J.Jill Sucks Customer Reviews and Feedback

From Everything.Sucks

Women's apparel, accessories, and footwear from J.Jillwww.jjill.com J.Jill offers unique and fashionable women's apparel, accessories, and footwear. Clothing available in misses, petite, tall, and plus sizes.

A former customer shared in a review: "I'm a long-time J. Jill fan who actually used to work there. I agree 100% with what Liz M. said below. Not only is JJ's quality tanking while prices continue to rise, but I don't even like the designs and colors. I mean... cutout shoulders? Brown for summertime? Making everything sparkly and cheap-looking? Are they trying to imitate Chico's? Of the last 5 collections, the only one I liked was July's. I hope this changes before the company totally self-destructs."

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Former Employee - Graphic Designer says

"There was no creativity really and the little creativity you were able to implement was basically frowned upon. It was a very 'we've done this for 20 years why change' type of department. My role was picking colors from a color scheme that already existed and narrowing down photography. There were no graphics really involved. From the very beginning of my employment there I was job hunting. I also never understood why we didn't have laptops.... it made working remotely very difficult if not impossible."

Current Employee - Anonymous Employee says

"Low lay,poor leadership, they only care a bout making money.They wont even close DC for coronavirus. They brush off people working sick.I would never reccomend anyone work here."

Former Employee - Senior Director says

"A few selfish, self-centered senior executives manage to have extraordinary influence on the entire culture, establishing an environment of fear and uncertainty. People aren’t valued, but are viewed as numbers to be managed (number of staff, salary dollars, performance rating numbers tied to a ratings “curve,” number of positions to be eliminated in layoffs or put “on hold,” etc.)."

Current Employee - Manager says

"Leadership preaches collaboration but they don't truly mean it as there's little to no action."

Former Employee - Associate says

"Awful culture- you're micromanaged, harassed by management about your PTO, sick days, even going to the bathroom. Senior management and executive leadership are not held accountable on anything, they are unprofessional and unproductive and put all the blame on their subordinates. Current leadership is failing the company-( the stock price has gone down 80% the past year!) yet they keep laying people off and overworking everyone as a result. Employee morale is at an all-time low, and the culture is poor. They never let you work from home and expect you to stay late constantly. The company is failing because of its poor leadership. Current CEO is killing the brand and how it was once successful by manipulating the product and trying to change too much too fast- yet the board loses millions on her egotistical management style."

Former Employee - Sales Associate/Sales Floor Lead says

"Horribly outdated POS systems that made sales wrap take forever. Coupon codes never worked and had to be manually updated by associates (this process can take anywhere from 5-15 minutes). Non-compete or “insider trading” clause bars part-time employees from working at ANY OTHER WOMEN’S RETAIL STORE. Not just Talbot’s or Chico’s, but ANY WOMEN’S RETAILER. This is an impossible ask of part-time employees. Overly-flexible schedule. Had management calling me multiple times a week, on the day of shifts, asking me to change my schedule. Sometimes my shift was cancelled altogether. I would be asked to stay hours past my originally scheduled time because the store was incapable of proper staffing. I felt tricked into employment, the non-compete/insider trading clause was glossed over. It wasn’t until my manager found out that I was working part-time at another women’s clothing retailer that I was told that I was breaking some kind of agreement. This was not talked about in my interview. This kept me from finding other work, so I had to A) choose to stay working odd hours part-time at J. Jill, or B) find another job. Credit cards. Most stores have credit card accounts. But the process to sign up a customer was so lengthy and outdated that customers lost interest halfway through signing up. The store needs massive POS and technology upgrades. Systems need to be faster and they need to accept more modern forms of payments (iPay, Google Pay, etc.), among many other upgrades that I can’t even begin to think of."

Former Employee - Anonymous Employee says

"Poor culture, bad (or non-existent) management, ancient technologies and practices."

Former Employee - Anonymous Employee says

"I've never experienced working in a toxic environment until I came to JJill. There is no appreciation and the majority of managers in this specific department acted extremely entitled. You are just a number here - a lot of people are out for themselves and have no desire to listen to what you have to say. The only time I had a 1:1 with my manager was during my review. I would speak up in meetings and watch people look at me and intentionally ignore what I had to say. Working here will make you realize that you deserve better so no need to waste your time."

Assistant Store Manager (Former Employee) says

"I would not recommend this place to anyone, management was a complete nightmare constant aggressive behavior from SM was something I had to deal with on a daily basis. Had made several attempts to contact HR but never gotten a response. Horrible company to work for don’t waste your time."

Warehouse Worker (Former Employee) says

"This place is awful had a job interview here. I turned the job away. It was very comical how the HR manager was boasting about their facility. Definitely an over glorified sweat shop with low pay. Avoid at all costs."

Store Manager (Recruited from Talbots to run premium store) says

"This company was full of backstabbing women that were out for themselves. The district manager was a complete nightmare that created a sense of paranoid feelings of losing your job.. in conducive to a productive work environment.. when HR was made aware..it was ignored siding with the district manager. You lost me and many talented ones as well .."

Maintenance (Former Employee) says

"management are all BULLY'S, they get there kicks by lying and making up derogatory lies about people, and act like they are better then the hard workers, very negative higher ups, and very immature, terrible place, the company's values cater to different people meaning confused people, and leave all the good values in the trash can. and they are having a difficult time with retaining people, don't waste your time, sure to be out of business in the future, due to not retaining people due to bad management.look at my reviewlook at my review"

Associate (Current Employee) says

"I work the weekend shift, we do not get the kitchen staff to come cook for us like the weekday staff does. There's a lot of gossiping in the work place culture,and a few different groups or 'cliques' if you would. Management plays favorites a lot, turning blind eyes to certain people's behavior but coming down on other people for the same behavior. The packing machinery is constantly breaking down for long periods of time, leading to work backing up and added pressure on you to finish. This is a daily occurrence. There have been a few instances of work related injury restrictions not being followed because weekday management doesn't tell weekend management. Also getting compensation for a work related injury is a pain in the butt, and there is high chance of a repetitive use injury. If you try to report an injury, they will try to find anything to make it your fault so you can't get compensation. They always say if you have pain or the like to go to them to figure something out, but they don't actually want to hear it and rarely change anything if you do go to them. They will also promise to train people to do something new, then train someone completely different to do the thing, which makes it feel like there isn't room to grow. I was told that because I'm part time, they won't train me in more things, yet I was hoping to eventually go full time and grow with the company. Now I'm looking to leave. I've brought a few things to one of the managers attention and they've assured me they would look into it, then not, or been told right out that they won't do anything. Just about everything"

creative (Current Employee) says

"Toxic environment. People are highly underpaid. Long hours. Promotions are only for those who are liked by senior management and trust me when I say this, your promotion has NOTHING to do with your talent and skills. Management will tell you what you want to hear. Usually at least 2 people quit J.Jill per week. Unrealistic expectations. The company is not moving forward with the current technology and innovation. This place is stale, outdated and helpless. Be patient with a job search, but do not bother coming in here.weekends are great because you dont have to be hereeverything"

Call Center Representative (Former Employee) says

"Worked there seasonally which is a joke because your treated like a second class citizen. Its made very clear that your "temporary" right down to the holidays when your excluded from everything. There are favorites there and its very much a "clique" environment with some of the "fulltime" workers talking about their personal problems and swearing loud enough so that when your on a call you have to apologize to the customer who made remarks about hearing someone drop F bombs. It was unbelievable...I left skidmarks getting out of there.NoneNone"

Call Center Associate (Former Employee) says

"They treat their employees badly. If a customer service rep they are constantly on you to offer a J. Jill credit card to customers calling in. They want you to basically harass a customer until the customer gives in and accepts one. If you take a form from the wrong section of the office you're spoken to. Their priorities are absolutely ridiculous and now I understand why they are constantly hiring. People get enough of it and go somewhere else."

Finance (Former Employee) says

"There were high expectations when starting at J.Jill in the Finance Department in Tilton, NH. The turnover in recent history has been extremely high (80 percent or higher), with either employees leaving or being “let-go” without notice and with flimsy excuses. The department has about 8 employees who actually perform the work (mostly temp help) in a department of double that number. The remainder are a social group who take extended lunches and just delegate work to others. Direct management is poor in that they rely on others (the social group) to report to them on the goings on around the department. So if you don’t participate in the social twitters and compliment the right people you might as well count your days because they will be short. You will be intentionally fed the wrong information and then accused of making errors, never mind you will be constantly overloaded with more and more work while others have time to sit in offices chatting. Be aware if you are salaried, in order to keep up with workload you will find yourself continually working excessive hours over 40 at the same salaried wage. I did not find this atmosphere professional at all. If you value your resume steer clear of this place.Benefits and Vacation TimeNo breaks, poor management, poor training, clicky"

Keyholder (Former Employee) says

"Quality of clothing is very poor. Overpriced clothing that does not hold up after washing. Poor management in longmeadow ma store. Pushy sales manager along with staff that is not knowledgeable of there product. Really disappointed with the overall appearance of the store and unfriendly staff. Don't bother wasting your time shopping jjill very overpriced clothing that is not made in america.NonePoor quality clothing not good employee discounts"

store manager (Former Employee) says

"Expectation is they want managers to work alone. Upper management has no clue how to run retail locations and its apparent because that's why they keep opening and closing locations. Consistent violation of state labor laws No training program for new store managers/assistant manager"

Store Manager (Former Employee) says

"JJILL serves the relaxed fashion free community client. Providing a color pallette, natural fabrics, and travel collection to express your personality. A work day is filled with operational knowledge, duties, and skills. Working at JJill provides a manager an opportunity to perform and to succeed in interpersonal skills such as time mangement ,communication, and leadership skills. Losing mangement structure can be the hardest part of the job performance. Where as the most enjoyable part of the job performance is going that extra need for great customer service.The development of that friendly and that loyal community client.Associate down time during the day."

Customer Service Representative (Former Employee) says

"I had a different person sitting next to me in customer service every week. They hire you quoting the maximum rate possible but don't speciffy that is only what you get if you meet sales and credit card quotas, so you make less than a living wage. None of the managers between shifts communicate well, time restrictions for breaks and lunches are STRICT, and there is barely enough time to make being away from the desk enjoyable. Call quality monitoring can be either relaxed or ridiculously strict depending on who monitors you. Almost a total lack of empathy from high-level managers. Most of the repeat customers are entitled and horrible to talk to, and treat you like dirt. Worst job I have ever had."

Sales Associate (Former Employee) says

"I worked at J. Jill so briefly because it was extremely competitive with no benefits/commission. If you didn't make enough sales your hours were cut and it was unfair since selling can be arbitrary. We were all selling similar amounts and people were being cut due to being last in line, sometimes just a few bucks less than the next person. Terrible company to work for, they don't care about their workers. I'd only work the holiday season since that is when there are enough hours and customers to go around for everyone but if I were you I'd quit come January."

Returns Associate (Current Employee) says

"Over all management I would rate very low. I felt like I was employed at a sweat shop, and would never ever work at this company in the future. This is my honest opinion.2 breaks and a lunchFar too many"

Associate Manager (Former Employee) says

"Employment at J.Jill allows for very little to no work life balance. Lunch breaks are discouraged, disrespect for others is accepted in meetings, and data systems are extremely outdated.never bounced a paycheckeverything else"

Web/Interactive Art Director (Former Employee) says

"Pros The company has potential for lots of growth in the future & near future. Most people seem generally happy with there jobs. Cons Poor or no sideways communication. Run extremely top down. It's never what's right for the brand, it's what the CEO wants. Corporate bonus is for management only, but feel free to work extra hours (salary only). Slow to adapt new technologies, they'd rather spend less on almost-outdated-systems, which just cost more in the long run. No corporate culture & the company lacks a soul. Senior management revolving door. Management is extremely miss aligned with each other and there lots of conflicting information with no clear direction. Direction from management is never black & white, but always conflicting. Advice to Management Share the successes with the people who actually do the work. Real incentives are needed motivate people and help move the company forward & become "a great place to work". Figure out what the J.Jill brand is & stick to it! The brand needs to come first. And the brand needs to understand that it's most important resource, it's soul, is it's people.New CEO, should help the cultureCurrent Executive Vice President, Chief Merchandising & Creative Officer"

Store Manager (Former Employee) says

"At first J.Jill appears to embody the ideals of conservation, equality and global care- this however is far from the reality. They market their clothing as though it is eco-friendly, or sustainable and yet it really isn't. They declare they care about their employees wellbeing, and yet fail to step up when employees are being abused, or harassed. The regional managers use fear as a constant motivator, creating an atmosphere of extreme stress. I worked in retail for many years and never experienced such dispassionate treatment.The pay is goodThe environment is HIGH stress and fear filled."

Sales Associate P/T (Current Employee) says

"It is an experience to dress our customers. Making phone calls was fun to tell customers about the birthday specials. Not enough hours given. Too many managers at such a small store. Fun to change floor settings.Nice clothesToo expensive"

Distribution Associate (Current Employee) says

"I liked this job until the pandemic hit, and then they showed their true colors. The concern is for the money, not for the employees or they're well being. They tend to tell us one thing and then go and do something completely different or find a way to tell us we misunderstood and make us feel stupid while also being screwed over. I would not at all suggest working here unless you are desperate for a job.rate bonuspoor management, poor lack of communication, flip floppy rules"

Betsy McCloskey says

"I have been a customer for years. Cancelled by my card due to poor delivery services and weeks to get a refund. I did not get a statement so called in to pay my bill via phone. I have never missed a payment and was billed $9.00 to pay them by phone. This is a scam. Wow. I will NEVER shop here again. Chico's it is."

S Goforth says

"Susan Pulchalsky the self proclaimed manager of the Dana Park Mesa AZ J Jill Store decided it was ok to discriminate against people with medical issues.
I was the only person in the store shopping, and made sure I stayed more than 6 feet away from both employees at all times. Susan and one other employee were up by and behind the plexiglass cash register area the whole time I was there.
I can not wear a mask due to medical reasons, there is an exemption from the County that allows for this.
Susan waited until I got toward the register to offered a mask (after I'd been shopping for about 15 minutes by then) I explained to her why I can't wear one, explained the government exception and offer to show her my documentation. Susan refused to look or listen, told me to get out of the store and refused to ring up my items. I explained to her she can't DISCRIMINATE against people with medical or special disabilities needs.
(No one would ever know I have medical issue if it weren't for this mask mandate).
I said please ring up my two items and I'll be on my way. Instead, Susan called to "report" me to who I assume was someone at corporate J Jill.
She became belligerent and rude, yelling at me, being argumentative and telling me of I don't leave she will call the police ! Susan even asked the other employee (Sandra) if she thought Susan was discriminating against me because of my medical issues and Sandra said YES!
I was astonished! Shame on you Susan and J Jill Store!!.....for allowing such horrible DISCRIMINATORY rude, unbecoming, disgusting behavior by one of your employees.
So sad, I've been a great customer for countless years but I will never shop there again !
I think I'll be in touch with an attorney to see if this is worth pursuing."

Kathy Beth says

"There are a number of complaints about shipping so I'm not alone! My first expected package will be a week beyond the original arrival date - if it actually arrives then. I ordered the second one a few days ago so who knows when that might arrive. I understand the COVID-19 crisis likely plays a big role; mine is supposed to come via the post office and they are underfunded and probably understaffed. However, I've ordered from JJill for years and often had shipping problems. When it was Fed Ex, items went to other states or were not loaded on the truck; rarely have this problem with other companies. The two items I'm expecting now are the first ones I've ordered in well over a year. I'm not sure what it is but the styles have not appealed to me. For one thing I'll order a tunic length jacket but even petite lengths for a tunic top worn alone hit me at a bad spot and are not flattering. I ordered two pairs of stretch jeans two years ago and after wearing them a couple of hours, they were practically falling down. I still have the jeans but don't want to grow into them! Yes, it's nice to go down a size but then I don't know what size to order on a different pant. The measurements given in answer to questions online don't always match the actual ones."

Diana Apple says

"J Jill clothing has gone downhill. The colors are ugly, especially for summer. You can buy rayon clothes at walmart. Used to have quality fabrics and pretty colors. They will not make it! Soon you will hear they are filing for bankruptcy."

Rochester Hills, Michigan customer says

"Employee is not wearing Face mask at Rochester Hills, Michigan store. She was handling clothing, dressing room areas, cash register and not sanitizing credit card machine/pen before or after use, talking up close to customers without her mask. Sign on their door states everyone needs to wear a mask...yet employees do not?"

Stacey says

"Obscenely overpriced clothing, CRAZY shipping costs, and the worst return policy ever. I've shopped at J.Jill (catalog only--no plus or tall sizes in their stores--they can't risk fat women being seen there!!!) since the 1990s. Quality is now unacceptable, especially for what they charge. You can't return anything that has been worn, washed, or has had the tags removed, because that's how you find out whether you like something, right? You never wear it, never wash it, and leave the tags on forever. Even if items fall apart, they will not take them back. For some reason I've been putting up with their hateful policies for years, but an email I received a few days ago was the last straw. It stated that "everything is 50% off--IN STORES ONLY." Like I mentioned, there are no plus or tall sizes in stores, so this offer is incredibly discriminatory as it is for straight sizes only. They've always clearly hated larger women, and seemed to make larger sizes as an afterthought, but this is really bad! I sent a message to them stating as much. I still haven't gotten a reply, and I'm sure I never will. I have (finally!) decided that after spending tens of thousands of dollars there, it's over. No more overpriced, low-quality J.Jill clothing that takes an eternity to arrive for this customer. Good luck to you in this tanking economy, where women will make much more careful choices."

Donna says

"Purchased a pair of $75 sneakers from J Jill. Nine weeks later, the sole started to separate from the canvas. Since I had only worn them about 10 times and mostly indoors, I decided to return them. I was shocked when they said they would not take them back because they had been worn. I explained that $75 shoes that came apart after 10 wearings were obviously defective and their return policy is 90 days for defective merchandise. The manager examined the bottom of the shoes so thoroughly that it became uncomfortable, then said it was up to her discretion on whether they could be returned. Since she could not resell them, her answer was no. After a very heated discussion she refused to give me a credit on my J Jill card, but agreed to give me a gift card, I walked out of the store with my gift card and my business. I prefer to shop at stores that stand behind the quality of their products."

cathy says

"This review if for shipping.

I ordered a few items online in May as the local store was closed due to the pandemic. It took about two weeks for delivery - longer than usual but there is a pandemic. Some of the items did not fit (sizing is often a hit-or-miss with j.jill) so when the store opened at the start of June I went in to exchange for a different size. The store did not have the items, so the sales associate processed my returns and placed an order for me to have the proper sizes delivered to my home. That was June 1st. On June 2nd I received an email from j.jill that my order had shipped with an expected delivery of June 8th.

After the 8th came and went I checked on the tracking link and the delivery date still said the 8th and the FedEx site said it was still awaiting the package from j.jill. I then went online to j.jill and started a chat session to ask if there was a way to track the package as I was concerned it was lost. The CS rep asked me to wait while she checked but she returned and just stated that it takes up to two weeks for delivery. Nothing else about my specific order. She offered to count the days out for me to know how long 14 days might be. I couldn't tell if she was being condescending or if she was being earnest.

Finally, the tracking changed to reflect FedEx had the package with a delivery of the 12th expected. Then it changed to the 13th. Now it says the 17th.

Pandemic or not, this is RIDICULOUS! J.jill has never been exactly speedy with shipments, but this is the last straw. After being a customer for years and years this may be the last time I shop there. The local store does not carry many of the petite sizes I need so I rely on shipping about half the time so if j.jill cannot or will not improve the shipping method (my guess is that FedEx Smartpost is the culprit) I will be forced to stop buying from them because of a lack of confidence. I will miss the linen items because I live in Florida, but I'll find another source for my needs."

Trish Stoskus says

"Having been a customer for over 15 years, I have seen a drastic decline in quality of the merchandise. J.jill had been my go to for years. My latest purchase arrived 10 days after order. My J.Jill card was charged immediately. The shirt I ordered was absolutely not as described so I used the return label provided. I returned it on March 26th. I continue to check on the credit to my J.JIll account. The blanket emails state that returns take 20-28 days which is ridiculous. My issue is my J.Jill card must be paid prior to that time. I do not want to pay the amount of the return as I no longer have confidence in J.Jill and will probably not order anymore so having a credit sit on my account is a waste of money. I was told today by a " customer service" agent that I had to pay it or get a late fee. I guess that's why there are reports of trouble with J.Jill."

Tatyana Barron says

"I have been a customer of J.Jill since 2003, but last couple years I was very disappointed with quality and service.My last purchase took two weeks to arrive.
Sizing is not the same and quality of fabrics is very poor.J.Jill charge too much for their clothes.
Tatyana"

C says

"Do not buy from here, shipping took over 12 days and they lied and said it would get here with 2 day shipping! Orders I placed with other companies already arrived. Will never order from again. Company needs to be shut down."

JF says

"I ordered online while the local store was shut down. I wanted to return items but didn't want to pay an additional $6.95 shipping as we have a local store. I called the store repeatedly to check for any information about reopening and got the same outdated recording that they would be closed until March 27th. This was in April. I called 'customer service' & was told I would have to sign up for emails to get store information.
Other businesses in Texas are anxious to get back to business and reopened last week (May) but JJill remains closed. I went by the store today & saw someone go in...however, the door was locked and a VERY rude woman opened it and told me they were NOT accepting returns. I had trouble understanding what she was saying because her mask was so heavy.
Poorly managed businesses are using the Covid situation as an excuse for their bad business practices. On the local level, we did not have a serious outbreak of virus. There is NO excuse under any conditions for the lack of consideration for customers. I can spend my money elsewhere and intend to. JJill has a bad attitude toward their own clientele. This is not about 'keeping our customers safe'...it's about bad management making excuses. There are plenty of places to purchase clothing and for less money. I will NOT be back. Judging from other reviews, perhaps its time for JJill to keep the doors locked and shut down."

Avocate says

"Just got off my third chat to resolve a shipping issue. Order placed October 10, shipping notification received October 12. Delivery date stated as October 19. Got a text on October 18 saying “Your order will arrive tomorrow!” Great! But it didn’t. New delivery date: October 25 (Sunday?). Not delivered. I contacted JJill by chat on October 20 and told them the package was sitting in the same place since October 16. Rep said a replacement would only arrive a few days sooner than the promised October 25 delivery date so didn’t recommend a replacement shipment. Contacted them through chat again tonight and they placed a replacement order to arrive October 28. Too bad I needed this stuff for a trip. I have no faith it will ever arrive. Here’s the travel history with SmartPost: MA to PA to NC (just 2 hours from me) to TX (!) to AL back to NC where it sits about 75 miles from my house. JJill used to have ridiculously expensive shipping, and its answer now is a “free” shipping option that never gets your package to you. You need to fix your shipping issue because it’s costing you more money than going with a flat-rate $5 shipping option that reliable delivers as promised. Or look at what Nordstrom offers - they’ve got it right. In the interim, horribly delayed orders should be immediately replaced overnight. Don’t make your customers contact you three times to get a sweater they’ve already paid for delivered. You are losing customers, and I am one of them. Never again will I order from JJill."

Tee says

"I agree with the masses! Jjill previously had a wonderful reputation for beautiful clothing and customer service; unfortunately several recent experiences in customer service have been absurd; hence the rating and looking elsewhere!"

Monica Turner says

"SHIPPING issues!!
I understand there is a pandemic going on. However, I ordered under my shoprunner account. First, it took 1 week from ordering to FedEx receipt. A few extra days I can understand, but a full week is RIDICULOUS!! On top of that, JJill shipped it standard shipping which is FedEx smartpost!! Shoprunner is supposed to be 2 day shipping. My order was placed May 26. It is now June 13 and I still don't have my order. 17 days! My cc payment is due on the 17th for items I haven't seen. I'm a plus size, so I couldn't shop in my store even if I wanted to. Other retailers are still honoring Shoprunner terms, why can't JJill? I should have had thi order by June 3rd at the absolute latest."

D Kathleen Rus says

"I like the clothes but they are expensive so I like to wait for sales. But twice now they have sent offers too late for me to take advantage of them. The first one hit my inbox after midnight so the sale was already over, this latest one at least arrived at 8:04 pm, which would have given me 4 hours to order, except that I go to bed at 9.40 and I don't check my emails on Sunday night, especially a holiday! An offer should be good at least 12 hours or they are a joke."

Sarah says

"The most disapointing part was the cost to ship and to return. $20 for my order. The dress was nice but at $100 and the linen was so heavy I could never wear it in Florida and I thought it too expensive in the long run. I thought linen was a light weight summer cloth - not with J Jill. Shipping and return amount took forever!"

Vickie Gay Slaughter says

"I love J.Jill clothing and I order from them frequently but their shipping is a joke! It's so slow and most of the time, unpredictable. My advise: don't order gifts for others from them because it'll show up late! I'm really getting sick of it too."

Patrice Slettengren says

"As others have stated, the company has shipping issues. Once the item has “ shipped”, don’t expect arrival date to be reliable. Allow at least 2 weeks and possibly longer. Many times my bill for the item or items is received before I get my order.
They are extremely particular about returns so beware. Yes, you need to take advantage of sales and free shipping promotions (rare) as they are quite pricey. I do think that they offer some lovely clothing, jewelry and accessories."

Ranew says

"This is a review of one item among many purchased over years, a linen shirt with pretty print. I've bought and liked Jjill clothing for years, for fit, comfort, durability and quality. It is 5 star for those things.
The linen shirt, though it fits well and is pretty, is rough feeling, unlike pima cotton, and requires special care that my helpful husband doesn't always follow: hand wash, lay flat to dry. Be aware. Pretty, but..."

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