Itw Sucks Customer Reviews and Feedback

From Everything.Sucks

Illinois Tool Works Inc. or ITW is an American Fortune 200 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products. It was founded in 1912 by Byron L. Smith. Today, it employs approximately 45,000 people in hundreds of businesses across 53 countries, and is based in Glenview, Illinois, a suburb of Chicago, Illinois.

A former employee says, "If they [ITW] want to get rid of you, they will either hire someone to work under you, give them a new title and eliminate your position or destroy your self esteem with horrible reviews that no matter what you say, or how hard you work, will never get better, then put you on a "performance plan" that is basically 99% chance of them having "justifiable cause for termination". Theft runs rampant and they refused to install cameras because if they did, it would show they didn't"trust" their employees. It's a dog eat dog environment. Don't trust anyone, especially in HR."


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Former Employee - Administrative Assistant says

"If they want to get rid of you, they will either A. Hire someone to work under you, give them a new title and eliminate your position or B Destroy your self esteem with horrible reviews that no matter what you say, or how hard you work, will never get better, then put you on a "performance plan" that is basically 99% chance of them having "justifiable cause for termination". Theft runs rampant and they refused to install cameras because if they did, it would show they didn't"trust" their employees. Its a dog eat dog environment. Don't trust anyone, especially in HR."

Former Employee - Manager says

"Human Resources discriminates and is not fair"

Former Employee - Manager says

"Racist company. They are old and backwards."

Former Employee - Dy Manager says

"Very biased & no transparent"


"Sorry to hear of your experience. The positives of great pay, benefits, and community investment are tough to counterbalance if you aren't feeling connected the the culture otherwise. As a global employer, we are committed to providing market competitive compensation and benefits, maintaining fair labor practices, and ensuring a work environment that reflects our core values and culture everywhere we operate. We welcome your specific feedback in our quest to continuously improve the workplace."

Former Employee - Assembly Line Worker says

"You will be abused for being 'weird', as I was. Yelled at, work sabataged, drugs in drinks, lied about, threatened, and more. Sad part all from church goers."

Former Employee - Manager says

"Poor leadership at the GM level."

Former Employee - Customer Service Advisor says

"Different departments make up their own rules which are not consistent with company policy. Lots of bullying goes unnoticed, Certain employees pass their workload onto others and get away with doing very little. Certain managers lack real management skills and prefer to listen to gossip and refuse to see the true picture. Some departments are run professionally but unfortunately the customer services office was an unfriendly environment and the manager un-approachable. Appraisals focussed on the few negatives and the many positives went completely unnoticed. Working here caused me to have a nervous breakdown for the first time in my life. I truly regret working here."

Former Employee - Shipping Manager says

"Horrible upper management. No concrete foundation, no structure, no official training procedures, no support towards success, and s very stressful environment that is caused by the persons running the facility. Both are closet racist, that talk down to any minority during any type of conversation. The turnover rate for seasoned employees has reached disrespectful numbers."

Engineering Lab Technician (Former Employee) says

"For most of my time here, I didn't feel like I was a valued part of the company, just a tool to be used, mistreated, and underappreciated. There was never any communication from management, and I was given no way to communicate with anyone. The tasks I was assigned were so physically straining that it was painful for my back and legs. The working conditions were very poor, including being loud, unorganized, and no air conditioning with little air circulation. Safety is not taken seriously.NoneLow pay, Poor working conditions, Poor management, No communication"

Rover (Former Employee) says

"There is management there racist and does discriminate against employees to have them quit. Please look into this for no one talks about it or does anything it’s pretty sad."

Assemble Line Worker (Former Employee) says

"If you want to be slave that has machine alarms to rotate in every assembly position during the day this job is for you ,Every day I had to listen to those alarms ,People come and go or don’t even last a day in that place specially temps .I understand the conditions is a horrible vibe people is negative. Good thing I left that place before I lost my mind. Also they keep track of your 30 minute lunch everyone is back on their station ASAP I’m like these people are dedicated to the company not me tho I rather work at the mall than itw."

Maintenance Technician (Former Employee) says

"I have never been lied to by management as much as I have working here. This is a company that is all about greed. Hourly employees have to ask permission over the radio to use the restroom.I spent the last 10min trying to think of something, I cannot think of any.Everything"

Manufacturing supervisor (Former Employee) says

"Complaints to corporate go unrecognized. Lack of appreciation for all employees from the plant manager. Expect to work long hours with little recognition."

Batch Maker (Former Employee) says

"Very Disrespectful Management who get off on making you feel like your nothing less than cheap labor. No Communication, No Training, No proper PPE, Fast Food Workers are making batches with no prior Experience"

Scott Jensen (Former Employee) says

"If you like to do stuff mechanical this job is for you as you have to put in and take out mold's from molding machines. Plus you have machine alarms going off all day so you can't get your work done."

Press Operator (Former Employee) says

"Was a good Company but they closed. Some of the people are great to work for. The job was easy. The pay was good and benefits was great. Upper management can use some work."


"Upper management makes inconsistent decisions with a complete disregard for how it affects current personnel. Don't bother looking for a solid answer because it will change with the wind if you ever get one. Expect to be overburdened due to management's lack of foresight and perpetual understaffing."

Anonomous (Current Employee) says

"The front office people talk about the back workers and make fun of them. They have their favorites that can do whatever and come in whenever they want. Everyone else better tow the lineBenefitsEverything else"

Machine Operator (Current Employee) says

"you work very hard for little money the only good things about the job is to the benefit and the days you have off you get four consecutive days off in a rowYou do not have to clock in and out for lunch"

Forklift Driver/Material Handler (Former Employee) says

"Management, Human Resources, communication, no room for advancement it took almost a year to get hired on it’s a very long drawn out process hired a lot of illegals"

Material Handler/Forklift Operator (Former Employee) says

"Itw is not a good place to work for they treat like dog the management suck there they not nice to on one is not a good place to work. So dont work thereNoneNone"

Marketing Specialist (Former Employee) says

"ITW doesn't develop young talent. They expect you to meet your goal and provide no resources to help you do so. I would not recommend a peer to work at this company."

Quality Inspector (Former Employee) says

"A typical day at ITW would be that you can expect for things to be unorganized when you get to work. I've learned that they will change things at the spare of the moment and they do have poor management. Safety isn't a top priority when working and if injured they never show concern. The hardest part of my Job was having 4 to 5 different duties at one time and best part of the day was when i was getting off work."

Plastic Injection Mold Operator (Former Employee) says

"Very very poor management too much favoritism dont pay enough . easy work just not my kinda place for work. Supervisor let there position get to there head.Hours"

Operator (Former Employee) says

"People were mean and overall hypocrites!!I hated everyday there.All people there did was gossip and yalk about one another.Your work was never rewarde.Hard work at that!!No one took yhe time to say Hi in management.Looked at you like you did not exsist!!!"

Material Handler (Former Employee) says

"Myself watch your your pay check because they screwed up my paycheck Thats why i could not go to work they took to much money out and did not have moneyAt lunch time you were told 30min but they gave us 20 min10 min"

Press Operator (Former Employee) says

"There was no consistency in management, rules and regulations which lead to unsafe and confusing work environment. There was no room for advancement in the company and no pay raises merit based or otherwise."

Lead Forklift Operator/ special projects sup (Former Employee) says

"There people should of came first no changing everything firing everyone is not a good way to start when you just come in to a company.!?!?!?!?!??!?!?!?!??!!??!?!?!?!?!?!?!?!?!?"

Tonya Slater says

"I am greatly disturbed that Itworks! company is allowed to take hard working honest peoples money and absolutely nothing is done about it! I ordered a month supply of hair, skin, and nails vitamins the cost was $40 plus including shipping as the distributor advertised. I had trouble placing the order so the distributor set up my account, made the order for me, and took my payment information. A month later Itworks! is taking an unauthorized $40 plus from my account. I talked with the distributor, she was very short with me and said "just hit cancel". I tried doing just as she said and nothing. I ended up writing a complaint on the company site, over a month later no response. Itworks! company tried to take furture unauthorized actions with my account the next month with no success this time. I called the company number listed online day after day never talked to a person but was instructed to go to the site by the automated system. I messaged the distributor she says this is your 3rd payment you can cancel after that. My response was there should not be a 3rd payment on a one time paid purchase???? The distributor never mentioned anything about 3 months of payments for vitamins, I would never concent to this. I'm so glad the whole conversation was done through texting and can be documented. I then go to the Better Business Bureau online to file a complaint and find that the number they have listed for Itworks! is no longer in service. This was false advertising by the distributor and the Itworks company and they should be held accountable for it and the unauthorized money taken from my account. I will never ever purchase any products from this company ever again!"

Marhanka Kirstan says

"F?? this company. They stole $152 and change from my account and refuse to give me my money back. This is the BS response I got from them on messages. Hi Marhanka, We have located your account and we regret to inform you that we are unable to cancel and refund the order (Xxxxxxxx) since it is already in production and is ready to be shipped out. We'd be happy to issue a credit under the normal return policy if you ship the order back. To receive a refund, all products must be returned within 30 days of the ship date in unopened "new" condition. Please don't refuse the order as there is an additional charge, and not all refused orders are successfully returned. We suggest you obtain tracking confirmation; tracking confirmation assures the parcel was returned. Please allow up to 10 business days from receipt at the warehouse to have your return order processed. Moreover, your future autoships have been cancelled. No further charges will be made on your card moving forward. Please note that your account will remain active until your renewal date (August 3rd, 2021). Until this date you may place orders for yourself anytime you wish."

Kk says

"DO NOT SIGN UP FOR ITWORKS PRODUCTS. Wish I had read reviews before I signed up. Have to buy 3 bottles before you can cancel and return time is one month! with a 3 month subscription you can't return product and cancel to get your money back as the product is shipped monthly. You are charged a 15% restocking fee per bottle plus shipping both ways. If you cancel before the 3 months are up you are charged $50 from your subscription cost. Even if the products don't work there is no satisfaction guaranteed, you're screwed. So you NEVER get your complete monies for any unopened bottle! Trying to do a return now and should have read all the fine print. Just went off what the distributer told me. DO NOT TRUST THIS COMPANY, a pyramid scheme at its best. Healthy eating habits & exercise are keys to feeling good."

julia thomas says

"This product does not work!!! I have 3 full bottles unopened left!!! The rep told me that the best deal was a buy one get one free....NEVER told me it was an auto ship deal!!! I never lost a pound..... I was also told it would be a money back guarantee...JOKE!!!!"