From Everything.Sucks

edX is an American massive open online course (MOOC) provider created by Harvard and MIT. It hosts online university-level courses in a wide range of disciplines to a worldwide student body, including some courses at no charge. It also conducts research into learning based on how people use its platform. edX is a nonprofit organization and runs on the free Open edX open-source software platform.Mo

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Stefania says

"I purchased a bunch of verified courses during the pandemic because I wanted to put my furlough time to good use. I was recalled back to work way before I anticipated and so I could not focus on the courses, given that I had to work for three people, the colleagues who unfortunately lost their jobs. I asked EdX to please enrol in the following sessions, explaining what happened, and they simply, flatly, said no. What I find absolutely shocking is the shameful profiteering, during a worldwide crisis, when every single service, every single one, has tweaked their cancellation policies and T’s & C’s to adjust to the awful current climate, EdX went for gaining a cent off the backs of furloughed people. How is this not betraying their mission? Aren't they supposed to strive for education, growth, and the dissemination of accessible knowledge?"

Course Developer says

"Work culture is poor. Office is very hierarchical, not a lot of interaction between management and temps or interns despite their integral involvement in course development. And mind you these temps and interns have degrees from Harvard University (BAs and MAs). Four of 5 lead course developer positions went to white males, which is disappointing given the global education focus of MOOCs. The Indian female hired for the 5th position quit after 3 months. She was replaced by another white male."

Katrien Valcke says

"I enrolled in a course about circular economy. The course was great and I was offered the chance to pay for a certificate (verified track). I paid for this, after which the tests and exams would become available for me. However, only then it became clear that the deadline for the exams had already passed (even before I enrolled the course). I sent an e-mail to tell them that I paid for something I would never receive and they sent me a reply that they fixed the problem for me. Indeed, the deadlines for the exams had shifted to a later date and I could take them all. After I finished the course, I still didn't get my certificate. I e-mailed again to the customer service and they now explained they had enrolled me in a later version of the course, which hadn't even started yet, and the only option for me was to wait for that new course to start and to retake all of my exams, tests and essays. I paid for a certificate, I finished all my exams, I passed the course, and then they tell my I have to redo it all again in order to actually get my certificate and that there was nothing they could do. Since I didn't intend to re-invest all of this time due to an administration error on their side, I asked for a refund, but didn't get a reply."

Jens Seitz says

"Edx is making it very hard to get education. You will have to verify paid offers by live webcam and your account gets locked for 30 minutes if you forget your password which you will probably forget because you will have to choose one with a lot of weird letters."

Karen Dickson says

"Guidelines are vague/wrong, no credit given for completed modules which then prevents the exam from launching. It's so unclear that it doesn't tell you that you missed the exam deadline - rather, the way it's written, made it seem the exam wasn't open yet to be able to write it. No help available. Terrible."

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