IBX 4 you Sucks Customer Reviews and Feedback
IBX is a Swedish company that was established in 2000. IBX supports large and medium-sized organisations in providing procurement expertise in terms of consulting, operational and strategic procurement services based on the IBX On-demand Platform technology.
An angry former employee said “Working in IBX is dealing with strict deadlines and no responses to ongoing and completed work. Managers that cannot articulate what they need until the work is completed. Failure all around to take responsibility for outcomes. Everyone looking to pass the buck. Don't do/request/agree to/suggest/surmise anything here without putting it in writing. Getting quality work done comes second there. Always".
Operations (Former Employee) says"The has to be the most amateurish operation I've ever worked for. The management is clueless about the business and make decisions that are counterproductive to the growth and profitability of the company"
Customer Service Representative (Former Employee) says"This has got to be one of the worst places I’ve ever worked after 12 weeks of training which was very intense, you come out feeling extremely overwhelmed The training supervisors are young and unprofessional They make you feel so low Being hired as a temp, they continue to let you know that you are just that no support, always on your back about “something”! I hate to say this but DON’T"
Customer Service Specialist (Former Employee) says"Poorly managed, no support, no encouragement, very unprofessional and uncomfortable work environment. The location is very easy to get to, that’s one positive. Other than that I have absolutely nothing positive to say about this company especially the management"
Business Analyst (Former Employee) says"Working at Independence Blue Cross was one of the Best Experiences I have had in my career. In my over twenty years employed there, I was fortunate enough to work in various capacities, from Data Entry Clerk, Claims Examiner, Claims Adjuster, Business Specialist to Business Analyst. I have reported to some excellent supervisors and managers and also not so excellent supervisors and managers. However, this allowed me to grow and to know what type of employee I wanted to be and also what kind of employee I wanted to be. I went to work everyday (rarely called out unless it was an extreme emergency), professionally attired, and carried out my responsibilities to the best of my ability. I also earned both my Bachelor's and Master's Degrees while employed at IBC. I have also made a lot of friends there that I still treasure to this day."
Health Agent (Former Employee) says"Worked for the company for open enrollment-I have never seen or been part of a more poorly managed company. The managers are completely in the dark. IBX has put people in charge who have never done an open enrollment. They have no idea what the agents do, all they are looking at are the numbers. POOR, POOR MANAGEMENT. Cons: see above"
Customer Service Representative/Trainer (Former Employee) says"The average salary for this job is $42,9397 per year in US. Salary estimates are based on 5,131 salaries submitted anonymously to Indeed by employees,"
Premier Accounts Specialist (Former Employee) says"This was a terrible place to work. They micro managed and were very unprofessional. The atmosphere is very negative and dark. It is extremely stressful and on several occasions, people were taken out on stretchers, The job almost gave me high blood pressure which is the reason that I resigned. I had medical documentation to leave but they still challenged my unemployment."
Senior Claims Analyst (Former Employee) says"In the claims department that I worked in management only helped those to get ahead if they liked them and the others that did their work were not recognized for what they did."
Health Resource Call Center/Member Appeals Rep (Former Employee) says"A great work environment and the job was accessible by bus which is very helpful for employees who do not drive. I would refer this company to everybody. This company is very well recommended for a place to work and if you need to relocate to a different state. The referral bonus is a great incentive ands everyone."
Consumer Billing Representative (Former Employee) says"Overwhelmed Over worked and Not compensated Very Stressful working environment and terribly micro managed No job security no faith or encouragement from management Cons: Everything"
Enrollment Specialist (Former Employee) says"Very low salaries raises below average. No work life balance mandatory overtime. Management horrible and don't listen to their employees. They expect you to tell on other employees. Moral overall horrible very hostile working environment. Treat employees like children. Cons: Benefits"
Customer Service representative (Current Employee) says"as a customer service agent handling premier account I resolve complex issues for IBC's larges accounts. Cons: management"
Billing Analyst (Former Employee) says"IBC used to be a great company until they merged with Highmark Blue Shield. Customer Service has gone down and they have lost a lot of members."
Member Appeal Specialist (Former Employee) says"I'm looking for a part time customer service representative possible in the health insurance field. I'm requesting if possible 20 hours a week. With the many years I have had in the health insurance career, which I would be interest applying this talent to your company. I enjoy working with employees as well as a team player and assisting employees with any help that employee may need. Cons: Working with employees who don't like to work togerther."
Claim Process Analyst (Former Employee) says"A typical day at work was helping my coworker, assisting on project."
Member Service Representative (Former Employee) says"this was a good place to work as far as co-workers it was kind of family oriented, however i felt extremely over worked and under paid at this company"
Control Assistant II (Former Employee) says"Completed clerical duties assigned. This included typing , Xeroxing answering the telephone, inputting data for the insurance analyst. Other duties as assigned. Cons: Constructive meetings."
Senior Booklet / Contract Specialist (Current Employee) says"No Comment! Not Great! Poor Management, uncomfortable enivornment. Cons: poor management"
Associate Client Services Rep (Former Employee) says"High call volumes. High work demand. Unreasonable goals. No assistance. Not enough pay for the amount of work. Not friendly. Hostile work environment. Cons: Low wages. Threaten job security. Bullied. Discrimination."
Associate Client Services Representative (Current Employee) says"Management micromanages, High stress for low compensation. Was told when I was hired that I would not work past 6pm, but they failed to mention that if your moved to a different department which will most likely happen, you may be working past 6pm."
Current Employee - Manager, Accurate says"I have been working at Independence Blue Cross full-time for more than 10 years Cons: Not happy with senior management. Poor communication, lack of transparency. Senior management doesn’t have the knowledge to grow the business."
Former Employee - Project Manager says"I worked at Independence Blue Cross full-time for more than 8 years Cons: Culture, salary, leadership, technology, core business"
Former Employee - Customer Service Representative says"I worked at Independence Blue Cross full-time for less than a year Cons: low pay, micro-managed, rude customers"
Former Employee - Member Service Representative says"I worked at Independence Blue Cross full-time for less than a year Cons: This is a burnout job"
Current Employee - Claims Specialist says"I have been working at Independence Blue Cross full-time for more than 3 years Cons: Tireless shifts, overworked with multiple rules and regulations that change daily, Supervisors overworked so they just worried about numbers."
Former Employee - Senior Analyst says"I worked at Independence Blue Cross full-time for more than 8 years Cons: Worked there for 17 years, got the accolades; but not much bump in pay. Several Layoffs later... finally fed up with the phony reviews after one-by-one watching my colleagues get let go...despite performance. Funny... most were about 48+... like me. Oh well."
Current Employee - Analyst says"I have been working at Independence Blue Cross full-time for more than 10 years Cons: I have been working here for over a decade. I've seen the company let the best talent go, only to hire contractors, temps and outsource. The company is cutthroat and their level of dedication and professionalism is minimal anymore. They do not care about their career associates, of which only a handful remain, nor do they care about their subscribers. There are a gaggle of long-term upper management people who will stop at nothing to preserve their jobs, their raises and their bonuses, until they retire. The VPs are lackadaisical and non-reactive to change. In other words, I would not be here if didn't already devote over a decade f my life to this place. When I've seen fellow associates who've worked at IBC longer than I be outsourced to save a few bucks, it makes me sick. The best of the best are long gone from IBC - it's IBX, as they call it no"
Current Employee - Anonymous Employee says"I have been working at Independence Blue Cross full-time Cons: I was forced to change my timesheet to reflect fewer hours than I worked A former employee approved of the company and CEO, after typing this? "They provided more work than I could reasonably finish in 7.5 hours a day (leading to the problem above)" I think that employee is simple. Who approves of a company that fudges hours to disenfranchise its staff? Training was haphazard and incomplete."
Former Employee - Senior Business Analyst says"I worked at Independence Blue Cross full-time for more than 10 years Cons: Does not compensate based on Education and skill set."
Former Employee - Clerk says"I worked at Independence Blue Cross full-time for more than 10 years Cons: Referring to their employees as "bodies" and layoffs as "trimming fat"."