Hewlett-Packard Sucks Customer Reviews and Feedback
The Hewlett-Packard Company, commonly shortened to Hewlett–Packard or HP, ( HEW-lit PAK-ərd), was an American multinational information technology company headquartered in Palo Alto, California, that developed and provided a wide variety of hardware components as well as software and related services to consumers, small and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors. The company was founded in a one-car garage in Palo Alto, California by Bill Hewlett and David Packard in 1939, and initially produced a line of electronic test and measurement equipment. The HP Garage at 367 Addison Avenue is now designated an official California Historical Landmark, and is marked with a plaque calling it the "Birthplace of 'Silicon Valley'".
Ian mentioned, "I am a business owner and My HP Spectre laptop was sent off for repair - Battery fault had caused the Charging circuit to blow a fuse with a burning smell coming from the Power connector in the laptop. Sent it off expecting repair only to find the battery had been changed without being tested properly. Got it back, it still didn't charge or work off battery power. Sent in back on their 3-7 day service warranty. Useless. Tomorrow will be the 8th day and I still don't know when I'm getting the laptop back because of a "parts Shortage" they say. Well as a small business owner I rely on the laptop to work - I cannot do that work because they have failed their service level agreement. Very poor - AVOID HP if you want reliability - product - service or repair."
Ned says"It does not surprise to learn it sucks to work for HP when their products and service suck so very much. Even if the next company treats me as badly I will have the satisfaction of knowing that HP will never have another dime from me."
Former Employee - Category Manager says"I worked at Hewlett Packard Enterprise | HPE full-time Cons: Too much latitude given around compensation with no accountability. Bonuses given and withheld without reason."
Former Employee - Engineer says"I worked at Hewlett Packard Enterprise | HPE full-time for more than 5 years Cons: The Culture. The Facilities. The People. The Products. Their prospects for the future."
Former Employee - Programmer Analyst says"I worked at Hewlett Packard Enterprise | HPE full-time for more than 8 years Cons: Aggressive management and poor incentives"
Former Employee - Engineer says"I worked at Hewlett Packard Enterprise | HPE full-time for more than 5 years Cons: Continuous layoffs and more layoffs."
Former Employee - Senior Network Engineer says"I worked at Hewlett Packard Enterprise | HPE full-time for more than 8 years Cons: Not a very good management team"
Current Employee - Software Engineer says"I have been working at Hewlett Packard Enterprise | HPE full-time for more than a year Cons: - Poor salary - poor management - In yearly review, manager gave excellent rating but in records gave partial performance. when filed a case, no one took any action against manager"
Current Employee - Manager Talent Transformation says"I have been working at Hewlett Packard Enterprise | HPE full-time for more than 5 years Cons: Very unpleasant leadership. It is a terrible organisation with constant turnmoil and WFRs. People are scared to speak up because of retaliation from leaders. Very low employee engagement scores in my organisation. No career development opportunities. No learning and development. Only poor quality online training."
Current Employee - Engagement Manager says"I have been working at Hewlett Packard Enterprise | HPE full-time for more than 10 years Cons: Incompetent management, micro management and task tracking, not leading"
Former Employee - Program Manager says"I worked at Hewlett Packard Enterprise | HPE full-time for more than 8 years Cons: No promotions. Raises are super small. Lots of lay offs occur. Employees are laid off. VPs always land another role. No learning or training, limited resources, women are not treated equally. Finally, compensation is a joke."
Former Employee - Account Executive says"I worked at Hewlett Packard Enterprise | HPE full-time for more than a year Cons: HPE doesn't know what it wants to be. For a while, it wanted to be a networking/storage provider, but couldn't compete with Dell or Cisco. Now it wants to be a cloud services provider, but will have to go up against the big three (Amazon, Google, Microsoft). The business they are in is changing and the company seems to be unable to compete against the top players. All of their recent moves (offshoring major job functions, layoffs, getting rid of a "physical" HQ to be "100% remote, designating Texas as their "HQ", etc.) reeks of saving money and trimming down to be acquired."
Electrical R & D Technician VI (Former Employee) says"Labeled essential employee thru covid-19. Then come July laid off out of the blue. Cons: No alligence to their employees"
Engineer (Current Employee) says"HPE does regular layoffs as a regular part of doing business. No job security. The next layoff at this company permeates everything going on there. The management does not like to talk about the layoffs. They pretend that layoffs do not even exist. Cons: Lots and lots of layoffs"
Virtualization Systems Software Engineer, Converged Systems (Current Employee) says"Not a good company to work for, no training no work life balance and they lay off more people then they hire."
Provider field service representative (Former Employee) says"This company is terrible. One year they cut employees paychecks by 5% because the company wasn’t doing so well. Inadequate management and no room for growth. I understand that situation may be different at other locations but not at this one."
Lab Technician (Former Employee) says"Interesting place to work but cut throat in terms of employees always being expendable and since majority of employees are contract workers and at any time your services are no longer needed."
Support Engineer (Former Employee) says"highly do not like it.. supervisors lie, job advancement is crazy"
Project Manager (Former Employee) says"They expect their employees to be available all the time on call even after their working hours, Late Nights, weekends or even if you are on leave you should be available on call. If you have any activity late night then too they would expect you to be on time at office irrespective of you working after working hours. Their is no Job security as soon as the project is over they will kick you out inconsiderate of your dedication towards your work late nights. Cons: Long hours, Late night works"
Strategic Account Executive (Current Employee) says"The manager does not coach in N Cal, instead looks for faults and tends to support the males in the company and criticize the female employees, no longer have an open door policy and HR is for the manager and not an employee"
Senior Solutions Architect - Technology Consulting Services (Former Employee) says"Toxic. Wouldn't recommend. If you like constant layoffs. Constant strategy change, which never works, constant cost cutting to employee packages. This is the place for you."
Vice President (Current Employee) says"Uncollaborative political environment. No work life balance. No inclusion. Too much bureaucracy. If not a yes man, you are done. No strategy. All fluff."
Technical Support (Former Employee) says"All the senior management of the company wants is making savings. They do not care about their employees or their customers as long as the management at the top get their own bonuses and the shares are at a good price. We were able to see how much the top management was getting when they were selling their shares since it is a public company. Every year you could see how much they were making at the time of the bonuses while we were told there was no pay increase or bonuses for us and we couldn't even recruit so the teams were constantly under staffed."
Help Desk Technical Support (Former Employee) says"Run for your life, they are absolutely god awful. I would never work there ever again. It was the worst. They don't care about their employees at all and will let the customer speak to them anyway they please."
Senior Financial Business Analyst, Global Labor Reporting SME (Former Employee) says"There were too many managers trying to push their own agenda. The overall benefit to the company was not considered. Promotion was by the good old boy network."
Inside Sales Account Manager (Current Employee) says"HPE bring you in and sell you high dreams and then lay you off. They promise a lot of things but do not believe a word. Managers have that favorites and they make it hard to promote. When you try and apply for a role they pretty much waste your time by having you to go through the steps and that someone have already been choosing for the role."
Global Services Segment Manager (Former Employee) says"Poor Management, Poor Pay, Poor Benefits, No Pay Increases, Educational Benefits Program but never awarded. Lack of training, poor travel conditions and long trips. Cons: Management was terrible"
Services Information Developer (Current Employee) says"There is not any support from Account Management and the work culture is like being in elementary school. The hardest part of the job is that the Vendor dictates the schedule of projects and therefore code reviews are not done. The Company values off shore staff more than what is in the United States even though off shore takes '3' or more staff and more time to complete the work. Cons: Lack of promise and lack of promotion opportunity"
Sr. Storage Architect (Consultant) says"Came in with grand promises of advancement and carreer, immediately got sold to DXC. No promotions, no raises, no bonuses, just a nowhere job going nowhere. Cons: Job, Hours, Pay, Management, Constant Threat of Layoffs, Just about Everything else."
Field Engineer (Former Employee) says"Company is running itself into the ground with bad management decisions. Subbed out services to a third party company (Unisys), very bad decision. Lost a lot of key persons because of this."
Executive Assistant (Former Employee) says"A lot of politics up to the top"
Operations Coordinator (Former Employee) says"Extremely poor salary and benefits and even worse management. Cons: arrogant and non-competent managers, extremely low salary and benefits"
G. says"2009-10; salary cut, hurt back on job due to heavy lifting required for installs/service; then layoff. Thankless job, long hours (w/no extra compensation). They outsource dispatch so they have no clue as to local geography (send techs. all over the place, yet they are expected to close 3+ calls/day). No pension, nothing much when I was let go. Sorry that I rejoined the company; there were other choices."
Bea M says"I bought an HP printer and laptop hoping that it would last for a couple of years. But surprise, both of the products didn't even last for a year. I had it fixed but a couple of months after, the printer and laptop started acting up again. I just heard from a local technician that HP products are no good. I totally regret buying it. Such a waste of money."
Groogr says"HP customer service needs a complete overhaul. I’ve spent the past few days trying to contact them and have wasted well over five hours in the process. I started with their website, which directed me to email them as the only option for support for products over $250. I emailed and received a response two days later telling me to use online chat. I went to online chat and waited an hour to connect with a rep, who almost immediately redirected me to call their customer support number. I called that number and waited on hold for over 2.5 hours (!!!) with no response. I reached out to HP via Twitter explaining my difficulty reaching customer service, and they directed me to the website again. After reminding them I’ve already tried that (and all of the other options), they directed me to call again. I’m not wasting another 2.5 hours on hold just to be redirected yet AGAIN!
They are literally sending me in a loop when all I’m trying to do is exchange a laptop. This is something that is as simple as a click of a button with other retailers! HP requires that you contact them to get a RMA number for any return or exchange. If you buy anything from them, you better hope it is in pristine condition and you never have to contact customer support. Oh, and they require that you contact them within 10 days of receiving your product or you’re out of luck. I think they’re purposely running out the clock. Stay away!"
Markus Horner says"If I could give them a negative number I would do it. On Sept. 15th I took delivery of a Mini-in-one 24 Display that I bought from HP online. It cost me $269.54. I got it home, took it out of the box, hooked it up, and turned it on. Much to my displeasure, it did not work. The next morning I started calling HP service at 800-474-6836. Over the next 24 hours, I talked to at least 10 different people trying to figure out what was wrong. On Wed the 23rd I finally had had enough, and I decided to return it. When I called to get a return authorization number, I was told that the warranty on the monitor had already expired and they could not take it back. Even though I had only just received it.
That was the last straw. Even this turned out to be a monumental chore. They refused to believe that I had received anything after the warranty had already expired. After arguing with more people than I can remember I was finally given an RMA. You have to be incredibly persistent with these people to get anything done.
I will never buy anything from HP ever again. They are far more trouble to deal with than they are worth. There are competing products for less and without the hassle."
Whistle Blower says"I never liked HP, although I worked a lot with their equipments professionally. But not to my satisfaction.
Now I needed a small, not that expensive color printer.
For a studio apartment without an internet connection. Yes this still exist. By choice. And guess what?!
You can NOT install software without accepting the rules online. How stupid can this be?!
First and last time I bought an HP equipment. Useless tool which never will be used."
Adrienne Johnson says"I bought a laptop in May in July the microphone & speaker went out on the laptop. I called HP the representative took me through some steps to try to hard reset the laptop to see if that would fix the problem. That didn’t work, so he said I needed to send the laptop back. I explained I’m in the middle of a school semester & needed my laptop. I was told I would have it back in a few days. That didn’t happen I got a text saying that I’ll have it back 8/28. UNACCEPTABLE I’ve been in contact with a manager ever since & was asked to provide a school schedule to verify that I’m in school so they could expedite my laptop. They created a label 2 weeks ago that still hadn’t shipped & now he won’t answer my calls.
HP doesn’t value their consumers, they don’t care about you or your situation. Why have me send a school schedule etc if you’re NOT going to help me? I wouldn’t recommend HP to my worse enemy. I should’ve just went ahead & purchased the Mac Book Apple doesn’t treat their customers like this."
brooke sergent says"I purchased a HP Notebook in September 2019 for some independent contracting I do. As I was using the laptop the screen started jumping and lines began to form. I closed down the computer and rebooted to find a completely unreadable screen. The computer was never dropped or damaged. I spent the better part of 3 days talking to several HP reps to be told they agreed no damage appears to be done but they can't guarantee that my warranty will pay to have it fixed. Yet, they encouraged me to send the laptop in regardless. I refused to send it in and be charged an insane bill for repair when I can have it repaired locally and most likely cheaper. This is terrible customer service and HP basically loopholes the heck out of their warranties. If their computers are this cheaply made I suggest you find a different brand especially since they don't honor their warranties."
Wendy Hall says"Husband bought me a laptop that converts to tablet for Xmas. Great for 2 months then cannot update and continually crashing. not enough memory. Tried to contact seller no reponses obviously knows it's crap. Have cleared the memory of all apps progs that can be cleared and continually getting message out of memory or cannot update lack of memory. Totally useless. Version of windows running on it is also nearly defunct and wants to update but ..... yes can't do that because not enough memory. Have just written off nearly £200 as a bad buy, Am furious. if this had been car or washing machine trading standards would be after them and not fit for purpose. Avoid at all costs and go for a different company."
Arisudhan Anantharachagan says"Send the wrong order and not taking responsibility in replacing it with the correct product.
1) I placed an online order for the HP Spectre x360 - 13-aw0121tu on 6/2/20. This was the OLED model with 2TB HD.
2) I received a wrong product from HP. The product send was not what I order. It was HP Spectre x360 convertible 13-aw0111TU. This was not the OLED model and only had 1TB HD.
3) I placed an enquire online regarding this on 14/3/20. Ticket #3203.
4) Eventually, after days of replying to all the question your team put to me and sending all the relevant pictures, they said they would replace the product.
5) A dispatch courier was organised by HP and send on the 3/4/20. This pickup was organised and the item collected by Direct Couriers. No documentation was provided. I have text message confirming collection with no documentation.
6) Communication from HP since item collected has been poor and both prompted after I enquired
7) To date I have not received the produced I initially ordered from HP. It is now more that 3 months since the initial order was placed.
8) I called today 24/4/20 and was told that HP customer care has not received the documentation from the couriers and hence a replacement cannot be sent. I was also told that even if a replacement is to be send there is no ETA, as it will depend on the availability of the item"
Richard Bégin says"Had to put 1 star because I could not put 0 stars. There is no customer service after 1 year warranty, and most printers will break after that. They want to charge you talk to support team, HP is more interested in trying to sell you their ink cartridges that are ridiculously overpriced. They pollute you with messages on buying ink cartridges online. Worst of all they block the use of generic ink cartridges. This company is out to get your money, not to sell you quality products or customer service."
MucDevil says"I admit, I bought a cheap printer HP ENVY 5032 but I never thought its usage would cause so much trouble and nearly a heart attack.
I had to connect it via cable because it was ignoring the wifi although it had been set up.
Constant messages like "no scanner available" although I was scanning things the previous day. After an hour the scanner was working all of a sudden.
The software (I'm using an iMac) is a catastrophe and very stupid to handle.
If you need to print something only every other week the quality of the prints are very bad. Even after cleaning the quality is so miserable you can't use any of the prints.
I sent emails to the customer service and never received an answer.
We got a huge HP copy machine at work now. I will watch that machine and will influence my boss to get rid of it and buy a good product."
Paul Harding says"Simply no customer service whatsoever !!!!"
Nogga Hyde says"I got ripped off, no other way to put it. I bought a printer from Hewlett Packard which worked great, for two months. Then I got notified that there was an update which my computer should have so I downloaded it, and the computer hasn't worked since. What's worse, I couldn't delete the new update and reinstall the original driver etc., it was nowhere to be found. Help and support cost me over a full 24-hour day and got me nowhere. And here's the real chafe; I couldn't find anyone anywhere who'd talk to me about the fact that my computer was still under warranty! When I'd tell what my "problem" was (I wanted at least some of my money back!) either the help page would crash or the person on the other end would go silent! Every time! Don't give these crooks a dime of your money!"
jason green says"I have a HP Notebook - 17-bs025cy. We it was running slow and not opening files. I tried restoring it to a later date. I did that but forgot my password. I called HP for help. Well I was told that they would only help me if I would give them. $49.95 right now and another 14.95 a month. Because I let my warranty expire. This was my second computer from them never again."
Talha says"Don't buy Hp PCs,Worst customer service.They don't respond to any queries, keep cancelling your phone if you try to complain. Highly unprofessional, intolerable, ignorant and unreliable.@HP @HPIndia Worst Service ever. Not worth a single penny of your money. Go for @Dell instead.
I was trying to increase my ram and they just wouldn't provide me with a solution. Instead they transferred me to one or the other line and wasted more than 2 hours of my time to tell me what i already knew and nothing else. My call to customer care was disconnected 3 times after telling me to hold for a moment. When i tried to complain, they blocked my line and my calls wouldn't go through. Hp has the worst customer service in the world of laptops. My friend has a dell laptop, he called them once and they provided him with the necessary solution on the same call. Just HATE HP and i am never gonna invest a single penny in that company ever again nor would i let anyone i know invest any money there. Hp's customer service is garbage."
Giorgio Buzzi di Marco says"On purpose refill of original cartridges blocked.
I acquired a HP 8720 printer and installed original ink cartridges and an original device for over $300.
When cartridges were almost finished, I refilled them with appropriate ink. First it worked with excellent print quality. Now printing is blocked and when a*nalyzing the problem, it says "non HP certified cartridges in use"!!!!
Of course, their own cartridges are finished in no time and are super expensive.
Hewlett Packard creates plastic waste and spoils resources, apart from blackmailing customers. This is completely unacceptable.
Don’t buy this product!
Shame on you HP, once a cool pioneering company of the internet. Now just greedy.
This is worth a **** storm."
A Francis says"Be warned - I cancelled instant ink and now because software is installed by HP (without my knowledge) I have to press that I will check my instant ink account every time I want to print! Spent an hour on the phone to HP and they still haven't fixed it! Complete waste of time and no warning this will happen when you sign up. How can a company install software on one product that stops it working to promote another? Plan to raise with trading standards....."
David Bradley says"I had to contact HP printer out of warranty I’ll admit ,however I spent 112 mins on phone to support with no resolution to my problem the support agent was very poor clutching at straws ,with my problem not resolved as a last option ,I contacted HP on Facebook suffice to say They sorted problem in no time to my relief ,however I got charged £8-50 for so called phone support ,I did contact HP with my incident support number ,and asked why had I been charged when a problem resolution had not been provided ,I was told I was charged because printer was out of warranty ,not once was I told I would be charged ,cost is irrelevant but not being told I think was a bit naughty ,David Bradley BEWARE OF OUT OF WARRRANTY SUPPORT"
Jeffery G Douglas - Chaplain says"It is sad that HP Products are having this much issues with being setup. Uninstalling and Reinstalling did no9t fix the issues and to KEEP REPEATING steps over and over gets tiresome and annoying. You would thank after Four Times, the issues would be resolved, but their not. In addition, it's all about Paying Them to Fix Their Product. No Warranty, Service, or Repairs, unless you PAY! Even Now I'm still getting the HP Notice as I type Here. What A shame Companies No Longer Care once they get your money!!!"
Sammy F. says"Doubt I’d ever go back to HP after using a Lenovo X1. Like chalk and cheese."
Sharon Wick says"Just bought a new printer, the HP Envy 5010. The actual printer itself is quite good, but it just gets an average rating because of all the faffing around to set it up.
I have got a fairly new computer, but kept getting the error that printer drivers were not available (to download on my system). HP support (I assume) were really quick to come back to me, but wanted to get into my computer to sort out the problem. Oh really???
My husband Googled the drivers which were actually downloadable, but the time it took to download and install everything was not really acceptable.
Something is more cumbersome than it needs to be here HP!"
Ned says"So it sucks to work there too, not surprising when the products and support suck so badly. I say it often it seems-- but even if the next brand treats me no better, I will still have the satisfaction of never ever giving HP another dime."
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