Hub Group Sucks Customer Reviews and Feedback

From Everything.Sucks

Hub Group (NASDAQ: HUBG) is a transportation management company in North America, providing intermodal, truck brokerage, and logistics services. As a publicly-traded company with over $3.5 billion in revenue, the company owns two subsidiaries: Mode Transportation (formerly Exel Transportation Services), a third-party logistics company (Unyson); and Hub Group Trucking, which provides intermodal freight transport and drayage services.

An anonymous former Hub Group employee recounts his experience working for the company on the "Indeed" website on August 16, 2020:

"Unfortunately, there is nothing good to say about the Hub Group. Get your experience and get out! There is a revolving door of employees leaving so finding an open position is not hard. Bonus tampering, nepotism, just a negative vibe all around in the office I have never seen such low morale. Your boss and superiors will barely have a grasp on what you do day to day most likely because they have never done it. Their days are spent pondering their next initiative that will only stick for 2 weeks and accomplish nothing. In my experience, all you have to do is show up to work to be the bosses least favorite in which case you will be dealt a mix of demoralizing and plain rude comments that have no merit in front of your whole team. Low morale possibly due to the shadow layoffs and total elimination of teams with no explanation. The office is nice, lower-level employees have good intentions and are willing to help, if you are not part of "the family" then good luck. The family and their friends, EVP/SVP, bring home record profits year over year while $0 bonuses and merit raises lower than the cost of living increases are handed out to low-level employees."

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Former Employee - Operations says

"Unfortunately there is nothing good to say about Hub Group. Get your experience and get out! There is a revolving door of employees leaving so finding an open position is not hard. Bonus tampering, nepotism, just a negative vibe all around in the office I have never seen such low morale. Your boss and superiors will barely have a grasp on what you do day to day most likely because they have never done it. Their days are spent pondering their next initiative that will only stick for 2 weeks and accomplish nothing. The office is nice, lower level employees have good intentions and are willing to help, if you are not part of "the family" than good luck. The family and their friends, EVP/SVP, bring home record profits year over year. This is a publicly traded company you can look it up. Meanwhile $0 bonuses and merit raises lower than cost of living increases are handed out to low level employees."

Former Employee - Assistant Vice President says

"The Leadership, Cultural, and Nepotism"

Former Employee - Account Management Specialist says

"Their sell in the interview was great, too bad it's all a lie. I was told in the interview hub group is a place where you can advance - FALSE. They will constantly hold you back for their own benefit. If you are good at your job, you will just get more work with no reward. There will always be excuses on why they cannot promote or increase your salary. If you want a job where you will constantly get yelled at by customers because hub groups operation team is slacking - this is the job for you. High stress and low pay."

Former Employee - Senior Vice President says

"Hub Group maintains a culture of fear. Nepotism and favoritism run rampant. Differing viewpoints from anyone without the family name are not welcome. This is a public company run like a private company. Senior leadership is too afraid of the family to voice their concerns to anyone. Employees are simply not valued. Where is the Board in all this? Never ending cost-cutting and a half dozen major reductions in force over last 2 years despite reportedly record financial results. Mass layoffs, restructured compensation and reduced bonuses for employees, meanwhile the family has seen its compensation rise steadily over that time. Compensation decisions are arbitrarily decided, without communication behind the decision and often overriding the recommendation of the employee’s direct manager. Bonuses are routinely denied despite employees’ satisfying pre-established metrics (and therefore earned and deserved). Multiple times over the past couple years, offers were pulled from recruits after they had been accepted and already quit their previous job. Several employees have been fired right before bonuses to avoid paying them out."

Former Employee - Company Truck Driver says

"Incompetent staff and always waiting on corporate to allow them to do anything ."

Former Employee - Management says

"Poor leadership. They rule by fear. Well known for firing a lot of people just before the annual 401k and bonus are paid"

Former Employee - Account Manager says

"Read and understand the reviews on this page. There are clear descriptions of what you can expect from Hub Group and yes, they do not at all paint a good picture of the company. Executive Management has no real concern about the foundation of the business that has been strengthened by the people who put in the work. The accusations of inflated record revenue and artificial upward company progress reports are absolutely true. Layoffs quietly follow to make up for losses incurred from poor quarterly earnings despite company wide announcements otherwise. Huge revolving door of valuable talent as if walking into and out of a very uncomfortable environment. VP's and Directors will give direction that resemble a finger-painting of a school bus from a kindergartner to unknowing account managers and tell them its a Rembrandt. HR is either ignorant or inclusive to the unethical practices of this company. Remember who pays their bills."

Former Employee - Account Management Specialist says

"Good ole boy system. No incintives, no goals for success. Unprofessional and immature management. Employee compensation WELL below market value with minimal merit increases."

says

"We take accusations of unethical practices in our hiring process seriously. All pending offers since the start of the COVID-19 crisis have been honored, and no offers have been rescinded. Our managers and HR team have been working to onboard all new hires remotely. If you would like to discuss your situation further, contact HR_Notify@hubgroup.com"

Account Manager says

"The safety of our employees is our utmost concern. Every office employee, across the company has the training, tools and connectivity to be fully operational from home. All Hub office employees can work remote. Any suggestion otherwise is untrue."

Operations (Former Employee) says

"Unfortunately there is nothing good to say about Hub Group. Get your experience and get out! There is a revolving door of employees leaving so finding an open position is not hard. Bonus tampering, nepotism, just a negative vibe all around in the office I have never seen such low morale. Your boss and superiors will barely have a grasp on what you do day to day most likely because they have never done it.Their days are spent pondering their next initiative that will only stick for 2 weeks and accomplish nothing. In my experience all you have to do is show up to work to be the bosses least favorite in which case you will be dealt a mix of demoralizing and plain rude comments that have no merit in front of your whole team. Low morale possibly due to the shadow lay offs and total elimination of teams with no explanation. The office is nice, lower level employees have good intentions and are willing to help, if you are not part of "the family" than good luck. The family and their friends, EVP/SVP, bring home record profits year over year while $0 bonuses and merit raises lower than cost of living increases are handed out to low level employees."

Lease Purchase Driver (Former Employee) says

"In South Kearny nj hub...they promised a good truck flew me out to Chicago...girl puts me in hallway and closes her door...had yellow highlighted what I had to sign....took me to house of trucks ...got a ticket for break light out....this place is for cousin in-laws relatives...guy drives in with brand new car while another drives in with 20 year old neon. ..if you got no connection inside you make no money...dispatcher and driver manager are and brothers ..they pay 14% on fuel and 0 on tollsNone. Just a croney placeNo healthcare vacation or sick days"

Driver (Current Employee) says

"Do not work for this trucking com thay dont care about the drivers thay only care about load planners and you bring a dum lady from ca,to do all the good driver bad and run all the good drivers awayNoBad pay"

Intermodal Driver (Current Employee) says

"Stay away! Pay is awful and management is worse. I am happy to say this is my last week at this nightmare! The parking lot at the Terminal is a dustbowl. They slip seat even though there are 15 empty trucks sitting in the lot. They keep taking away our pay. While they keep getting richer. Pay starts at $10 per hr plus .21 cents per mile.Trucks are pretty goodEverything you can think of"

Truck Driver Class A CDL (Former Employee) says

"There very racist, If your not kissing there behinds they fire you. They want you to follow safety rules, With out leadership and once they fire you they mess up your mvr report so no one eles will hire youGood payThere very Full of it"

Concerned Employee (Current Employee) says

"Hub Group maintains a culture of fear. Nepotism and favoritism run rampant. Differing viewpoints from anyone without the family name are not welcome. This is a public company run like a private company. Senior leadership is too afraid of the family to voice their concerns to anyone. Employees are simply not valued. Where is the Board in all this? Never ending cost-cutting and a half dozen major reductions in force over last 2 years despite reportedly record financial results. Mass layoffs, restructured compensation and reduced bonuses for employees, meanwhile the family has seen its compensation rise steadily over that time. Compensation decisions are arbitrarily decided, without communication behind the decision and often overriding the recommendation of the employee’s direct manager. Bonuses are routinely denied despite employees’ satisfying pre-established metrics (and therefore earned and deserved). Multiple times over the past couple years, offers were pulled from recruits after they had been accepted and already quit their previous job. Several employees have been fired right before bonuses to avoid paying them out. And all this during the most profitable two years in the company’s history! What happens now that the economy has turned bad?Bagels on FridayToxic culture, Nepotism, Greed, Bullying, Dishonesty, Immorality, Lack of true leadership, Hostile work environment, Absentee Board"

Class A driver Intremodal (Former Employee) says

"Would not recommend any one to go there planner don't know what there doing. Manger i delt with did not listen.keep me waiting for loads.did not have good communication skills. Would lie to you and on yoy"

Senior Account Manager (Former Employee) says

"Free donuts and bagels on Friday. They will work you to the bone. No sense of accomplishment and no sense of accountability from management. Layoffs are common. Everyone lives with the day-to-day possibility of it being their last day. Nepotism is rampant. Every promotion is non-merit based. Either you know someone or you will not get promoted. It is a dead end job."

Owner/Operator (Current Employee) says

"Go through a different terminal manager every year. Shows favoritisim to ceetain drivers. Paying approximately 7 drivers $20 and more and hour to be yards workers... Etc etc"

Class A CDL Driver (Current Employee) says

"The good. New trucks and trailers. NO TOUCH freight, dock delivery. The bad. 12+hour work days. Nights, weekends, and holidays required. You will be at the mercy of Wal- Mart employees to get your truck unloaded in a timely manner. The Pay sucks!!! You get activity/productivity pay. $15 per stop and .77 cent per mile. So to make any money, you need to driver about 300 miles per day! Most of you stops are DFW area local, so you ain't driving far. Also, $15 per stop. So if you are at a store or back haul for 30 minutes or 2 hours, all you are getting is $15!!! Some stores are faster than others. You can try to help unload, but management doesn't want you to. And Wal Mart doesn't want you to either. Hub Group says you will get $1250 per week average, but what they don't tell you is that you will work 60+ hours per week to earn that. So do the math; $1250 divided by 60 hours equals $20.83 per hour! And some days, you will not average $20 per hour. This Hub group account has very high driver turnover rates. Truck driver jobs that have excellent work-life balance, don't have high turnover rates. A job where you work less than 50 hours per week, and average $25 per hour. Just do the math, 50 hours multiplied by $25 per hour equals $1250.00 per week!No touch freight, new tractors and trailers. 100% dock deliveryLong hours, low pay. Nights, weekends and holidays required. Slow Wal-Mart employees unloading your truck."

Director of Operations (Current Employee) says

"This place was the absolute worst job I’ve ever had. Left a great career for a larger title and larger scope of work. Left Hub voluntarily one year later due to terrible leadership. COO is a 32 year old clown, SVP in dedicated is a puppet and will not have your back. Beware and stay clear if you have any self respect. You’ve been warned."

CDL Class A Driver (Former Employee) says

"I worked for hub for almost 2 years out of the cleburne yard and in the beginning it was equal and fair everyone got a flat rate per hr but since they switched to miles and stop-offs they give the money loads to the same old favorites, putting all the power in dispatches hands extremely high turn over rate now, it’s got so bad the fleet manager up an quit a week ago with no warning"

Driver (Current Employee) says

"You better look real close at how Hub works "health ins" and 401k and so called insentives. Don't count on any pay bonuses they promise, you'll never get it. This company treats its employees like garbage and you'll feel it immediately. I promise you will regret working here. You can find a better company out there that will value you. I can't think of a single positive thing to say about Hub Group."

Former Owner Operator (Former Employee) says

"If you're an owner operator, DO NOT LEASE with HubGroup from the Austell, GA terminal. I was told from the terminal manager that the company gives work to their company drivers first then owner operators. Therefore, owner operators have limited work. They only give one or two jobs at a time then ask for more work. It takes them hours to respond to your request which leaves you with limited hours left to run any loads. Also the terminal manager said this terminal hired too many company drivers and owner operators, so work is very slow Tuesday thru Friday. Therefore, the pay isn't good either. Their rates are LOW! They only pay you $1.10 per mile, if you drive more than 100 miles, and the rate is less if you drive less than 100 miles. Regional drivers get paid more than local drivers due to mileage but once you pay for gas, you're left with half of your check. The company only gives you back $0.22 per mile for gas. And all loads do not pay the same. I had jobs that paid $99 for a load and then $47 for another with the same mileage. It is very hard to predict how much you will take home weekly. Owner operators cannot sustain with this company. Atlanta traffic is absolutely horrible so the best time to work is early morning but the problem is most drivers want that shift too. Communication from management is HORRIBLE too! When my devices were not working properly, my driver manager had no clue how to help. When I needed to speak with payroll or human resources, my driver manager had no clue. So I called corporate and the operator directed me to several people in these departments"

Dedicated Driver (Current Employee) says

"When I started working here they paid hourly everything was good until they changed our pay to mileage. Once they changed 30 drivers left dispatchers began to show favoritism and a lot of loads were Fort Worth Dallas and back. You’ll be lucky to get 200 miles a day but you’ll surely get 6 to 8 stops and wait at each stop with no pay and they take their time unloading. They promise to pay 1250 a week but a lot of do not even get 250 a day they want you to work 6 days so yes it messes with you life style you’ll be too tired to do anything out of work."

Driver (Former Employee) says

"I would not recommend working for Hub Group Dedicated. They only care about how much money they can put in their pockets and don't care about employees. No one from HR or payroll will ever answer a call or call you back. I would avoid at all cost."

Intermodal Truck Driver (Former Employee) says

"I got a job offer, I took it. On the first day of orientation I realized the pay advertised was not the actual pay offered. They apologized by saying it was a typo after I showed them their recruiters email. They messed up two paychecks within 5 weeks of work. Company card hardly every worked at fuel pumps Trucks are new but they are disgustingly dirty inside! No discipline for the drivers who left all their food leftovers overnight. Trucks run 24 hours. Sleep-seat. Chasis were all in horrible condition! You'd spend so much time trying to bang handles to be able to slide tandems! Mostly did not work. The scale ticket would be your ticket of course, thankfully I never got one. You'd be provided with lights, you'd be expected to replace stop lights or turn signal lights on chasis yourself. My night manager was top notch guy but whole operation was a huge mess when I was there. Never made anything close to what was promised even though I hustled my 70 hour weeks."

Business Analyst Activities (Former Employee) says

"I didn't work there long enough to give a valid review. When my contract ended, the company was going through a re-org. I have absolutely no idea what is happening at the Hub Group today."

Contractor (Former Employee) says

"This place is the equivalent of fecal wrapped in gift paper...seems all nice and pretty at first glance but once you get in there its just a sshow. Managers are either rude, incompetent, not leaders or a combination of all three. They thrive on cut throat, borderline unethical booking practices and exploitation of unsuspecting contractors. They dangle the carrot of high income potential, solid benefits and perks to get them through busy season then cut a good majority of contractors once they are no longer needed or perceived as a threat to management. There is not a lot of room for advancement and a majority of the high earners are capped out unless you are a carrier rep. Again they provide the addition perks like the occasional lunch, coffee, swag and company parties during the holidays but only as a means of keeping their employees and contractors drinking the "Kool-aid". Don't work for these people. Its a waste of time and energy. If you decide to work there after reading this...good luck and don't say I didn't warn you."

CDL Class A Driver (Former Employee) says

"If you like getting completely filthy every day and working tons of hours then this is the job for . Really long days really close to your 70 hour clock every week and barely breaking a 1000 bucks wow what a joke.Its a jobEverything"