GitHub Sucks Customer Reviews and Feedback

From Everything.Sucks

GitHub, Inc. is an American multinational corporation that provides hosting for software development and version control using Git. It offers the distributed version control and source code management (SCM) functionality of Git, plus its own features. It provides access control and several collaboration features such as bug tracking, feature requests, task management, and wikis for every project.

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Recruiting Coordinator (Former Employee) says

"When you first join GitHub, you don't think it's a bad environment. It's a cool office with catered lunch but unfortunately, the environment is really toxic. HR is terrible and Microsoft has made it worst :("

Former Employee - Anonymous Employee says

"I worked at GitHub full-time Cons: GitHub used to be a dream job. But the company is changing and with it leadership is showing it's true colors. This isn't a company that values diversity in any way other than name. Leadership is toxic and abusive, and no one in charge will actually discipline the people who need it. Women and POC have an incredibly high turn over rate, but the company still claims to value equality."

Current Employee - Senior Software Engineer says

"I have been working at GitHub full-time for more than 3 years Cons: There is no leadership to speak of. From the Executives to middle management there is no experience and no direction. GitHub went from a "no managers" environment to promoting managers from within who lack management experience and training. This has led to a highly political, cliquey culture that favors "friends" and punishes those "outside of the circle". Chris Wanstrath's commitment to "Diversity & Exclusion" has led to hiring practices where managers say, "we're not hiring any more white males" or "we're not hiring that transgender person because they used to be a white male" or yet, "we're not interested in that black man. We really want to hire a woman for this role". All true statements personally heard. It has gotten to the point of reviewing the candidates Linkedin profile photo to see if they are a "good fit" for an interview. Wrong race? Wrong gender? Cancel the interview. There is no accountability and no ramifications to any of these actions. It's widely accepted and expected. This practice is so well known and runs so deep that very manager and director is complacent in this practice. Interview feedback is routinely deleted if it's not favorable for a "diversity hire". Didn't pass the technical interview? We'll delete that and give you an easier one so that a sub-par engineer can be hired. This has lead to the rapid decline of the engineering talent."

Current Employee - Anonymous Employee says

"I have been working at GitHub full-time for more than 3 years Cons: It's hard to run the company effectively without a CEO and with leadership team that is constantly changing. Politics is rewarded over doing great work and everyone is only looking out for themselves as a result. Some of the best people I've worked with have left the company because of the toxic culture."

Current Employee - Product Marketing Manager says

"I have been working at GitHub full-time for more than 3 years Cons: Where to start, I have been at GitHub for longer than I can remember. I enjoy working remotely with tremendous flexibility and great pay. However, this place is not sustainable anymore. I have not heard from our so-called CEO in close to a year, rumor is he is camped out in LA with his lady friend and forgot about us little people. He announced he is stepping down and hiring his replacement 6 months ago! So who is running the show, who is making decisions. Exactly, most of regular Hubbers are in the dark, no clue as to our future. Apparently our Chief Strategy Officer, who also leads; Marketing, HR, Real Estate, Strategy, Business Development and god knows what else is running the show. I call B.S. here. Julio is his namo and I along with many of my peers think he is not capable of this responsibility. Why is he so powerful, why can he fire at will, not fair and not fun to watch my beautiful company atrophy."

Former Employee - Anonymous Employee says

"I worked at GitHub full-time for more than 3 years Cons: CEO: Wanstrath is essentially an awkward teenager who lucked into co-founding an incredibly viral product but he has had to do essentially zero since 2008, other than running all the best folks and co-founders out of the company. Wanstrath has never had a higher level job than a line engineer at CNET. The typical brogrammer from the midwest Silicon Valley success story. But behind his auspicious "40-under-40" award lies an incredibly insecure boy who makes decisions in the wee hours of the night with fellow members of his shadow council. His erratic decision making should be a concern to any employee contemplating this shiny unicorn, decisions agreed upon during office hours are 360'ed overnight by Wanstrath. The question is what is causing this very odd behavior. Massive transition at the top, Wanstrath turns on his lieutenants quickly, he is loyal to a handful of "yes" people and anyone who would dare question anything is summarily terminated. Employees live in a culture of fear but the pay is at the 95th percentile and folks just accept the sadly deteriorating culture. Product: virtually no innovation on this front since inception, Kakul is merely a bureaucrat who blasted out of Wework and did nothing for Flickr. Another dismal hire that will not move the company forward. Who else is running the show? scary indeed"

Former Employee - Support Engineer says

"I worked at GitHub full-time for more than 5 years Cons: The SLT doesn't understand the product. They burnt out any kind of good will they had post acquisition and seem intent on getting rid of any "pre-acquisition" employee. If you weren't working for Microsoft before the acquisition, it's likely your voice doesn't count. Experience is being dismissed in favour of whoever can get a hold of the CEO. As a result, ICs are burnt out from the constant disregard, as well as the incessant change of vision and strategy. Career path is nearly non-existent."

Current Employee - Anonymous Employee says

"I have been working at GitHub full-time Cons: Senior engineering management changes in the last year have resulted in micro-mangement, demoralizing of teams, disrespect for the work of engineers and being tone deaf to the acual problems that engineers raise. Engineering teams can spend more effort appeasing certain leaders and figuring out how to avoid interaction with them than on soliciting customer feedback."

Current Employee - Designer says

"I have been working at GitHub full-time for more than 3 years Cons: - Sometimes over-reaching leadership and lack of process. - Constant sense of urgency but also sudden changes to plans. - Approach to customer centered design is uneven and cherry picked. - Distrust between leadership and employees, disconnected and out of touch."

Former Employee - Senior Engineer says

"I worked at GitHub full-time for more than 3 years Cons: Leadership - from top to bottom. Actually listen to your ERG groups, they are the best part and the backbone of your company. Listen to your good managers and stop keeping the rotten ones."

Current Employee - Marketing says

"I have been working at GitHub full-time for more than a year Cons: Leading all those smart people in one direction is apparently hard. Product slips and changes direction constantly, putting customers at risk and affecting sales morale. CEO appears to struggle getting a handle on the right level of involvement and communicating vision for the company, while leadership deals with his whims. Also its really, really not diverse, especially leadership."

Pie says

"i cant recommend this useless trash"

DkQ says

"Dislike it yea"

Karl Malin says

"If you want a lesson in terrible UI, look no further than here. Who doesn't spend time hunting around for the information they want. Its a shame so many developers use it."

Chris says

"Let me choose my password. If it is "easy to guess" and I still want to use it that is my choice, not yours."

Tomáš Mráz says

"The worst website for downloads ever."

Loyal Customer says

"I had an account registered since 2012 and was deployed overseas in military for over a year. Someone came along and wanted my account name, so they changed the name of my GitHub (which was also my side business) and completely screwed me. They never even attempted to notify me or anything of the sort. This is wrong on so many levels; they said it was their policy to do this when an account wasn't active for over a year. I finally gave up trying to get me precious name back, and since it is their supposed policy I found another account that was not active for over a year like mine. When I requested the name they simply ignored me and don't respond to my requests. These people can go to hell because they know what they did was and is wrong."

Alex says

"We have an organization account on GitHub. I made a ticket for my issue on GitHub. But either they don't reply or their reply is not helpful. The person answering me probably doesn't know how to fix our issue. They don't have a phone number that we can call.

Our problem is not fixed after a month.

If customer service matters to your business, we recommend you to avoid GitHub."

Matthew says

"Support does not even care about this platform, 8 days with no response, i wasted 2 hours setting up my account and uploading my code to see that "Account is suspended", and that is not first time i had bad experiences with their support, before i once saw ransomware in some random project and support claimed that there is nothing wrong with reported link."

Richard Jasmin says

"why did they have to sellout to m$ft?

custom UI on GIT and subversion repos is wonderful. wish theyd open source THAT...

webhosting via jekyll neeeds to be banned, tho. the repos are for code- not web hosting."

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