Homewood Suites by Hilton is an American chain of all-suite residential-style hotels managed by the Hilton Worldwide. As of December 31, 2019, the chain consists of 505 hotels in 4 countries and territories with 57,545 rooms. 490 Homewood Suites hotels are independently owned and operated by franchisees with 55,899 rooms, while 15 hotels are managed with 1,646 rooms. Homewood Suites competes in the upscale tier of the extended-stay market, along with Staybridge Suites by IHG and Residence Inn by Marriott.
Here's what Tony has to say about his stay at a Homewood Suite in Houston, "If you plan to stay in Homewood Suites by the Galleria, please double check your room and be careful with bed bugs. I was attacked by 6-bed bugs on the first night of my stay and then my nightmare starts. Every night when I closed my eyes, I cannot sleep because it is my first time to see those bugs in real. I felt pains every day and due to lack of sleep, my entire business trip didn't go well. The general manager of the hotel told me the insurance company will contact me soon but until I checked out 5 days later, no one contacts me at all... No one mentioned any plan for how to prevent my belongs get affected by bugs and the insurance company after one week later offered me an oral $1300+ plan for my entire $7433 property damage and all the suffering. My entire business trip was ruined, and I still don't believe it happened and happening at Hilton's hotel."