Gilt City Sucks Customer Reviews and Feedback

From Everything.Sucks

Gilt is an online shopping and lifestyle website based in the United States, launched in 2007 At one time valued at over $1 billion on paper, the company was eventually sold to Hudson's Bay Company for approximately $250 million, far lower than the total obtained from its investors.

Tiffany mentioned, "I bought a purse from I later on returned it a few days later shipping and handling was sent by customer service. I was told I should receive my refund within 10 business days. The item was returned on June 12th 2020. It's June 23,2020. I contacted my financial institution and was told no refund was posted on my account. I in fact called customer service last week to verify and was told 10 days to get a full refund back onto my debit card. I will never shop on gilt ever again! I still have receipts and emails."


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Returns Processor (Former Employee) says

"This place with work you to death. 10 hour days 6 days a week most of the year. During this pandemic they laid people off and a let a supervisor (the best sup they had) go while on medical leave.moved you from one department to the next and could care less about your mental health.None!All dont do it!!"

Assistant Buyer (Former Employee) says

"After working here for over 3 years I can say that it is the most toxic work environment I’ve ever experienced. There is absolutely no training and it is very high school in the sense that there is a lot of drama and managers that do not want you to succeed whatsoever. The salary compensation is also extremely low compared to most companies in Boston. Do yourself a favor and do not work here."

Packer (Former Employee) says

"If you want a caring employer, this is not the place. The do not ask if you have a disability because they do not accommodate them. They disregard doctors notes putting you on light duty. Peak is stressful. We worked monday-friday 10 hours a day and saturday and sunday 8 hours. They dont want to work around your schedule. Heaven forbid if you want to go to school to betterself. They have no use for you if you cannot do all the hours they ask and overtime is called at the last minute. You will find out the day before if you have to work of Saturday's."

NA (Former Employee) says

"Easily one of the worst jobs you could ever work in a photo studio. The morale and energy is extremely stale. Very few are welcoming to anyone that isn’t a stylist, extremely segregated both internally and externally. Assistant stylist work extremely hard to be overlooked and taken too lightly. Politics run this studio. I would never recommend working here. The lack of progression, diversity and eagerness to get to know your employees speaks volumes to the turnover rate"

Customer Service Representative (Former Employee) says

"If you want poor, confusing and un-organized training. If you want to be in trouble and accumulate points because you have court, work there. Its fun! (That is sarcasm) I started there in September. Training was un-organized. Lead positions were based on favortism not experience."

Inventory Control Clerk (Current Employee) says

"on a weekly basis you work 60 hours and you have no personal time to take care of doctors appointments. They go by the point system and they point you if you’ve got a doctors appointments. This company is very difficult to work for and balance a personal life.You got 2 paid 15 minute breaksPay doesn’t match the amount of work you do"

Warehouse Operations (Former Employee) says

"if you want a career this is not the place, dont waste your time or energy here the pay is also a joke and way below the average 12 to 12.50 for a warehouse, they think it is competitive but you can literally go down the street and make 15$ an hour at any other place."

Warehouse Worker (Former Employee) says

"I worked here for less then a week and then my prior injury to the job began coming back in to play and they sent me home because of it. I got a fit for duty paper, which 2 out of the 3 doctors I had to go to wouldn't sign, they gave me notes that said i could work. It wasn't good enough though for them , I finally after a week got the fit for duty paper signed and went back, but at this point I got told I couldnt work at all until I was healed fully with absolutely zero restrictions. I went home and emailed the person who originally told me I could work when it was signed and came back in the next couple days later and got told it's peak season, you have a lot of restrictions so you can't work, and then I was firedNo ProsEverything about it"

Personal Stylist (Current Employee) says

"This company is toxic. The management is the worst and the other stylist act like high school children. They have unrealistic expectations of their personal styling service and need to reevaluate their business model"

Packer/Picker (Former Employee) says

"I would recommend this job to anyone amazing staff great people very helpful friendly employees supervisor was awsome leads were amazing and helpful very enjoyable atmospherePerksLong hours"

n/a (Former Employee) says

"There is a severe and very unfortunate lack of respect from top down and it spreads like a domino effect throughout the company. Strange, toxic work culture and environment. You can sit next to people and never speak to them, as everyone is heads down, stressed or disinterested in the human element and greeting each other/getting to know each other. Micro management and a sense that managers need constant control. Disorganized, unstable. Nothing done with quality, just with urgency with sales as main focus. Not set up for success, things are done "scrappy" which Rue prides itself on. This ultimately means to make sales as quick as possible without a future vision in mind and without setting a solid foundation and stable/successful foundation for the employees supporting a project/the business HR is unhelpful and condescending. This is one of the most offensive aspects as it is posed as "we are here for you" but it is comical and false. Providing feedback to them is a waste of energy and time as you will receive candid responses and no effort to impact or change anything discussed. High turn over (people getting let go but management portrays to the rest of the team that it was a decision the employee themselves made).Not one I can think of, honestly.Too many to list but a few things summarized/portrayed in the overview."

Picker/Packer/Shipper (Former Employee) says

"The first thing they are not an automated warehouse. ,it's just odd. If you are a picker you have to pick the entire warehouse and take a big heavy silver falling apart tote with you. They have no conveyor you are literally the conveyor. All there computers are like from the stone age,everything is manual. Do not work here.The people are niceYou have to clock out too much for everything"

Contract Seasonal Assistant Boutique Producer (Former Employee) says

"Poor training, no support from management unsocial environment. No lunch breaks. No communication with associates, childish behavior. Expected to work through lunch and stay late everyday."

Boutique Assistant (Former Employee) says

"Minimal training and leadership within the company. Lack of communication between managers and fellow colleagues. People look genuinely unhappy.(very rare to hear talking with one another or people smiling) No formal training just a 45 minute powerpoint.Free drinks and some eventsLack of Training, unprofessional leadership, unpleasant work environment"

Customer Service Representative (Former Employee) says

"Very unprofessional. Lots of pressure on productivity and help. Little help from supervisor. Often times they will avoid complicated calls and put you in the spot to tell the customer that no one else can take the call... etc"

Assistant Buyer (Former Employee) says

"You will be glued to your computer all day with minimal time to eat or go to the bathroom. The pay is not worth the stress. The management does not listen to their employees in the merch. department. Very immature work place with so much drama. Nothing is ever good enough and you will never feel accomplished.Free soft drinks and coffeeAwful pay, management, and don't except to experience a social life at work in the merch. department"

AP Analyst (Former Employee) says

"Immature staff who gossip and bully you, barely any training and they definitely play favorites. Stay away, accounting department is a joke!"

production coordinator (Former Employee) says

"managers have "favorites" and will do anything in their power to get you fired if they dont like you. discrimination against all people. low pay. no fun to work at.nothingeverything"

Inbound Shipping (Former Employee) says

"People pull together to make teams, they have to because management is the most horrible I have ever worked for. Supervisors hold phone meetings that are primarily gossip sessions. Once they discover which employee is the brown noser they use that person to get dirt and make up dirt. Supervisors add jobs instead of hiring so they keep their budget good for their bonus yet employees become overworked and definitely under drinkssnobby people, scandalous supervisors, tyrants, backstabbing."

Warehouse associate (Former Employee) says

"i worked there for three days and it was extremely horrible they want to be like amazon so bad that they throw everyone's comfort out the window. Wouldn't recommend anyone to work here.Nonedirty, dark, stuffy, hot, metal detector line, rude, think they are better than everybody."

lainey639 says

"I am editing this review and changing the rating, as 2 vouchers were emailed to me approximately 2 hours after I called customer service. Unfortunately, they are not the vouchers that I need. I have made another request and specified the vouchers that I need. -- Six weeks ago I purchased 2 vouchers for a local spa and planned a Spa day for my daughter's birthday. I just logged into the Gilt website so I could print the vouchers and discovered that I cannot view/print them. When I called the number on their website I had to wait 30 minutes for the customer service person the reach someone that could email the vouchers to me. I then was told that it takes 3-5 days to receive the email. The Spa appointments are scheduled for 2 from now. When I told them that the spa appointment was in 2 days they said they would send it in the next 24 hours. I really hope that they do."

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