go anywhere. If you do move up, it will be for well below market rate. Very poor wages (33%+ below market rate), no 401k match, poor spouse/dependent coverage prices on insurance plans. Micromanagement galore from managers miles above your pay grade. Other departments and upper management see the lower technicians and engineers as a great place to dump blame when something goes wrong. Upper management is fine with you as long as everything goes exactly right, and nothing happens to go wrong. If something does go wrong, you'd better hope you're covered 3 different ways, or you will be blamed (even if you did everything exactly as you were told). Upper management has an annoying refusal to listen to anyone on the lower rungs when they suggest a process improvement or warn of an impending failure, but will happily blame the same employee when said failure happens. Direct Managers can send mixed messages (happy conversation with you one moment, and then in less than a day, calling you and threatening written warnings and termination for minor mistakes)."

Former Employee - NOC Technician says

"This company has a revolving door employment policy and is one of the worst paying data centers in the area. On the average this data center loses a NOC technician every 3 months, mostly due to the poor management. I don't even think the management even deserves one star in the ratings, that's too good. When I left, half the NOC team was looking for another job. You'll work 12 hour shifts and you will spend most of you time dealing with checking in customers, getting packages for them and doing paper work. This is not a typical NOC position monitoring the network, it's more of a low level administrative type position. Even tier 2 spends most of the time doing audits. If your looking to get solid networking skills look elsewhere."

Current Employee - Service Desk Technician says

"If you're thinking about working at Latisys doing tech support, there's a couple things you should know: 1. No worth-while training. You'll have to get as much as you can out of shadowing people, just hope they're able to take time to teach you anything in between an always busy ticket queue and phone calls coming in. 2. Everyone on the desk is absolutely miserable and trying to get out. In recent months we've lost nearly all of our star techs and management didn't do anything worthwhile to try to keep them around-- some weren't even given a good-bye. Your day is far more stressful than the average help desk position, and you will be met with extreme reluctance from upper support staff in seeking assistance on issues despite their lacking work-load. 13 hour shifts are going to go by painfully slow. 3. The pay and raises are extremely laughable (especially considering the hours), as are the perks. Talk to any employee at any other data centers in the area-- they all get more. Upper management is convinced the company is giving you the world with what's considered the standard at any IT company worth-while, but you better feel lucky to be there, and though they want you to get high level certs, they don't want to pay you what you're worth anywhere else once you get em. Getting recognized for even the most trivial of an award comes easily for any other department EXCEPT the people at the desk who actually interact with the customers and are keeping them happy. 4. You won't get to touch as many technologies as you're told, so if you're someone looking to come in and get a lot of experience, prepare to be disappointed. Severely. You're much better off in the NOC if you want time to learn things and study."

Former Employee - Technical says

"Where should I start! Management tends to blame employees rather than the process for failures. Advancement is dangled like a carrot but there really is none. Anybody who has moved up did so in earlier days. People turn over quicker than burgers on a grill and because of that confusion and inexperience run rampant, hand in hand with low morale. Raises for some are measured in nickels and dimes while exec and sales people take weekends to tropical getaways - go figure!"

Former Employee - Anonymous Employee says

"Executives are clueless as to how miserable their employees are. The only thing that gets people through the day is the fact that most everyone are friends with their coworkers. Teams experience mass exodus when they've had enough due to being understaffed, low pay, little education, always being on call and meetings...meetings...meetings with no resolution. There is a history here."

Former Employee - Anonymous Employee says

"Pay was well under market rate Long, long hours contributed to many employees leaving due to burnout Often very difficult to voice difficulties to upper management"

Former Employee - Anonymous Employee says

"Management is generally clueless and does not particularly care about their employees, many of the old timers are caustic jerks who have stepped on many others to get where they are now"

Former Employee - Anonymous Employee says

"Sold to Zayo Sold to Zayo Salary slow to increase Politics A few key people in positions of power that should have been shown the door and was sold to Zayo"

Current Employee - Anonymous Employee says

"Slow to react, update, respond. Like any company fails to communicate well within itself leading to some factional behaviors. Seeks outside help before asking their own employees what is going wrong."

Current Employee - Anonymous Employee says

"Like any company - could use more human capital. Potential limitations in advancement, depending on role in company."

Payroll and Client Manager (Former Employee) says

"Broke the law with paying people no shift differential over a period of years. No employee's said anything, but I found the mistake. They shortly sold the company and it is still horrible to work for according to the colleagues that stayed. Overworked and underpaid."

NOC Technician (Former Employee) says

"One of the worst managements I've ever worked for! NOC Management is completely disconnected from their employees and treats them like expendable children. I have never seen a higher turn over rate at any job! The below comment hits the nail on the head. Their constantly training new employees for the NOC but other departments at this company don't have this high turnover rate? So it's not the company per say, it's the management of this department. Company is cheap and you will have low pay and use below standard software to do the job. Do yourself a favor and look elsewhere for employment!None that I can think ofTerrible and incompetent management"

NOC Technician (Former Employee) says

"This company has a revolving door employment policy and is one of the worst paying data centers in the area. On the average this data center loses a NOC technician every 3 months, mostly due to the poor management. I don't even think the management even deserves one star in the ratings, that's too good. When I left, half the NOC team was looking for another job. You'll work 12 hour shifts and you will spend most of you time dealing with checking in customers, getting packages for them and doing paper work. This is not a typical NOC position monitoring the network, it's more of a low level administrative type position. Even tier 2 spends most of the time doing audits. If your looking to get solid networking skills look elsewhere.noneDon't bother with this company! In less then a year you'll be fed up looking for another job."

Technician (Former Employee) says

"This company has a bias management style, there will be gossip in the workplace and workers don't have people skills, there is absolutely no team work here. I was working at a technical position and you cannot rely on your teammates to keep a good communications, instead of your coworker from the previous shift tell you what is going on, you have to spend at least 15mins going through the ticketing system.no too much to domanagement"

Part-time Systems Engineer (Former Employee) says

"Management seems content to burn out their employees with minimal compensation.So, if you're not careful, Latisys will literally work you around the clock, over vacations, etc.It's a great place to learn though.great learning environment.management treats experts like commodities."

Network Operations Center (NOC) says

"12 hour shifts were brutal. I worked the night shift and despite multiple times over several months asking to be moved to a different shift, my requests were denied and I was reprimanded when I began falling asleep during shifts as my body couldn't handle 12 hour overnights despite making multiple complaints. Management was condescending and rude and unhelpful, but the free time allowed me to study in my free time."

Operations Engineer, Electrical Lead (Current Employee) says

"Manage and maintain electrical and mechanical equipment, operate BMS system (Foreseer). Maintain DC power capacity, Foreseer (power monitoring system) Responsible for scheduling emergency and non-emergency maintenance Create all the Change control requisitions for all related maintenance. Maintain eight 2MW Cat diesel generators, Switchboards, UPS, PDU, and all electrical distribution. Coordinate with the contractors daily customer deployments(Whips)"

Network Operations Center Technician (Current Employee) says

"Nice place to work. Great manager who was successfully able to manage all his employees needs in a 24/7 environment."