Hmv Music Sucks Customer Reviews and Feedback
HMV is a UK-based music and film retailer. The first HMV-branded store was opened by the Gramophone Company on Oxford Street in 1921, and the HMV name was also used for television and radio sets manufactured from the 1930s onwards. The retail side of the business began to expand in the 1960s, and in 1998 was divested from EMI, the successor to the Gramophone Company, to form what would become HMV
Richie shares his disappointing experience on TripAdvisor, "I visited the HMV Music York branch and as I'm in a wheelchair I asked if they had a lift and was told there was no lift. I was offered no help what so ever, the staff never asked if I wanted anything brought down from the upper floor where I can't get to as no lift is in this store, the staff was very rude and just walked away from me. When I contacted the head office I was emailed back by a member of staff called Jason who again didn't really want to know there offered nothing in the way of a goodwill gesture and not even a heartfelt sorry for the really poor customer services from a high street store like you would expect. I WOULD ADVISE ANYONE NOT TO SHOP IN ANY OF THE HMV BRANCHES AS THEY DONT CARE FOR THEIR CUSTOMERS AND TREAT DISABLED CUSTOMERS LIKE SECOND CLASS CITIZENS. AVOID AND SHOP ELSEWHERE."