Kerzner Sucks Customer Reviews and Feedback
Kerzner International is a leading international developer and operator of destination resorts, ultra-luxury hotels and residences and innovative entertainment and gaming experiences. The creator of the iconic Atlantis Resort and Residences and ultra-luxury One&Only Resorts brands worldwide, Kerzner is globally renowned for being pioneers in developing destinations, providing the ultimate in quality. Each Kerzner brand offers a different experience with the same vision to deliver, detail by detail, amazing experiences all over the world.
A former Travel Specialist shares his/her experience working for Kerzner International in a review published by INDEED: "Poorly managed organization. Insufficient training, need to upgrade systems and infrastructure to current technology"
Travel Specialist (Former Employee) says"Poorly managed organization. Insufficient training, need to upgrade systems and infrastructure to current technology."
Customer Care Lead (Former Employee) says"I enjoyed handling difficult problems with assisting guest. I took pride in solving with the company and the guest best interest and both were happy. Cons: Unprofessional managment"
Travel Specialist (Former Employee) says"Answering inbound calls to customers planning a vacation. The commission always got smaller. They are very micromanaged, meaning they know how much time you spend away from your desk and off the phones. They count the time you go to the bathroom, how long you took for break. You spend most of your time away from home so if you have children, you rarely will see them bc you will work lots of hours. If you have to take off days bc your children get sick or you get sick. You will be fired. Accuraces just for breathing. Cons: They own you. Everything else."
VIP Services Supervisor (Former Employee) says"It started out as a fun place to work. They decided to keep piling on more and more work. We only had two supervisors but enough work for at least 3 or 4 supervisors. We were asked to work overtime, and if we couldn't we were almost threatened that our job would be in jeopardy. Cons: forced to work overtime, jobs threatened when you couldn't"
Administrative Assistant (Former Employee) says"Provides excellent breakfast, lunch and snack items in the pantry. Available for all colleagues during working hours. Friendly office assistants......"
Reservation Specialist (Former Employee) says"Sales of hotel rooms at Atlantis Paradise Islands in the Bahamas and other locations. Handled high volume inbound sales calls, up-selling room categories, adding flights to client's reservation or booking new reservations to include flights, travel insurance and meal plans, onsite excursions. Maintaining monthly sales quotas and providing the highest level of customer service"
Recruitment Specialist (Former Employee) says"Communicated with managers and headhunters regarding staffing requirements Cons: Stressful"
Atlantis P.I. Bahamas Guest Service Manager (Former Employee) says"It have it ups and down, but there is no room for advancement. Life becomes a routine. They do offer classes though where you can obtain certificates. Cons: Work Hours"
Marketing Coordinator for One&Only Resorts (Former Employee) says"Certain management personal where not nice and pretty much extremely rude. But others were very nice and friendly. It was interesting and good overall experience."