Jet Blue Airways

From Everything.Sucks

JetBlue Airways, stylized as jetBlue, is a major American low cost airline, and the sixth largest in the United States by passengers carried. JetBlue Airways is headquartered in the Long Island City neighborhood of the New York City borough of Queens; it also maintains corporate offices in Utah and Florida.In 2019, it ranked #399 financially on the Fortune 500 list of the largest United States corporations by total revenue. JetBlue operates over 1,000 flights daily and serves 100 domestic and international network destinations in the U.S., Mexico, the Caribbean, Central America and South America. JetBlue is not a member of any of the three major airline alliances but it has codeshare agreements with 21 airlines, including member airlines of Oneworld, SkyTeam, Star Alliance, and unaffiliated airlines.

A disgruntled customer shared this in a review, "No pets allowed on their pet friendly flights! Does that make sense? Of course it doesn't. JetBlue has useless customer service, and make sure you read the fine print for "unsolvable problems". Because JetBlue's "system flaws" are apparently YOUR PROBLEM. I called JetBlue in advance of booking my ticket for advice if I should buy 2 separate airline tickets, or book through and agency (so my luggage can be checked until final destination). Agent suggested I book via agency even though I said I had a pet traveling with me, and that I should call afterwards to add pet fee. I booked the flight via agency as suggested, called one airline and added pet fee, called JetBlue again: Agent- "I'm sorry, we cannot add pets to flights by agencies. -Yes, even though other airline allowed the pet. It is our policy even though it makes no sense, and I can't override the system". (paraphrased) Just don't book with JetBlue if you're traveling with pets. Don't book if you expect to move your flight, or possibly cancel it."

Jet Blue Airways Reviews

Renee Zayas says "I have never been one to slander a company but I am beyond upset with this company! I purchased a ticket for my sister Olga Rene Zayas to get her home. I received emails from this company with my reservations and payment. During the month of July I also received email from justfly.com to let me know that I did not purchase travel, baggage or life insurance. My sisters flight was supposed to go thru JetBlue and leave tomorrow Aug 4. All day today I was trying to check her in for her flight but did not get the email from JetBlue or justfly. I finally called JetBlue to find out the the flight was cancelled on July 18 and that justfly should have notified me on July 19. I called and spoke with a rep who told me that they sent an email but sometimes they have email issues! I asked them to find a flight for her ASAP. The rep comes on and told me that there are no flights for the whole month of August from Sarasota to JFK. I asked if we could move the ticket to Tampa because my sister needs to get home. The rep told me for an additional 325 dollars she could get me a flight. I asked for a supervisor or a manager and was told they do not have anyone there. So I asked for my money back and then I was told I had to pay an additional 25 dollars to get my money back! I never cancelled the flight, I was never notified that the flight was cancelled and they have my email and phone number! I refuse to pay money to get my money back. I will be sure to let everyone know that they cannot trust this company! We researched them on the Better Business Bureau and they have 3 class action lawsuits! All their reviews are the same as my situation. I need someone from this company to contact me regarding this. To top it all off, I received an email from justfly.com verifying my itinerary for my sisters flight tomorrow! Nothing about the cancellation! What is going on with this company????!"
SMK Kennedy says "Terrible, at first I thought things were fine, flying our daughter to family in NC, while her dad,who is an ICU nurse and I am a social worker,were working long hours through Covid, when the cases and numbers kept going up and up, I called to reschedule her to a later date. The craziness began... called, waited waited waited on hold, finally get through and tell them I tried to do this online and it won't let me! The Justfly Rep tells me she can refund, never tells me the amount, but can't book it and to call back in 24 hours. So I do, call Justfly 24 hours later and wait wait wait, finally get through to justfly, their system is down, so she tells me I have to call American directly, provides me a confirmation #.. call and wait wait wait , get through , give her the confirmation number and she says, "no mame its not here, can't find it"... so I have to go back and forth.. Finally I realize the refund is like 50 bucks and I lost that much in time dealing with them, And wait the American airline tell me that bc they will be doing a third party billing there is a 50 dollar charge, so now I realize it will cost me more to use justfly... never again!!! So that is how Justfly treats first responders and families!!!!😖"
Tracy says "Couldn’t cancel the flight when though I had purchased it on the same day."
ANNA says "You guys charged me $75 for making a mistake while purchasing my ticket. I called less than 20 mins after I realized my mistake and you didn’t forgive me that, as a first time customer fell 0% consideration. I will definitely not recommend this service because having in mind this crisis you had no mercy."

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