Jet Blue Airways
JetBlue Airways, stylized as jetBlue, is a major American low cost airline, and the sixth largest in the United States by passengers carried. JetBlue Airways is headquartered in the Long Island City neighborhood of the New York City borough of Queens; it also maintains corporate offices in Utah and Florida.In 2019, it ranked #399 financially on the Fortune 500 list of the largest United States corporations by total revenue. JetBlue operates over 1,000 flights daily and serves 100 domestic and international network destinations in the U.S., Mexico, the Caribbean, Central America and South America. JetBlue is not a member of any of the three major airline alliances but it has codeshare agreements with 21 airlines, including member airlines of Oneworld, SkyTeam, Star Alliance, and unaffiliated airlines.
A disgruntled customer shared this in a review, "No pets allowed on their pet friendly flights! Does that make sense? Of course it doesn't. JetBlue has useless customer service, and make sure you read the fine print for "unsolvable problems". Because JetBlue's "system flaws" are apparently YOUR PROBLEM. I called JetBlue in advance of booking my ticket for advice if I should buy 2 separate airline tickets, or book through and agency (so my luggage can be checked until final destination). Agent suggested I book via agency even though I said I had a pet traveling with me, and that I should call afterwards to add pet fee. I booked the flight via agency as suggested, called one airline and added pet fee, called JetBlue again: Agent- "I'm sorry, we cannot add pets to flights by agencies. -Yes, even though other airline allowed the pet. It is our policy even though it makes no sense, and I can't override the system". (paraphrased) Just don't book with JetBlue if you're traveling with pets. Don't book if you expect to move your flight, or possibly cancel it."